NORTON
TM
DEVICE CARE
NWS-TS-NDC (04-20)
PROTECTION PLAN TERMS AND CONDITIONS
FOR FASTER CLAIM SERVICE USE THE NORTON DEVICE CARE APP
Thank You for purchasing Your Device Care Plan!
The information contained in this important terms and conditions document (the “Protection Plan”, “Plan”) explains what is covered, who provides
coverage, and how coverage works under Your Plan. Plead read this document in full. If You ever need assistance regarding Your Plan, contact the
Administrator at any time! Be sure to keep this Plan document, along with Your Plan Purchase Receipt, as they will come in handy when You have
a Claim!
DEFINITIONS
Throughout this Plan, the following capitalized words have the stated meaning
A) “Administrator”: the entity responsible for administrating benefits to You in accordance with the Protection Plan terms and conditions, Servify
US Inc., 5608 17
th
Ave. NW, Seattle WA 98107; 24/7 Phone # 1-833-313-3331, unless otherwise specified in the SPECIAL JURISDICTIONAL
REQUIREMENTS section of this Plan and applicable to Your jurisdiction
B) “ADH”: in addition to coverage for a Failure (as defined below), Your Plan may also provide coverage for labor and/or parts required to repair
Your Device if it experiences sudden and unforeseen accidental damage from handling (ADH) during normal use which results from dropping
Your Device, spilling liquid on it, defective/dead pixels, lines on the screen, screen discoloration or dimming of the screen. (NOTE: ADH is not
covered under all Plan options. Not available for mobile phones.)
C) “Covered Device(s)”, “Device(s)”: the electronic/digital equipment that meets the qualifications below to be covered under this Plan, that is
fully operational and not damaged as of the Plan purchase date, and that is primarily for personal use and not for business, commercial or
institutional use, was not provided to you by an educational institution, and is not otherwise excluded elsewhere in these Terms and
Conditions. NOTICE: Submission of photographs of the device, as well as written confirmation from You that Your Device is fully
operational and not currently damaged at the start of Coverage may be required.
D) “Claim”: a demand for payment in accordance with this Plan sent by You to the Administrator or Us.
E) “Cracked Screen Only”: damages only to the screen of the Covered Device from normal use. (NOTE: failures due to mechanical or electrical
breakdown are not covered under Cracked Screen Only plans)
F) “Deductible”: the amount You are required to pay, per Claim, prior to receiving covered services under this Plan (if any)
.
G) “Failure”: the mechanical or electrical breakdown of Your Covered Device(s) that results in it no longer being able to perform its intended
function properly as originally designed and intended, resulting from defects in materials or workmanship and/or normal wear and tear; as long
as You have made sure that Your Covered Device(s) have been properly installed and that all routine maintenance services recommended by
the manufacturer have been performed.
H) “IT Servicer”: an independent, third-party information technology (IT) specialist that is authorized by Us and directed by the Administrator to
perform the services described under the “What is Covered – Technical Support” section.
I) “ ‘No Lemon’ Guarantee”: if Your Device has three (3) qualified service repairs covered under this Plan for the same problem, and if a covered
Claim and a fourth (4th) repair is required for the same covered problem, We will replace Your original Device with one of like kind and quality,
but not necessarily same brand or color, or, at Our sole discretion, provide You with reimbursement for a replacement.
J) “Plan Purchase Receipt”: the confirmation document provided to You as proof of Your Plan purchase that confirms the Covered Device, Waiting
Period start, Protection Plan Fee and coverage dates of Your Plan, and which forms part of this Protection Plan.
K) “Power Surgethe Device is properly connected to a surge
tory Inc. (UL), but not including damages resulting from the improper installation or improper
connection (including without the use of a surge protector) of the Covered Device to a power source.
L) “Protection Plan Fee”:
M) “NortonLifeLock Inc.”: the merchant authorized by Us to market this Protection Plan to You.
N) “Term”: the period of time in which the provisions of this Plan are valid, which is continuous in accordance with the Coverage Renewability”
provision and subject to the “Limit of Liability” and “Cancellation” provisions.
O) “Waiting Period”: the period of time starting on the Plan purchase date, through thirty (30) days thereafter, during which time no Claims are
considered for coverage under this Plan.
P) “We”, “Us”, “Our”, “Obligor”, “Provider”: the party or parties obligated to provide service under this Protection Plan as the service agreement
provider, Northcoast Warranty Services, Inc., 800 Superior Ave. E., 21st Fl., Cleveland, OH 44114, 866-927-3097; unless otherwise specified in
the SPECIAL JURISDICTIONAL REQUIREMENTS section of this Plan and applicable to Your jurisdiction).
Q) “You”, “Your”: the purchaser of this Protection Plan who is to receive the coverage provided hereunder.
NWS-TS-NDC (04-20) 2
DEVICE E LIGIB ILITY
To be eligible for coverage under this Plan, the Device must:
a)
b) Be listed in the Norton Device Care App as a Device eligible for coverage, AND
c) Be registered by You in the Norton Device Care App; AND
d) The damage must NOT be covered under any insurance, warranty, guarantee and/or other service agreement providing the same benefits as
outlined herein; AND
e) Be intended for normal personal use, and NOT for:
i. Commercial use (meaning, a device that is intended for use primarily in a business capacity, heavy commercial or industrial
applications/operations, or for rental/loaner purposes); OR
ii. Educational institution use (meaning a device provided by an educational institution that is intended for use primarily in an educational
institution setting; such as school/student use).
YOUR RESPONSIBILIT IE S
IMPORTANT! MAKE SURE THAT CARE AND MAINTENANCE OF YOUR COVERED DEVICE AS DESCRIBED BELOW IS DONE WHEN AND HOW THE
MANUFACTURER REQUIRES. IF WE DETERMINE THAT DAMAGE OR FAILURE HAS OCCURRED AS A DIRECT RESULT OF YOU NOT FOLLOWING THE
, ANY ASSOCIATED CLAIMS MAY NOT BE COVERED.
It is Your care/maintenance of the Covered Device.
DEVICE PROTECTION Be sure to properly store and operate Your Covered Device
manual at all times. And, if Your Covered Device ever becomes damaged or You believe it has encountered a Failure, make sure You take reasonable
precautions to protect against further damage.
MAINTENANCE AND INSPECTIONS Some Devices may require certain maintenance and/or inspection services as specified by the manufacturer.
It is Your responsibility to ensure that all of the care, inspection, and maintenance services are performed on Your Covered Device in accordance
PLAN TERM & EF FE CTIVE D ATE OF COVERAGE
COVERAGE IS SUBJECT TO A 30-DAY WAITING PERIOD.
Your 30-day Waiting Period before Coverage begins on the Waiting Period start date shown on Your Plan Purchase Receipt. Claims are eligible for
Coverage under this Plan after the 30-day Waiting Period. (Your specific coverage start date and coverage Term can also be located in the Norton Device
Care App.) To receive Benefits, at the time when the damage occurs both 1) Your device must be a Covered Device as defined above and 2) the coverage
must be in place. Benefits under Your Plan vary depending on when the event occurs (REMEMBER YOUR 30 DAY WAITING PERIOD) and whether Your
Claim is:
(a) A defined Failure that is still covered un
The benefits described in this Plan
such period, anything covered under that warranty is the sole responsibility of the manufacturer and will not be considered under this Plan;
regardless
(b) A :
parts warranty
has expired and continues for the remainder of Your Plan Term.
(c) A defined Power Surge event:
Coverage for a defined Power Surge event starts on day 31 of Your Plan Term (31 days from Plan purchase date) and continues for the
remainder of Your Plan Term.
(d) A covered ADH occurrence (Not available for mobile phones):
Coverage for a defined ADH event starts after the end of the Waiting Period, on day 31 of Your Plan Term (31 days from Plan purchase date)
and continues for the remainder of Your Plan Term.
(e) A covered Cracked Screen Only occurrence:
Coverage for a defined Cracked Screen event starts after the end of the Waiting Period, on day 31 of Your Plan Term (31 days from Plan
purchase date) and continues for the remainder of Your Plan Term (IF your plan states Cracked Screen Only on your receipt)
AUT OMAT IC RE NEWAL OF Y OUR PROTECTION PLAN
If you purchase a Protection Plan, you will be charged the Protection Plan Fee at the then-current prices as published by Us. We will store your
payment information and automatically charge you on your Protection Plan renewal date until your coverage ends in accordance with the terms of
the Protection Plan.
Your monthly Protection Plan Fee is subject to change, at Our discretion. In the event of a Protection Plan Fee change, We will make sure You
receive written notice of the upcoming change details at Your current email or physical address in Our file at least sixty (60) days prior to the change
taking effect.
NWS-TS-NDC (04-20) 3
You can cancel or terminate your subscription at any time. See “CANCELLATION” for further details.
WHAT IS COVERED - GENERAL
This Protection Plan provides for the labor and/or parts necessary to repair Your Covered Device when You have a covered Claim. At Our sole discretion,
You may be provided a replacement for or reimbursement for a replacement of Your original Covered Device in lieu of repair.
Each equipment category outlined in the “What is Covered – Basic Covered Device Categories” has its own Maximum Benefit Payable, which is shown
below in each equipment type subsection.
About Repairs. If Your original Device is eligible for repairs, parts used for repairs may be new, used, refurbished or non-original manufacturer parts
that perform to the factory specifications of Your original Covered Device.
About Replacements. If We determine that Your original Device needs to be replaced, We will provide You with a replacement that is of equal
features, functionality, and value based on the current fair market value of Your original Covered Device. Replacements may be new, rebuilt, or
refurbished and may be a different brand, model or color from the original Covered Device. Additionally, please note that sometimes technological
advances that are out of Our control may result in a replacement that has a lower selling price than Your original Covered Device, and this Plan does
not provide any reimbursement for such a cost difference. Also know that any/all parts, components, or entire units that We provide replacement
for will automatically become Our property (we keep your old phone). To be a Covered Device the replacement device must meet all eligibility
requirements of a Covered Device, and You may initiate a new Protection Plan for the replacement Device to be a Covered Device.
About Reimbursements. If We determine that providing You with reimbursement towards the replacement of Your original Covered Device is best,
such reimbursement may come in the form of a check or credit to Your payment card on file and the value of such will in no event exceed the
current fair market value of Your original Covered Device.
ALL COVERAGE DESCRIBED IN THIS SERVICE PLAN
PLEASE REVIEW THESE SECTIONS CAREFULLY.
WHAT IS COVERED – B ASIC COVER ED D EV ICE CATEGORIES
Mobile Phone Cracked Screen Only Plan – (Covers Only Cracked Screens)
Equipment Considered as ‘Covered Devices’ under this Category:
Mobile Phones using Apple iOS or Android. DEVICE MUST BE REGISTERED WHEN THE PROTECTION PLAN IS PURCHASED
Maximum Benefit Payable:
The Maximum amount that will be paid for all claims under this benefit will be $250.
Desktop Computers Plan
Equipment Considered as ‘Covered Devices’ under this Category:
Desktop computers (including all-in-one computers with monitors)
iMac® and iMac Pro® computers
*NOTICE – MINIMUM OPERATING SYSTEM (“OS”) REQUIREMENTS: All equipment must be running Windows 7 or newer OS; all Apple
equipment must be running Mac OS X or newer OS; and all equipment running Linux OS with the 2009 publication date or later.
Maximum Benefit Payable:
For any single Claim for any Covered Device from this category, the maximum amount that will be paid will not exceed the fair market
value of the affected Device OR $1,000 – whichever is LESS.
For any consecutive 12-month period under Your Plan Term for any Covered Device from this category, the maximum amount that will
be paid will not exceed the fair market value of the affected Device OR $1,200 – whichever is LESS.:
ONCE EITHER OF THESE LIMITS HAS BEEN REACHED ON ANY SINGLE COVERED DEVICE, NO FURTHER CLAIMS WILL BE CONSIDERED FOR
THAT COVERED DEVICE UNTIL TWELVE (12) CONSECUTIVE MONTHS HAVE PASSED FROM THE DATE OF YOUR LAST COVERED CLAIM.
MacBook® Computers Plan
Equipment Considered as ‘Covered Devices’ under this Category:
MacBook®, MacBook Air®, and MacBook Pro® computers
Maximum Benefit Payable:
For any single Claim for any Covered Device from this category, the maximum amount that will be paid will not exceed the fair market
value of the affected Device OR $[2,000] – whichever is LESS.
For any consecutive 12-month period under Your Plan Term for any Covered Device from this category, the maximum amount that will
be paid will not exceed the fair market value of the affected Device OR $2,500 – whichever is LESS.
ONCE EITHER OF THESE LIMITS HAS BEEN REACHED ON ANY SINGLE COVERED DEVICE, NO FURTHER CLAIMS WILL BE CONSIDERED FOR
THAT COVERED DEVICE UNTIL TWELVE (12) CONSECUTIVE MONTHS HAVE PASSED FROM THE DATE OF YOUR LAST COVERED CLAIM.
Laptop Computers and Tablets Plan
Equipment Considered as ‘Covered Devices’ under this Category:
Laptop computers (other than MacBook®, MacBook Air®, or MacBook Pro® computers)
Chromebook™ and Chromebook Pixel™ notebook computers
iPad® digital devices
Tablets
NWS-TS-NDC (04-20) 4
*NOTICE – MINIMUM OPERATING SYSTEM (“OS”) REQUIREMENTS: All laptops and tablets must be running Windows XP or newer OS; all
Apple equipment must be running Mac OS X or newer OS; and all equipment running Linux OS with the 2009 publication date or later; all
android tablets must be running OS 1.6 or newer, and all Apple tablets must be running iOS 6 or newer.
Maximum Benefit Payable:
For any single Claim for any Covered Device from this category, the maximum amount that will be paid will not exceed the fair market
value of the affected Device OR $1,000 – whichever is LESS.
For any consecutive 12-month period under Your Plan Term for any Covered Device from this category, the maximum amount that will
be paid will not exceed the fair market value of the affected Device OR $1,200 – whichever is LESS.
ONCE EITHER OF THESE LIMITS HAS BEEN REACHED ON ANY SINGLE COVERED DEVICE, NO FURTHER CLAIMS WILL BE CONSIDERED FOR
THAT COVERED DEVICE UNTIL TWELVE (12) CONSECUTIVE MONTHS HAVE PASSED FROM THE DATE OF YOUR LAST COVERED CLAIM.
Televisions Plan
Equipment Considered as ‘Covered Devices’ under this Category:
LCD, LCD 3D, and LCD TV/DVD combos.
(PLASMA and DLP TVS ARE NOT COVERED)
Maximum Benefit Payable:
For any single Claim for any Covered Device from this category, the maximum amount that will be paid will not exceed the fair market
value of the affected Device OR $[1,500] – whichever is LESS.
For any consecutive 12-month period under Your Plan Term for any Covered Device from this category, the maximum amount that will
be paid will not exceed the fair market value of the affected Device OR $[2,000] – whichever is LESS.
ONCE EITHER OF THESE LIMITS HAS BEEN REACHED ON ANY SINGLE COVERED DEVICE, NO FURTHER CLAIMS WILL BE CONSIDERED FOR
THAT COVERED DEVICE UNTIL TWELVE (12) CONSECUTIVE MONTHS HAVE PASSED FROM THE DATE OF YOUR LAST COVERED CLAIM.
eReaders Plan
Equipment Considered as ‘Covered Devices’ under this Category:
Kindle®, NOOK®, and Kobo® ereader devices (including associated docking stations)
Maximum Benefit Payable:
For any single Claim for any for any Covered Device from this category, the maximum amount that will be paid will not exceed the fair
market value of the affected Device OR $200 – whichever is LESS.
For any consecutive 12-month period under Your Plan Term for any Covered Device from this category, the maximum amount that will
be paid will not exceed the fair market value of the affected Device OR $300 – whichever is LESS.
ONCE EITHER OF THESE LIMITS HAS BEEN REACHED ON ANY SINGLE COVERED DEVICE, NO FURTHER CLAIMS WILL BE CONSIDERED FOR
THAT COVERED DEVICE UNTIL TWELVE (12) CONSECUTIVE MONTHS HAVE PASSED FROM THE DATE OF YOUR LAST COVERED CLAIM.
Routers Plan
Equipment Considered as ‘Covered Devices’ under this Category:
Modems, Routers, Wireless Routers & Ethernet Switches
Maximum Benefit Payable:
For any single Claim for any for any Covered Device from this category, the maximum amount that will be paid will not exceed the fair
market value of the affected Device OR $200 – whichever is LESS.
For any consecutive 12-month period under Your Plan Term for any Covered Device from this category, the maximum amount that will
be paid will not exceed the fair market value of the affected Device OR $300 – whichever is LESS.
ONCE EITHER OF THESE LIMITS HAS BEEN REACHED ON ANY SINGLE COVERED DEVICE, NO FURTHER CLAIMS WILL BE CONSIDERED FOR
THAT COVERED DEVICE UNTIL TWELVE (12) CONSECUTIVE MONTHS HAVE PASSED FROM THE DATE OF YOUR LAST COVERED CLAIM.
Other Consumer Electronics Plan
Equipment Considered as ‘Covered Devices’ under this Category:
Home Audio, Blu-Ray/DVD Players, DVR, Audio, Digital or Satellite Receivers, Scanners, Printers, Monitors, Wireless Routers, Wireless LAN
Adapters, Docking Stations, Digital Cameras (NO Accessories), Digital Media/MP# Players, Satellite Radio Receivers, Gaming Systems/ 2
Controllers, Home Security, Smart hubs, Smart thermostats, Smart locks, Smart cameras, Smart motion detectors, Speakers, Sound bar.
Maximum Benefit Payable:
For any single Claim for any for any Covered Device from this category, the maximum amount that will be paid will not exceed the fair market
value of the affected Device OR $500 – whichever is LESS.
For any consecutive 12-month period under Your Plan Term for any Covered Device from this category, the maximum amount that will be
paid will not exceed the fair market value of the affected Device OR $700 – whichever is LESS.
ONCE EITHER OF THESE LIMITS HAS BEEN REACHED ON ANY SINGLE COVERED DEVICE, NO FURTHER CLAIMS WILL BE CONSIDERED FOR
THAT COVERED DEVICE UNTIL TWELVE (12) CONSECUTIVE MONTHS HAVE PASSED FROM THE DATE OF YOUR LAST COVERED CLAIM.
NWS-TS-NDC (04-20) 5
WHAT IS COVERED – ADDITIO NAL BENEFIT S
In addition to coverage for a defined Failure, this Agreement also provides for the following (not applicable to Mobile Phone Plans):
POWER SURGE: Coverage for sustained damage to the Covered Device as a result of a defined Power Surge covered Claim. Limited to damage sustained
to the Covered Device only.
“NO LEMON” GUARANTEE: If You receive a replacement under this NO LEMON GUARANTEE,
Our obligations under this Plan shall be considered fulfilled in their entirety and Your coverage will end. NOTE: ANY REPAIR SERVICES PERFORMED WHILE
YOUR DEVICE
GUARANTEE.
TECHNICAL SUPPORT: The Administrator will provide the initial troubleshooting and technical support for the Covered Device listed within this
Protection Plan and/or Your Plan Purchase Receipt. Hardware technical support will be limited to the proper configuration, and proper operation of the
hardware components. Technical support for software will be limited to the proper operation of the manufacturer approved and pre-installed operating
system and application software. Software support shall not constitute tutorial assistance or instruction. This Protection Plan does not cover software
and virus related issues, customer installed software, customized software applications and hardware components installed after the original purchase
date. YOU WILL BE RESPONSIBLE FOR BACKING UP ALL DATA AND SOFTWARE PRIOR TO SHIPMENT OF YOUR PRODUCT TO THE SERVICE CENTER.
DEDUCTIBLE
You are required to pay a Deductible charge for each Claim filed under this Plan in the amount stated in Your purchase receipt, which will be applied
toward any covered portion of Your Claim.
CL AIM PROCESS- MOBILE PHONE CRAC KED SCREEN ONLY
1.
2.
a.
b.
c.
d.
3.
4.
5.
CL AIM PROCESS- DEV ICES OTHER TH AN MOBILE PH ONESImportant Notice. In order for a Claim to be considered for coverage under
the provisions of this Plan, You must contact the Administrator first.
How to File a Claim.
We encourage You to file Your claim via the Norton Device Care app or on Our website (when available) at https://nortondevicecare.servify.tech.
You may also file a claim by phone by calling (833) 313-3339.
What to Expect when using the Norton Device Care App to claim.
1. Select the device from within My Plan within the Norton Device Care App
2. You will be guided through the simple quick steps from within the Norton Device Care App to confirm your address, your contact number,
and your email address- don’t worry we have all this information on file, we just need you to confirm these details are correct.
3. You will need to answer a few simple questions to describe the problem you are experiencing, and you may be asked by the Norton Device
Care App to provide additional information or documentation.
4. You will be notified by Us via the Norton Device Care App on the claim status and if Your claim is authorized, an overview of next steps
will be displayed within the My Plan screen within the Norton Device Care App.
5. The Norton Device Care App will collect Your Deductible.
What to Expect if you file a Claim by phone. First, You will be asked to thoroughly describe the problem Your device is experiencing, and You may
be asked to provide the Administrator with additional information/documentation in order to validate Your Claim (e.g., photographs). After Your
Claim has been authorized, the Administrator will collect Your Deductible payment, issue a repair order, and provide You with an overview of the
next steps. You can call (833) 313-3339.
NWS-TS-NDC (04-20) 6
PLACE OF SERVICE- DEVICES OTHER THAN MOBILE PHONES
Where Service will be Performed.
Your Device is experiencing and based on the explanation You have provided when initiating the Claim. All Claims submitted in accordance with this Plan
are handled individually; the place of service provision that applies to one Claim may not necessarily apply to another Claim.
1. Service Center. Servicing will be performed at Our service center. We will provide You with shipping and packing instructions. You are responsible
to ensure that the damaged Covered Device gets there, and We will pay to ship the repaired Covered Device back to You
2. Authorized Repair Locations. Servicing will be performed at one of Our authorized repair locations. You will need to send Your damaged Covered
Device to such location. We will provide You with shipping and packing instructions, if applicable. If Your Device needs to be shipped elsewhere for
further servicing, We will pay for the shipping costs associated with such shipment.
3. In-Home. Servicing will be performed at Your residence, as long as You ensure there is access to the impaired Covered Device, it is a
non-threatening and safe environment, and there is an adult (age 18 or older) present the entire period of time that Our authorized
servicer is scheduled for and present on Your property.
What Happens if Your Plan Term Expires in the Middle of an Approved Claim. In the event the Plan Term expires during handling of an approved Claim,
Your coverage will be automatically extended until the date in which the Claim in progress has been fulfilled completely in accordance with the terms
and conditions of this Plan. However, no new Claims will be considered after Your Plan Term expires.
REMEMBER: DO NOT OBTAIN SERVICES ON YOUR OWN WITHOUT SPECIFIC AUTHORIZATION OR DIRECTION FROM THE ADMINISTRATOR. THIS
PLAN PROVIDES NO COVERAGE FOR SERVICES THAT ARE NOT AUTHORIZED IN ADVANCE BY THE ADMINISTRATOR.
LIMIT O F LIABILITY
There is no limit to the number of Claims that can be filed during Your Plan Term, there is a maximum dollar amount that We will pay. The
maximum amount that We will pay in association with a single Covered Device varies based on its type, and is specified above under the What
is Covered – Basic Covered Device Categories” section above. There is a maximum for any single Claim and a maximum for any consecutive 12-
month period.
NEITHER WE NOR THE ADMINISTRATOR (THE “PARTIES”) ARE LIABLE FOR ANY DAMAGES THAT RESULT FROM AN INDEPENDENT
CONTRACTOR’S SERVICE, DELAY IN PROVIDING SERVICE OR FAILURE TO PROVIDE SERVICE.
THE PARTIES SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES; INCLUDING BUT NOT LIMITED TO: PROPERTY
DAMAGE, LOST TIME OR LOST DATA RESULTING FROM THE FAILURE OF ANY COVERED DEVICE, DAMAGES FROM DELAYS IN SERVICE
OR THE INABILITY TO RENDER SERVICE, LOSS OF INCOME, RESTORATION OR REPAIR OF CABINETRY OR DAMAGE RESULTING FROM
THE UNAVAILABILITY OF REPAIR PARTS/COMPONENTS, OR FOR ANY AND ALL FAILURES RESULTING FROM PRE-EXISTING CONDITIONS
OR INHERENT DEVICE DEFECTS KNOWN TO YOU PRIOR TO THE EFFECTIVE DATE OF THIS PLAN.
EXCLUSIONS ( WHAT IS NOT COVERED)
AS RELATED AND APPLICABLE TO YOUR COVERED DEVICE(S), THIS SERVICE PLAN DOES NOT COVER ANY FAILURE, DAMAGE, REPAIRS OR LOSS IN
CONNECTION WITH OR RESULTING FROM:
A) Any Claim submitted prior to the expiration of the Waiting Period;
B) Failure due to a pre-existing condition known to You (“pre-existing condition” refers to a condition that within all reasonable mechanical or electrical
probability, relates to the mechanical fitness of the Covered Device before this Plan was purchased, or is determined by Us to be a Failure or otherwise
covered damage that occurred prior to the expiration of the Plan Waiting Period);
C) Any equipment that is NOT listed under the “What is Covered – Basic Covered Device Categories” section;
D) Any repairs or replacements of any item covered by other insurance, warranties or guarantees, including but not limited to, manufacturer’s,
contractor’s, builder’s, distributor’s, or home warranty. Our coverage is secondary to such insurance, warranties, or guarantees.
E) Damage, malfunction or improper operation due to rust, corrosion, warping, bending, animal inhabitation or insect infestation of any Covered
Devices.
F) Any Claim for service to or replacement of the Covered Device that has not been authorized in advance by the Administrator;
G) Any Claim related to cosmetic damage (meaning damages or changes to the physical appearance of the Covered Device that does not impede or
hinder the normal operational function; such as scratches, abrasions, or changes in color, texture, or finish or structural imperfections) when such
do not impair the overall functionality of the Covered Device (unless you purchased protection for a cracked screen only);
H) Any Covered Device that has been confirmed by Our authorized servicer to have removed or altered serial numbers;
I) Any loss, damage or breakdown resulting from fortuitous events; including, but not limited to: environmental conditions, exposure to weather
conditions or perils of nature; collapse, explosion or collision of or with another object; fire, any kind of precipitation or humidity, lightning, dirt/sand,
smoke, nuclear radiation, radioactive contamination, riot, war or hostile action;
J) Any Covered Device that has been confirmed to be used in a business, enterprise, or educational institution capacity or any Covered Device that
was manufactured for commercial use;
K) Damage resulting from intentional treatment/use of or to the Covered Device in a harmful, injurious, malicious or offensive manner, or neglect,
negligence, misuse, malicious mischief of or to the Covered Device, including improper packaging and shipping by You to Us;
L) Any loss or damage to the Covered Device resulting from theft, unforeseen disappearance (loss) or vandalism of or to the Covered Device;
M) Any damage or breakdown due to operating the Covered Device outside the manufacturer operational or environmental specifications;
NWS-TS-NDC (04-20) 7
N) Any items that are consumable and designed to be replaced over time throughout the life of the Covered Device; including, but not limited to: fuses,
batteries (including batteries in mobile phone), bulbs, and connectors;
O) Any Failure or damage due to improper removal or installation of replaceable components, modules, parts or peripherals and/or installation of
incorrect parts;
P) Any motorized or power operated ground and aerial vehicles, including, but not limited to drones and radio controlled devices and any equipment
mounted on such devices (including, but not limited to cameras);
Q) Any costs associated with periodic or preventative maintenance;
R) Any Failure or damage due to lack of providing manufacturer’s recommended maintenance or operation/storage of the Covered Device in
conditions outside manufacturer specifications, or use of the Covered Device in such a manner as would be voidable coverage under the
manufacturer’s warranty, or use of the Covered Device in a manner inconsistent with its design or manufacturer specifications;
S) Any costs associated with adjustment, manipulation, modification, removal or unauthorized repairs of any Covered Device or component/part
thereof performed by anyone other than a service facility/IT servicer authorized by the Administrator;
T) Repair, replacement, installation, or modification of any component or part thereof, that has been, or is, determined to be defective by the
Consumer Device Safety Commission or any kind of manufacturer recall or rework order on the Covered Device, of which the manufacturer is
responsible for providing, regardless of the manufacturer’s ability to pay for such repairs ; or
U) Service or replacement outside of the United States of America, its territories, or Canada.
CANCELLATION
You may cancel this Protection Plan at any time by informing the Administrator. NOTICE: The following cancellation provisions apply to the original
purchaser of this Plan only. NO CANCELLATION FEES APPLY.
IF YOU CANCEL THIS PLAN:
Plan
WE MAY ONLY CANCEL THIS PLAN FOR:
Plan
COVERAGE RENEWABILITY
YOUR COVERAGE UNDER THIS SERVICE PLAN WILL AUTOMATICALLY RENEW AS LONG AS PAYMENT OF THE PROTECTION PLAN FEE IS
RECEIVED BY US ON OR BEFORE THE DUE DATE (subject to the CANCELLATION and LIMIT OF LIABILITY provisions). If You do not wish to
allow Your coverage under this Plan to be renewed , You may cancel via the Norton Device Care App or by calling the Administrator prior
to Your next billing cycle due date.
ANY CLAIM SUBMITTED DURING A TIME IN WHICH THERE ARE UNPAID PLAN FEE CHARGES DUE FROM YOU IS NOT COVERED.
ANY BREAKDOWN OR DAMAGE THAT OCCURS WHEN THERE ARE UNPAID PLAN FEES DUE FROM YOU IS EXPRESSLY EXCLUDED.
TRANSFERABILITY
This Protection Plan cannot be transferred to any other party or device.
NO COVERAGE DUPLICATION
GUARANTY
This is not an insurance policy; it is a Protection Plan. We have obtained an insurance policy to insure Our performance under this Plan.
Should We fail to satisfy any valid Claim within sixty (60) days after the Claim has been submitted, or in the event You cancel this Plan,
and We fail to refund any unearned portion of the Plan Purchase price, You are entitled to make a direct Claim against the insurer, Wesco
Insurance Company, at 866-505-4048 or 59 Maiden Lane, 43rd Floor, New York, NY 10038.
NWS-TS-NDC (04-20) 8
OUR RIGHT TO RECOVER PAYMENT
If You have a right to recover against another party for anything We have paid under this Plan, Your rights shall become Our rights. You
shall do whatever is reasonably necessary to enable Us to enforce these rights. We shall recover only the excess after You are fully
compensated for Your loss.
Notices
MacBook, MacBook Air, MacBook Pro, iMac, and iMac Pro computers are registered trademarks of Apple Inc.
Chromebook and Chromebook Pixel notebook computers, the Chrome OS operating system, and the Android platform are trademarks of Google LLC.
IOS is a registered trademark of Cisco
Amazon Kindle is a trademark of Amazon.com, Inc. or its affiliates.
NOOK is a trademark of Barnes & Noble.
Kobo is a trademark of Kobo Inc.
Microsoft Windows is a trademark of Microsoft Corporation.
PRIVACY AND DATA PROTECTION
The Device Care plan is provided by a subsidiary of AmTrust Financial, Inc., and you will be asked to agree to its terms and conditions,
and the AmTrust Privacy Policy will apply to its services. Please refer to the AmTrust Privacy Policy at
https://amtrustfinancial.com/tapsafe/terms-of-service#privacy to learn about its personal data collection and use practices.
GENERAL PROVISIONS
1. Subcontract. We may subcontract or assign performance of Our obligations to third parties, but We shall not be relieved of Our
obligations to You when doing so.
2. Waiver; Severability. The failure of any party to require performance by the other party of any provision hereof will not affect the
full right to require such performance at any time thereafter; nor will the waiver by either party of a breach of any provision hereof
be taken or held to be a waiver of the provision itself. In the event that any provision of these terms and conditions will be
unenforceable or invalid under any applicable law or be so held by applicable court decision, such unenforceability or invalidity will
not render these terms and conditions unenforceable or invalid as a whole and in such event, such provisions will be changed and
interpreted so as to best accomplish the objectives of such unenforceable or invalid provision within the limits of applicable law or
applicable court decisions.
3. Notices. You expressly consent to be contacted, for any and all purposes, at any telephone number, or physical or electronic address
You provide Us. All notices or requests pertaining to this Plan will be in writing and may be sent by any reasonable means including
by mail, email, facsimile, text message or recognized commercial overnight courier. Notices to You are considered delivered when
sent to You by email or fax number that You provided to Us, or three (3) days after mailing to the street address You provided.
ENTIRE AGREEMENT
This Protection Plan; including the terms, conditions, limitations, exceptions and exclusions, and Your Plan Purchase Receipt constitute
the entire agreement between Us and You and no representation, promise or condition not contained herein shall modify these items,
except as required by law.
SPECIAL JURISDICTIONAL REQUIREMENTS
Regulation of service contracts may vary widely from state to state. Any provision within this Contract that conflicts with the laws of the state where
You live shall automatically be considered to be modified in conformity with applicable state laws and regulations as set forth below. The following
state specific requirements apply if Your Service Contract was purchased in one of the following states and supersede any other provision within
Your Service Contract terms and conditions to the contrary.
Alabama
Arizona
Arkansas
NWS-TS-NDC (04-20) 9
California
Connecticut
Florida
Georgia
Illinois
Indiana
Nevada
New Hampshire
New Mexico
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North Carolina:
Oklahoma
Oregon
South Carolina
Texas
Utah
.
Virginia:
Washington
Wisconsin: THIS CONTRACT IS SUBJECT TO LIMITED REGULATION BY THE OFFICE OF THE COMMISSIONER OF INSURANCE.
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