JOSH B GREEN, M.D.
GOVERNOR
BONNIE KAHAKUI
ADMINISTRATOR
STATE OF HAWAII
STATE PROCUREMENT OFFICE
P.O. Box 119
Honolulu, Hawaii 96810-0119
Tel: (808) 587-4700
email: state.procurement.office@hawaii.gov
http://spo.hawaii.gov
Twitter: @hawaiispo
TO:
Executive Departments/Agencies
City and County of Honolulu
Department of Education
Honolulu City Council
School Facilities Authority
Honolulu Board of Water Supply
Charter Schools
Honolulu Authority for Rapid Transportation
Hawaii Health Systems Corporation
County of Hawaii
Office of Hawaiian Affairs
Hawaii County Council
University of Hawaii
County of Hawaii – Department of Water Supply
House of Representatives
County of Maui
Senate
Maui County Council
Judiciary
County of Maui – Department of Water Supply
County of Kauai
Kauai County Council
County of Kauai – Department of Water
FROM:
Bonnie Kahakui, Administrator
SUBJECT: Change No. 6
SPO Vendor List Contract No. 23-09
INTERISLAND AIRLINE PRICE AGREEMENT
RFP No. 22012
Expires: August 31, 2025
The following changes have been made to the vendor list contract:
1. The contract is extended to August 31, 2025.
2. Point of Contact information for Honolulu City Council has been added.
This
contract is available on the SPO Website: http://spo.hawaii.gov. Click on Price & Vendor
Lists Contracts at the home page.
If y
ou have any questions, please contact Shannon Ota at (808) 586-0563 or
[email protected].
August 30, 2024
TABLE OF CONTENTS
P
ARTICIPATING JURISDICTIONS ........................................................................................... 1
POINTS OF CONTACT .............................................................................................................. 2
USE OF VENDOR LIST CONTRACT BY NONPROFIT ORGANIZATIONS ............................... 3
VENDOR. ................................................................................................................................... 3
COMPLIANCE PURSUANT TO HRS §103D-310(c). ................................................................. 3
PURCHASING CARD . .............................................................................................................. 3
PURCHASE ORDERS ................................................................................................................ 3
VENDOR AND PRODUCT EVALUATION ................................................................................. 3
INSTRUCTIONS ........................................................................................................................ 3
HAWAIIAN AIRLINES, INC. ...................................................................................................... 5
SOUTHWEST AIRLINES ........................................................................................................... 7
INTERISLAND AIRLINE SPO VL Contract No. 23-09
PRICE AGREEMENT 1 09/01/2022 – 08/31/2025
STATE OF HAWAII
STATE PROCUREMENT OFFICE
SPO Vendor List Contract No. 23-09
Includes Change No. 6
Effective: 09/01/2024
ALL SPO PRICE & VENDOR LIST CONTRACTS ARE FOR AUTHORIZED BUSINESS USE ONLY
INTERISLAND AIRLINE PRICE AGREEMENT
(RFP No. 22012)
September 1, 2022 to August 31, 2025
PARTICIPATING JURISDICTIONS listed below have signed a cooperative agreement and/or a
memorandum of agreement with the SPO and are authorized to utilize this vendor list contract:
Executive Departments/Agencies
City & County of Honolulu (C&C of Honolulu)
Department of Education
School Facilities Authority
Charter Schools
Honolulu City Council
Honolulu Board of Water Supply
Honolulu Authority for Rapid Transportation
Hawaii Health Systems Corporation
Office of Hawaiian Affairs
County of Hawaii
Hawaii County Council
University of Hawaii
County of Hawaii – Department of Water Supply
House of Representatives
County of Maui
Senate
Maui County Council
Judiciary
County of Maui – Department of Water Supply
County of Kauai
Kauai County Council
County of Kauai – Department of Water
The participating jurisdictions are not required but may purchase from this vendor list contract,
and requests for exception from the contract are not required. Participating jurisdictions are
allowed to purchase from other contractors; however, HRS chapter 103D and the procurement
rules apply to purchases using the applicable procurement method and its procedures, such as
small purchases. The decision to use this contract or to solicit pricing from other sources will be
at the discretion of the agency.
INTERISLAND AIRLINE SPO VL Contract No. 23-09
PRICE AGREEMENT 2 09/01/2022 – 08/31/2025
POINTS OF CONTACT. Questions regarding airline reservations and applicable rules should be
directed to the contractor.
P
rocurement questions or concerns may be directed as follows:
Name
Phone
FAX
E-mail
Shannon Ota
586-0563
586-0570
shannon.j.ota@hawaii.gov
Procurement Staff
675-0130
675-0133
G-OFS-DOE-Procurement@k12.hi.us
Gaudencia “Cindy”
Watarida
430-5531
Cindy.watarida@k12.hi.us
Danny Vasconcellos
586-3775
586-3776
Danny.vasconcellos@spcsc.hawaii.gov
Nancy Delima
359-0994
nde[email protected]
Christopher Stanley
594-1833
594-1865
chriss@oha.org
Karlee Hisashima
956-8687
956-2093
karlee@hawaii.edu
Brian Takeshita
586-6423
586-6401
takeshita@capitol.hawaii.gov
Carol Taniguchi
586-6720
586-6719
c.taniguchi@capitol.hawaii.gov
Tritia Cruz
538-5805
538-5802
tritia.l.cruz@courts.hawaii.gov
Procurement
Specialist
768-5535
768-3299
bfspurchasing@honolulu.gov
Kendall Amazaki, Jr
Nanette Saito
768-5084
768-5085
768-5011
kamazaki@honolulu.gov
nsaito@honolulu.gov
Procurement Office
748-5071
fn_procurement@hbws.org
Dean Matro
768-6246
dean.matro@honolulu.gov
Diane Nakagawa
961-8440
961-8248
diane.nakagawa@hawaiicounty.gov
Diane Nakagawa
961-8440
961-8248
diane.nakagawa@hawaiicounty.gov
Ka’iulani Matsumoto
961-8050
ext. 224
961-8657
kmatsumoto@hawaiidws.org
Jared Masuda
463-3816
jared.masuda@co.maui.hi.us
Marlene Rebugio
270-7838
Marlene.rebugio@mauicounty.hi.us
Water Supply
Kenneth L. Bissen
270-7684
270-7136
ken.bissen@co.maui.hi.us
Ernest Barreira
241-4295
241-6297
ebarreira@kauai.gov
Codie Tabalba
241-4193
241-6349
ctabalba@kauai.gov
Water
Christine Erorita
245-5470
cerorita@kauaiwater.org
INTERISLAND AIRLINE SPO VL Contract No. 23-09
PRICE AGREEMENT 3 09/01/2022 – 08/31/2025
USE OF VENDOR LIST CONTRACT BY NONPROFIT ORGANIZATIONS. Pursuant to HRS
§103D-804, nonprofit organizations with current purchase of service contract(s) (HRS Chapter
103F) have been invited to participate in the SPO price list contracts.
A listing of these nonprofit organizations is available at the SPO website: http://spo.hawaii.gov
.
Click on For Vendor > Non-Profits > Cooperative Purchasing Program > View the list of qualifying
nonprofits eligible to participate in cooperative purchasing.
If a nonprofit wishes to purchase from an SPO price or vendor list contract, the nonprofit must
obtain approval from each Contractor (participation must be mutually agreed upon, for example).
A Contractor may choose to deny participation by a nonprofit. However, if a nonprofit and
Contractor mutually agree to this arrangement, it is understood that the nonprofit will retain its
right to purchase from other than an SPO price list Contractor(s).
VENDOR. The following vendor is authorized to provide interisland airline tickets for authorized
travel. See vendor information for further information.
Hawaiian Airlines, Inc.
Southwest Airlines
COMPLIANCE PURSUANT TO HRS §103D-310(c). Prior to awarding this contract, the SPO
verified compliance of the Vendor(s) named in the SPO Vendor List Contract No. 23-09. No
further compliance verification is required prior to issuing a pcard payment when utilizing this
contract.
PURCHASING CARD (pCard) is the only acceptable form of payment.
PURCHASE ORDERS are not accepted by the vendor.
VENDOR AND PRODUCT EVALUATION form SPO-012, for the purpose of addressing
concerns on this vendor list contract, is available to the agencies at the SPO website:
http://spo.hawaii.gov
. Click on Forms on the home page.
VENDOR LIST CONTRACT AVAILABLE ON THE INTERNET at the SPO website:
http://spo.hawaii.gov
. Click on Price & Vendor List Contracts on the home page.
INSTRUCTIONS:
1. Obtain two (2) fare quotes from the fare class that is most advantageous to the State from the
authorized vendors based on the authorized business dates, times, and destination if
applicable.
• Executive Branch Agencies (excluding DOE, UH, OHA and HHSC) shall use form SPO-
030, Worksheet A, to document airfare quote(s).
• Airfare quotes on Worksheet A are subsequently transferred to the form SPO-030,
Travel Approval Form (TAF) for requesting and approving authority signatures.
2. After travel is approved, make a reservation with the selected vendor. The pCard shall only
be used for authorized business travel.
INTERISLAND AIRLINE SPO VL Contract No. 23-09
PRICE AGREEMENT 4 09/01/2022 – 08/31/2025
3. Print and retain receipt of airline ticket purchase for Statement of Completed Travel or other
final travel documentation.
INTERISLAND AIRLINE SPO VL Contract No. 23-09
PRICE AGREEMENT 5 09/01/2022 – 08/31/2025
HAWAIIAN AIRLINES, INC.
Corporate Website: www.hawaiianair.com/corporate
Corporate Account: Agencies are required to sign up for a corporate account to take advantage
of any corporate rates or benefits. Contact the Inside Sales Team for more information and
application. Agencies with an existing Hawaiian Airlines Corporate account may continue to use
their current account numbers.
Departments/agencies may consolidate/pool the earned corporate bonus miles into a single main
would roll up into a single account. Contact Inside Sales Team (see below for contact information)
with the corporate account number that will be designated as the main account, and all the
subaccounts that will be impacted. Each month, all bonus miles earned in the subaccounts will
be reported on the corporate statement, but the earned miles will be immediately transferred to
the main account.
Reservations – Corporate Desk
Days/Hours of Operation: Daily from 5:00 am to 6:00 pm* (HST)
Telephone Number: 1 (800) 578-5722 (toll free)
*After Corporate Desk Hours
Corporate accounts may contact Hawaiian Airlines General Reservations at (800) 367-5320 for
assistance with immediate (in the next 24 hours) travel issues
Reservations – General
Days/Hours of Operation: Daily 24/hours
Telephone Number: 1 (800) 367-5320 (toll free)
Inside Sales Team – Update Authorized Users, Emails, Credit Card
Days/Hours of Operation: M-F, 8:00am to 5:00pm (HST)
Telephone Number: (808) 838-6740 ext. 3
E-mail: US.Sales@HawaiianAir.com
Pricing Options: Hawaiian Airlines corporate offers Main Cabin capacity-controlled web fares,
web promotional fares, web structure fares and unrestricted last-seat available fares.
A percentage discount will be applied to capacity controlled Main Cabin fixed web fares, web
special fares and web promotional fares.
A flat fare amount is offered as an unrestricted Main Cabin fare with last-seat availability.
Interisland fares discount
1
5%
Fixed rate – last-seat availability
2
$81.86
1
Discount applies to Main Cabin base fares only
2
Rate is for Main Cabin and does not include applicable taxes and fees
INTERISLAND AIRLINE SPO VL Contract No. 23-09
PRICE AGREEMENT 6 09/01/2022 – 08/31/2025
Additional Services & Benefits: Reservations must be made through the Corporate website or
Corporate Desk to take advantage of additional services and benefits.
Flight Receipts: Retrieve past dated flight receipts (showing ticket status, Used,
Refunded – RFND, Unused – OK) up to 9 months after your date of travel online via your
corporate website or hawaiianairlines.com by selecting the following:
• Manage Flights
• My Receipts
• Enter E-Ticket Number or MSR (Miscellaneous Receipt) & Passenger Last Name
For copy of refund please allow 2-3 business days
Baggage Fees (standard size): 1
st
and 2
nd
checked bag fees are waived. All other normal
baggage rules and restrictions apply.
Name Change Fees: Name change fees are waived for wholly unused tickets.
Itinerary Change Fees: Change fees are waived for flight, date and route changes however fare
differences may apply.
Cancellation Fees: The offered discounted interisland fares and last-seat availability fixed fare
are refundable if cancelled at least 90+ minutes prior to departure time of the earliest flight on the
ticket.
If a cancellation is made inside of the 90+ minutes prior to departure time of the earliest flight of
the ticket, the ticket must be used within one year from the date of issue. Any difference in fare
will be collected.
**Always cancel reservations for passengers who will not travel**
Same Day Standby Fees: Same day standby listing for earlier flights with the same routing is
allowed at no additional charge. Guests who would like to standby for an earlier flight:
• Must not have checked baggage
• Must list with the Hawaiian Airlines agent at the service desk in the Airport lobby or at the
podium in the boarding area
• Must be listed no less than 30 minutes prior to desired standby flight
There is a boarding priority for standby passengers by elite status and by Corporate tier.
Last Seat Availability: Hawaiian Airlines will offer State of Hawaii employees booking under their
corporate account access Main Cabin last-seat availability for neighbor island fares as follows:
$81.86 one-way fares subject to all applicable taxes and fees
Preferred Seating Assignment: Complimentary access to preferred seats at the time of booking
on corporate account on all Hawaiian Airlines interisland operated flights, subject to availability.
Incentive Program: Corporate accounts earn one (1) bonus mile per dollar on tickets purchased
through the Corporate website. Miles may only be redeemed and used for future State & County
authorized business.
INTERISLAND AIRLINE SPO VL Contract No. 23-09
PRICE AGREEMENT 7 09/01/2022 – 08/31/2025
SOUTHWEST AIRLINES
Corporate Website: https://www.swabiz.com/
Corporate Account: Access discounted fares via Southwest’s free self-service booking tool,
SWABIZ. SWABIZ offer 24-7-365 access to booking, modifications, cancellations, all of which
are self-service, immediate, and tracked in convenient real-time reports within the tool.
How to Book:
1) Contact Jennifer Kim ([email protected]
) to set up and provide account info to
book business travel through SWABIZ
2) Enroll in SWABIZ https://www.swabiz.com/corporate/enrollment/ using account info
provided by Southwest
Agencies with existing SWABIZ accounts may continue to use current account numbers
Premier Partner Service
Days/Hours of Operation: M-F, 2:00am to 2:00pm HST
Telephone Number: 855-234-5888, PIN #4165
Southwest’s one-stop resolution service with a dedicated B2B Account Manager that
understands your travel needs and can cater Customer Service needs to you, such as:
• Dedicated phone number with direct access to Account Manager
• Reservation Assistance: Dedicated help with modifications and research of booked and
flown reservations, and resolve questions and concerns
• Customer Service resolutions: Creative solutions to resolve Customer pain points in
traveler journey
Premier Partner Service Traveler
Days/Hours of Operation M-F, 12:00am to 7:00pm HST
Telephone Number: 855-234-5444
*After Hours Customer Service assistance, available at 1-800-435-9792
Pricing Options: Southwest offers exclusive discounts with last seat availability, which are as
follows:
INTERISLAND AIRLINE SPO VL Contract No. 23-09
PRICE AGREEMENT 8 09/01/2022 – 08/31/2025
Baggage: Your first two checked bags fly free® at Southwest Airlines (weight and size limits
apply). Each additional bag (3+ checked bags) and any oversized bag (more than 50 pounds or
larger than 62 inches to 80 inches is $100 per item, one-way. Southwest Airlines does not
charge for carryon luggage. Each traveler can bring one carryon and one personal item free of
charge. Your carryon can be no bigger than 24” (L) x 16” (W) x 10” (H). If it’s bigger than those
dimensions, it can be checked, for free if under 50 pounds.
Southwest has changed the oversized bag fee from $75 to $100 but will honor the $75
oversized bag fee per the contract. The travel manager from each division will need to contact
Premier Partner Service and they will process a refund of $25 for any oversized bag.
Name Changes: Southwest Airlines offers multiple fare options at a low cost (Wanna Get Away
Plus, Anytime, and Business Select) that allow for free name change/transferability
considerations which can be managed directly via your dedicated account. For restricted fares
(Wanna Get Away), the State will have access to our PremierPartner Service, which may allow
for some name change exceptions.
No Change Fees: Southwest never charges fees to change your flights because we
understand that your plans may change. However, sometimes you may be asked to pay a
difference in fare if the new flight you choose costs more than your original itinerary.
No Cancellation Fees: Southwest never charges fees to cancel your flight because we
understand that your plans may change. You can change or cancel your flight up until 10
minutes prior to your scheduled departure time. If your cancellation results in a flight credit, the
flight credit never expires, ensuring that every dollar of State travel funds is protected for future
use (and not lost). Additionally, your dedicated account will track all cancellations and unused
funds, making it easier for future use.
Flight Credits Do Not Expire: As of July 28, 2022, Southwest Airlines is now offering no
expiration of flight credits.
INTERISLAND AIRLINE SPO VL Contract No. 23-09
PRICE AGREEMENT 9 09/01/2022 – 08/31/2025
Last Seat Availability: Last seat availability is available via your dedicated SWABIZ account
and eligible at a State contracted rate.
No Same Day Standby Fees: Same day confirmed changes are available at no additional
charge through our Wanna Get Away Plus, Anytime, and Business Select fare classes.