H6821_18WP66_C
Contact Us
Customer Service Email: [email protected]
Appeals Email: appeals@mutualmedicareadvantage.com
Toll Free:
Cincinnati: 1-877-603-0785 (TTY: 711)*
San Antonio: 1-866-488-0249 (TTY: 711)*
Fax:
Customer Service: 877-832-5749
Appeals: 877-806-3973
Company Headquarters
Mutual of Omaha Medicare Advantage Company
3300 Mutual of Omaha Plaza
Omaha, NE 68175
You may call us from 8 a.m. to 8 p.m., seven days a week. You may reach a messaging
service on weekends from April 1 to September 30 and holidays. Please leave a
message, and your call will be returned the next business day.
Mailing address and fax number for written customer service, claims, appeals and
grievances requests:
PO Box 5084
Troy, MI 48007
Fax: 877-832-5749
*Please note that our main customer service number (above) is the designated number
for submitting oral requests for expedited appeals.
Mutual of Omaha CareAdvantage is an HMO plan with a Medicare contract. Enrollment
in the Mutual of Omaha CareAdvantage plan depends on contract renewal.
