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Nextera Setup & Installation Guide
Questar Assessment, Inc. | IT Support Services
• If the network connection is restored, the responses will automatically submit and the
display will return to the Questar Assessment System Student Client login screen. It is
strongly recommended the device be left in this state until the network connection is
restored.
Once connectivity is restored, the stored responses need to be submitted to the Questar
server. From the device that lost connectivity, follow the steps below to upload the stored
responses:
• Refer to the State Department of Education for the state policy regarding teachers or test
administrators logging in with student credentials to submit a student test. If permitted,
complete the following steps.
• Log in to the Nextera Test Delivery System with the user’s login username and
password, select the session that lost connectivity, and enter the session access code.
• After the “Preparing Your Test” message disappears, select “Begin.” The stored
responses are now synced between the device and the Questar server, and the
responses are viewed within the Test Delivery System. The user may resume
completing and/or submitting the test.
-118 Error Code/Unable to access https://nextera.questarai.com
The workstation is unable to access the site.
• If the error occurs routinely, the site is being blocked by a firewall or content filter.
Ensure *.questarai.com is whitelisted in the firewall. If the firewall and/or content filter
brand supports SSL inspection, ensure that function is turned off in the firewall and/or
content filter.
• If the error occurs intermittently, the firewall or content filter is prioritizing traffic and
causing some requests to fail. If possible, add a rule to allow *.questarai.com to be top
priority in the firewall or content filter.
Missing Begin Button
After logging into the test, the Begin button is missing. Launching multiple instances of the
secure browser may cause the Begin button to disappear. Log out of the test, and close all
instances of the secure browser. Relaunch a single instance of the secure browser and login.
Guided Access Mode - iPad
Some iPad versions, especially iPad2, experience problems and/or display error messages with
the guided access mode. This is an iPad issue that is unrelated to the Questar application. To
resolve this issue, reset all settings on the device. This is done under Settings > General >
Reset > Reset All Settings.
Issues Editing Constructed Responses
Press the Insert key to ensure the keyboard is in insert mode rather than overtype mode. When
a keyboard is in overwrite mode, existing text is deleted as new text is written. Pressing the
Insert key again changes back to insert mode.