THE SSE Arena, Belfast

Venue Access Information

Welcome to the venue access information for The SSE Arena,

Belfast. The SSE Arena, Belfast is an inclusive venue and is

committed to ensuring that services are accessible to all visitors.

The Arena is delighted to be signed up to the Attitude is

Everything Charter of Best Practice and currently sits at SILVER

 Changing Places toilet

 Accessible lift

 Wheelchair spaces

 Box Office, Concierge Desk and catering units with low level

counters

 Box Office with induction loop

 Accessible viewing platforms

 FM hearing loop system within the Arena bowl

 Storage of walker or other equipment

 Assistance dogs welcomed

The Arena Box Office has a low level counter and an accessible ramp

to the window area. Hearing enhancement systems are also

available at the Box Office counter. A text phone is available within

the Box Office for people with a hearing disability 028 9073 9174.

Please see the Box Office page of the website to check opening

hours.

Tickets for all events can be booked in a number of ways:

• Online: Information on all events is available on the Arena

• By phone to our Box Office: 02890 739074. This is a

dedicated number and can be used for customers who have

access requirements. The number connects directly with our Box

the layout of the seating. Standard booking fees apply.

• Or in person at the Arena Box Office, located at the front of

the venue. No booking fees apply.

of those customers that need assistance to make it easier to make a

booking and when attending a performance.

Customers can complete the Access Requirement Form and submit it

via email or post directly to the Arena, where they will be assigned a

customer number. Then each subsequent time they want to make a

booking, it is as simple as contacting the SSE Arena Box Office and

quoting the customer number for our team to be able to help facilitate

your requirement.

Some of our access users require assistance when visiting the SSE Arena

and we do offer free Essential Aid tickets in such cases. A significant

advantage of this new system is that, by registering your eligibility for a

free ticket, we will be able to issue more of these tickets to every event.

In order to issue Essential Aid tickets, we will be requesting proof of

eligibility by one of the means listed below:

 Front page of DLA (no specific rate)

(The customer can blackout any information that relates to amount of

benefit paid or health conditions etc. that might be on any documents

submitted)

If a customer is not willing to supply this information, please inform

them that we will note this on their record, but we should still provide

them with the ticket.

show, generally there will be additional wheelchair spaces within the

floor seating area. There are charging points for electric wheelchairs at

some of the accessible areas – if you need this facility please inform our

Box Office team at time of booking, or include this when completing

your Access Requirement Form to be added to our database.

In general, tickets in the wheelchair area can be reserved for a

wheelchair user and 1 companion, to ensure availability for other

wheelchair users. We will endeavour to ensure that other customers in

the party are seated close by, but this is not always possible if it is a

wheelchair being overturned causing possible injury to the

disabled customer or another member of the audience.

 An unknown quantity of wheelchairs within an area may inhibit

the exit times through the emergency exits during an evacuation.

Wheelchairs can also access the 2

at time of booking that you require wheelchair access, as adjustments

may need to be made in advance.

We only have a very limited number of manual wheelchairs available

for hire free of charge. We strongly advise visitors to pre-book

wheelchairs to avoid disappointment by telephoning the Box Office and

informing them of your requirement. Our wheelchairs will be given on a

first come, first served basis.

Visual & Hearing Impairments

We have a small amount of tickets available in the South Tier or Floor

description and relaxed performances as standard, however we are

interpreters, audio description etc. at the time of booking via

Once this 14 day period has passed, these seats may be released to

general public if there is high demand for tickets. After this stage, any

quiet area in the foyer and will return it to its owner when leaving.

Sensory needs

There is a Medical Room on both the ground floor and first floor of the

In the event of a medical emergency, please notify a steward who will

radio for medical assistance.

Should you require a private area for personal care (eg private changing

facilities / medicine storage or refrigeration) please speak to the staff at

Show content

Sound Levels

We have little influence in the running of live music events when it

comes to sound levels. Artists generally travel with their own sound and

lighting systems and their engineers control them throughout the

Special Effects (Strobe/Pyro/Lasers etc.)

Strobe lighting may be used during some performances and may not be

communicated to the Arena until the day of the event. Customers will

be notified in advance (most commonly via signage around the Arena) if

a performance includes the use of strobe lighting.

Feedback

Any customer service correspondence should be sent to us by post, or

by email to customerservices@ssearenabelfast.com to enable us to

fully investigate your enquiry.

If posting your enquiry please send to: Customer Services, The SSE

All complaints will receive a letter/email of acknowledgement, with an

aim to investigate and reply to the complaint within 10 working days.