S.No
Bank /DFIs/MFBs Name
Name
Destination
Direct Number
Cell Numbers
E-Mail Address
Mr. Irfan Malik Head of Operations 021-35655781 0336-2120973 irfan.malik@fwbl.com.pk
Anwar Ahmed Qureshi
AVP, Complaint Management Division - President Secretariat
Sadaf Fatima
VP, Complaint Management Division - President Secretariat
Muhammad Hassan Khan Incharge, Service Quality Department 091-5284909 0332-9975367 [email protected]m.pk
Syed Muhammad Awais Incharge, Complaint Management Unit 091-5253867 0300-5950032 muhammad.awais@bok.com.pk
Raqia Mansoor Malik
Unit Head CMU
042-35871176
0321-4744447
Aamir Ali
EVP II /Head of Compliance, Vigilance and Fraud Risk Division 021-35829332 0346-7184481
Kaleem Mustafa VP - I, Compliance Division 021-35829479 0301-2527285
Kaleem.mustafa@sindhbankltd.com
Syed Naeem Mumtaz
Vice President /Home Remittance Department/ Operation
Division
Sanaullah
Senior Vice President- Credit Operations Department, Head
Office Islamabad
Syed Zubair Shah
VP/Deptt.Head vigilance
Azhar Javed
AVP/Deptt Head Operations
051-9206647
0333-5205027
ajaved@smebank.org
Muhammad Saleem Tahir
Head Operations
042-99211432-36 (Ext# (241)
0300-4249003
Saleem[email protected]
Asma Shakeel Head Legal/In charge Complaint Cell 042-99211432-36 (Ext# 268) 0331-4200755 [email protected].pk
Muhammad Naeem Khalid
Muhammad Bilal Siddiqui
Qazi SibghatUllah Manager Complaint Resolution
021-37137425 Ext:8816
0331-
2583729
Asad Aleem DGM, Head of Complaint Resolution Unit 021-37137425 Ext:19715 0307-2818053
Asad.aleem@hbl.com
Adnan Ahmed Diwan
Head Service Quality
Saira Mughal
Head Complaint management Unit
021-990332442
0302-2878761
[email protected]om.pk
Usman Javed
Unit Head
Complaint Resolution
042-32744189
0321-4000718
usman.javed2@mcb.com.pk
Kashif Qadeer
Sr.Manager Complaint Resolution Unit, Service Quality
021-32270072/021-32641169
0345-3181043
kashif.qadeer@mcb.com.pk
Shahzad ur Rehman Divisional Head – Complaint Management 042-35880043 Ext.31334 0300-0458148 Shahzad.Rehma[email protected]
Waqas Mazhar
Divisional Head - Centralized Accounts Processing (CP)-BSG
Muhammad Ali Vohra Unit Head Complaint Management 021-3312-2780 0301-8229318 ali.vohra@bankalfalah.com
Inam-ul-Haq
Assistant Manager - Complaint Management Unit 021-3312-3228 0331-5693299
inamul.h@bankalfalah.com
Muhammad Ismail Khan Senior Chief Manager
021-32464271
0333-1026704
ismail.khan@bankalhabib.com
Shahid Abbas Dodhiya
Deputy General Manager
021-32270681
0336-2372183
Syed Shoaib Ali Jafri Unit Head CFT 021-3264-8025 0343-2071156 Shoaib.jafri@habibmetro.com
Maha Dev Assistant Manager - Customer Care Unit
021-38904372
0346-5550555
Farahnaz Sohani Senior Manager - Customer Care Unit
021-38904344
0336-3407789 [email protected]
STATE BANK OF PAKISTAN
Banks Focal Persons List updated as Of August 1, 2024
CONSUMER PROTECTION DEPARTMENT
1 First Women Bank Limited
2 National Bank OF Pakistan
SME Bank Ltd
8
Punjab Provencial Cooperative
Bank Limited
6 Zari Tarqiati Bank Limited
7
3 The Bank of Khyber
4 The Bank of Punjab
5 Sindh Bank Limited
9
Industrial Development Bank of
Pakistan Limited
10 Habib Bank Limited
11 United Bank Limited
15 Bank Al-Habib Limited
16 Habib Metropolitan Bank Limited
17 JS Bank Limited
12 MCB Bank Limited
13 Allied Bank Ltd
14 Bank Al-Falah Limited
S.No
Bank /DFIs/MFBs Name
Name
Destination
Direct Number
Cell Numbers
E-Mail Address
Muhammad Uzair Faruqi Head - Complaint Management Unit
021-32795584
0333-2374231
UzairFaruqi@faysalbank.com
Mehreen Sanghani
Senior Manager - Complaint Management Unit
021-32795411
0306-1346238
mehreen.sangani@faysalbank.com
Adnan Aslam Sandhu
Sr. Manager Customer Complaints – AVP
Usman Fayyaz
Sr. Officer Customer Complaints
051-8101073
0302-8420879
Tazeen Fatima
Manager - Complaint Management Unit
021- 32436298 0331- 03728 27
tazeen.fatima@soneribank.com
Mr. Amin Sajid
Head of Operations
021-111567890 Ext.2414,
0335-1370853 [email protected]
Mariam Hussain Head - CMU/ LOU
Mir Mohsin Talpur
Head of Compliance
021-32468400 (Ext: 2880)
0300-3259990
Atif Iqbal
Head of Regulatory Compliance
021-32468400 (Ext: 2827)
0301-6154825
atif.iqbal@summitbank.com.pk
Clifford Lucas
SVP - Head QA & Customer Care, Phone Banking & Tele Sales
021-38246146 0300-8222129 clifford.lucas@samba.com.pk
Ali Raza Khan Manager CCU
021-38103500,Ext: 2457
0343-2201739
Khan.ali@meezanbank.com
Muhammad Zaighum Hussain Senior Officer Reporting 021-38103500, 3746 0336-2098562 [email protected]m
Mr. Aziz Reimooh Unit Head, Complaint Management Unit & Ethics Controls 021-35301864 0345-2484417 aziz.reimooh@albaraka.com.pk
Mr. Israr Ahmed Head of Customer Services, Research & Analytics 051-2805181 0334-3404168 Israr.ahmed@albaraka.com.pk
Farooq Ejaz Assistant Manager Complaint Resolution 021-32116000 Ext 10008068 0300-2428110
farooq.ejaz@bankislami.com.pk
Asif Nazir Head-Service Quality
021-32116000 Ext 810006700
0331-4440435 [email protected]
Brain Bernard D'Souza Head -Service Quality 021-34837013 0333-3111322 brian.dsouza@mcbislamicbank.com
Mirza Muhammad Nadir Ali Manager Complaint Resolution Department 021-34837013 0312-2093199 nadir.ali@mcbislamicbank.com
Sabahat Firdous Senior Complaint Resolution Officer 021-35203893 0311-2692077 Sabahat.[email protected]
Mehwish Yaseen Complaint Resolution Officer 021-35203895 0301-2321361 Mehwish.yaseen@dibpak.com
Eden Patras-Emmanuel Executive Assistant / CCO Office 92 21 32598222 0334 2203379 eden.patrasemmanuel@citi.com
Asad Sarfaraz Franchise Governance Officer 92 21 32598982 0321 4518197 asad.sarfaraz@citi.com
Shamwail Sohail Head of Compliance 021-35208968 0322-4073333 Shamwail.Sohail@pk.icbc.com.cn
Muhammad Adeel Aleem Siddiqui Assistant Director/VP, Regulatory Compliance & AML. 021-35208984, Ext: 984 0333-2375046 adeel[email protected]om.cn
Mr. Kashif Abbas Operation Manager 021-33110688 Ext 695 0332-2469082 Kashif_pk@bank-of-china.com
Muhammad Shariq Rasheed Head Compliance 021-33110688 Ext 664 0336-2179169 shariq.rasheed@bankofchina.com
Naveed Lodhi
Group Head of Compliance / EVP
021-35641964
0337-8205797
naveed.lod[email protected]
Syed Azmat Ali Manager Regulatory Compliance / AVP 111-611-611 Ext 225 0301-2244207
azmat.ali@pkic.com
S. Abdullah Jamal Ahmed Head of Compliance (021) 35630971-75 Ext. 151 0321-2405844 abdullah.jamal@pakoman.com
Sajjad Arif Head of Internal Audit (021) 35630971-75 Ext. 109 0334-3404562 Sajjad.arif@pakoman.com
Development Finance Institutions
STATE BANK OF PAKISTAN
CONSUMER PROTECTION DEPARTMENT
Banks Focal Persons List updated as Of August 1, 2024
23
Bank Makramah Ltd Formaly
Summit Bank Ltd
24 Samba Bank Limited
18 Faysal Bank Limited
Askari Bank Limited
20
Standard Chartered Bank
(Pakistan) Limited
SILK Bank Limited22
21 Soneri Bank Limited
19
25 Meezan Bank Limited
26
Al-Baraka Bank (Pakistan) Limited
27 Bank Islami Pakistan Limited
28 MCB Islamic Bank Limited
31
Deutsche Bank AG
32
Industrial &Commercial Bank of
China
33 Bank of China Limited
29 Dubai Islamic Bank Pakistan
30
Citi Bank N.A
1
Pakistan Kuwait Investment
Company Limited
2
Pak-Oman Investment Company
Limited
S.No
Bank /DFIs/MFBs Name
Name
Destination
Direct Number
Cell Numbers
E-Mail Address
Syed Kashif Ali
Credit Analyst, Credit Risk and Monitoring Department
021-35361215-9 Ext 167
0332-3492126
syed.kashif@pakbrunei.com.pk
Nadeem Akhtar
Senior Credit Analyst
021-35361215-9 Ext-157
0321-8913476
nadeem.akhtar@pakbrunei.com.pk
Atif Mahmud
S.V.P – Risk Management & Regulatory Compliance
021-111-111-115 Ext-349
0300-2503993
atif@paklibya.com.pk
Abdul Latif Memon
SEVPt & HOD – Risk Management & Regulatory Compliance
021-111-111-115 Ext-358 0321-2448709 latif.memon@paklibya.com.pk
Khurram Faizyab Head of Corporate & Investment Banking / CIBG 021-35829683 0300-2336142 [email protected]
Khurram Shahzad
Head of Compliance
051-2099616
0321-5097885
Khurram.shahzad@pakchinainvest.com
Muhammad Bilal
Assistant Manager-Compliance
051-2800273
0300-0555891
muhammad.bilal@pakchinainvest.com
8
House Building Finance Company
Limited
Muhammad Faisal Khan Compliance 021-35641711-15 (Ext. 777) 0333-2443693
faisal.khan@hbfc.com.pk
Shaheryar Shakeel Senior Manager- Operations
021- 35633366-8 Ext: 134
0300-2138964
shaheryar.sh[email protected]k
Kashif Ahmed Manager Communication 051-9170144 0333-5354510 kashif.ahmed@eximbank.gov.pk
Muhammad Asghar Head of Caompliance (Acting)
051-9170147
0331-2763068
muhammad.a[email protected]
Saeed Ahmed Manager Financial Crime Compliance
051-111-425-632 Ext. 946 0321-5585470 Saeed.ahmed5@hblmfb.com
Mudassar Iqbal Assistant Manager AML
051-111-425-632 Ext. 936 0345- 5285820 mudassar.iqbal@hblmfb.com
Muhammad Hamid Anwar Manager Compliance/ Compliance Department
062-2285126 Ext. 716
0331-5699951 [email protected]
Muhammad Kashif Manager System Support & CAD
062- 22 85 126 Ext. 337
0342-5222252 [email protected]
Misbah Huma Assistant ManagerService Quality & Complaint Cell
051-2334659
0301-8597753 [email protected]
Najmi Rizwan Manager Service Quality and Diversity
051-2334596
0322-2258666 [email protected]
Farooq Ejaz
Unit Manager - Customer Services & Quality Assurance
03411991025
Muhammad Saeed Memon
Sultan Muhammad
Head of Operation
0335-53000002
'sultan.muhammad@lolc.com.pk'
Zaheer Ahmed Unit Head (Financial Crime Compliance Management) 0321-5165710
zaheerahmed@lolc.com.pk
Junaid Hassan CFT Desk In-charge 051-111-182-265 0330-9897314
Muhammad Rehman Sarwar Manager AML Unit 051-111-182-265 0332-5999203
Najia Naqavi Chief Service Quality 051-2817070-7 0300-5019590
najia.naqavi@mobilinkbank.com
Fahad Hayat Executive Manager Customer support & Services 051-2817070-7 0301-8563027
fahad.hayat@mobilinkbank.com
Waqas Javaid Assistant Manager AMLt
042-36286519 Ext:222
0311-4999281 [email protected].pk
Ms. Rabab Ali Compliance Officer
042-36286485,36286519-20Ext:222
0320-9430943 [email protected]m.pk
Muhammad Farhan Babar Head of Compliance 021-35303561 Ext: 10042 0322-2009112 farhan.babar@advanspakistan.com
Farrukh Ali Manager – Compliance and AML/CFT 021-35303561 Ext: 10037 0308-8499643 farukh.ali@advanspakistan.com
Mr.Sajid Mirza
Head - Complaint 021-34168125
0317-3172940
sajid.mirza@sindhmfb.com
Mr. Nasir Hussain Qazi Officer, Risk & Compliance
021-34168126
0301-2425306
nasir.hussain@sindhmfb.com
Qasim Ali Shah Unit Head Regulatory Compliance 042-36667903 Ext – 322 0330-6010551 Qasim.shah@finca.pk
Muhammad Saad Ul Haq
Unit Head AML
042-36667903 Ext – 322
0310-9304767
Saad.UlHa[email protected]
Murtaza Hanif Manager Regulatory Compliance
021-35211431-33 (Ext: 121)
0310-3300044
murtaza.hanif@asapakistan.com
Sindh Microfinance Bank Limited
10
STATE BANK OF PAKISTAN
CONSUMER PROTECTION DEPARTMENT
4
Pak-Libya Holding Company
Limited
Mobilink Microfinance Bank
Limited
8
Apna Microfinance Bank Limited
5
Saudi Pak Industrial &
Agricultural Investment Company
Limited
Saudi Pak Industrial & Agricultural Investment Company Limited being a DFI does not provide any product or service to individuals including Politically Exposed Persons
6
PAIR Investment Company
Limited
3
Pak Brunei Investment Company
Limited
Banks Focal Persons List updated as Of August 1, 2024
9
Pakistan Mortgage Refinance
Company Limited
ASA Microfinance Bank
(Pakistan) Ltd.
3
Khushhali Microfinance Bank
Limited
4
Telenor Microfinance Bank
Limited
5
LOLC Microfinance bank formally
Pak Oman Microfinance Bank
Limited
7
Pak China Joint Investment
Company Limited
Microfinance Banks
1
HBL Microfinance Bank Limited
2
NRSP Microfinance Bank Limited
Export Import Bank Of Pakistan
10
9
Advans Pakistan Microfinance
Bank Limited
11
FINCA Microfinance Bank Limited
6
U-Microfinance Bank Limited
7
Muhammad Moiz
AML/CFT Officer
021-35211431-33 (Ext: 116)
0319-3884000 muhammad.moiz@asapakistan.com
(Pakistan) Ltd.
12
