Job Title: Program Director, New Bedford Family Resource & Development Center
Reports to: Chief Impact Officer
Classification: Full time, Salaried, Exempt position
Salary: $65,000-$70,000 annually
United Way of Greater New Bedford (UWGNB) fights for the health, education, financial stability and basic
needs of every person in the nine communities it serves. United Way staff members are actively involved in
our communities supporting organizations, strategically creating initiatives, and offering services where gaps
exist. Every United Way of Greater New Bedford staff member serves as an ambassador for the organization,
demonstrating a culture of service, fundraising, and volunteer engagement.
Since 2010, UWGNB has operated New Bedford’s Family Resource & Development Center (FRDC) funded by the
MA Executive Office of Health and Human Services and Department of Children and Families (DCF). The FRDC
serves as a single point of entry to help area families with children ages birth to 18 years old identify and gain
access to an array of culturally competent family support services.
Position Summary:
Reporting to the Chief Impact Officer, the FRDC Director is a dynamic, inclusive manager responsible for
leading and supervising the FRDC team and all aspects of the FRDC services, operations, and supports to
families and the community. The FRDC Director is highly organized and accountable. They ensure all
contractual program targets for the FRDC are met and follows an established work plan.
The Director ensures that the FRDC staff is providing appropriate, culturally responsive, and trauma-
informed services and supports to families. They stay current with research and best practices in the field of
family support and evidence-based parenting programs.
The Director will promote a culture of empowering families within FRDC and throughout the network of
community partners by providing high-quality services consistent with the principles of family support. The
Director will ensure coordination with the FRDC’s Network Service providers and manage other external
community relations to monitor and address community needs.
Key Duties and Responsibilities:
Management
• Lead, supervise and support the FRDC staff in the provision of:
o Intake/Assessments
o Information/Referrals/ Follow Up
o Case Management
o Parent Support and Educational Classes
• Provide administrative supervision to the FRDC’s Clinician and Family Partner
• Create and nurture a collaborative, supportive, and welcoming environment using group norms to guide
team members’ daily work both internally and externally
• Oversee the “Center’s” day to day operations, to include, but not limited to:
o Ensure safety protocols for FRDC are regularly updated and reviewed with staff
o Manage communication and ensure FRDC staff are routinely informed of new program
information or directives from EOHHS/DCF and UWGNB
• Oversee and continuously assess all evidenced based programming offered by the Center
• Hire, train, and evaluate staff
• Supervise the maintenance of FRDC confidential client files
• Monitor FRDC staff’s accuracy and timeliness in entering program data in the required system to
ensure compliance with contractual expectations
• Establish and manage an ongoing process to routinely gauge and report client satisfaction with FRDC
• Assist Chief Finance & Human Resource Officer with FRDC budget development, management,
and financial reporting
• Track and manage all “other” funding (non-state) allocated for FRDC by the UWGNB, and as
requested, provide a written report for each grant.
• Contribute to the organization’s overall success and impact by working with the Leadership Team in
the implementation of new initiatives and ensure integration of program operations
• Other duties as assigned
External Community Relations
• Work closely with colleagues in the community to be knowledgeable about social, health,
and educational opportunities as well as emerging needs for families and children within
our area
• Serve as primary relationship manager with key institutions such as schools, courts, and
contracted agencies
• Collaborate with colleagues in the community to create programming and support to families
that address community need
• Participate in local boards, coalitions and / or committees as needed
Requirements: Bachelor’s degree or higher in social work, child development or related human services
from a four-year college. Master’s degree a plus, but not required. Previous management experience
required.
Demonstrated ability to work effectively with diverse populations and a broad sector of the community is
required. Position requires extensive local travel and occasional evening and weekend appointments.
Candidates should email resume and thoughtful cover letter with salary requirements
to
liveunited@unitedwayofgnb.org
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