Product Disclosure Statement (PDS)

Product Disclosure Statement

(PDS)

Household Insurance Policy

Preparation Date 12 April 2024

Welcome

What is this document?

This Product Disclosure Statement (PDS) is designed to assist you to understand what you need to know about

the product so you can make an informed choice before you purchase a policy. This PDS sets out the conditions

that apply to your policy including what we do and don’t cover, the exclusions that apply under your policy, and

what we pay when you make a claim. Unless we tell you otherwise, this PDS applies to any offers of renewal

we make to you, or to certain changes that you make to your policy which require us to send you a copy of this

PDS. This PDS, your Certificate of Insurance, and any Supplementary Product Disclosure Statement are very

important documents and you should read them carefully. If you don’t understand anything in them, you should

consider getting advice or call us so we may assist you. This PDS is up to date on the date it is prepared. If we

need to make changes to this PDS, we may issue a new PDS or a Supplementary Product Disclosure Statement.

For changes that are not materially adverse to you, we may notify you of the changes by making details of the

update available at aldiinsurance.com.au. You can also contact us to request a free copy of these changes by

calling us on 1300 407 021.

Who is this product for?

There are several types of cover which are disclosed within this PDS. To understand who this product has been

designed for, the different types of cover, and if the covers are likely to be consistent with your needs, objectives

and financial situation, you can review the Target Market Determination document which is available on our

website at aldiinsurance.com.au/documents or you can request a copy by calling us on 1300 407 021.

Who is the insurer?

The insurer of this product is RACQ Insurance Limited ABN 50 009 704 152, AFSL 233082 of 2649 Logan Road,

Eight Mile Plains, QLD 4113. RACQ Insurance Limited is responsible for managing all claims made under this

product.

Who is Honey Insurance?

Honey Insurance Pty Ltd ABN 52 643 672 628, AFSL 528244 (Honey Insurance) of PO Box 129, Surry Hills NSW,

2010 distributes and manages your insurance policy. RACQ may appoint Honey to manage all or some aspects

of your claim.

Who is ALDI Insurance?

ALDI Insurance Pty Ltd ABN 73 673 464 901 AR 1308867 (ALDI Insurance) promote and distribute the

insurance as authorised representative of Honey Insurance Pty Ltd.

We’re here to help

ALDI is smarter home insurance for the modern-day homeowner or renter. Our approach to home insurance

provides smart home technology to help you protect your home from common avoidable accidents that lead to

many claims. If you have any questions about our products or services or need help to make a claim, you can:

Call us on

1300 407 021

Visit us at

aldiinsurance.com.au

Snapshot of this PDS

This is a guide to the key sections of the Household Insurance policies we offer. Please read this PDS,

your Certificate of Insurance, any Supplementary Product Disclosure Statements for full details.

1. How your policy works p.12-14

Who is involved in this contract of insurance,

when the policy starts, and what happens if

you change your mind.

We also explain the important documents

that make up your policy.

The documents that make up your

policy are:

• Certificate of Insurance

• Product Disclosure Statement (PDS)

• Supplementary Product Disclosure

Statements

2. Smart Home Program p.15-17

Important information about the Smart

Home Program and the applicable premium

discount.

3. What your cover includes p.18-77

What we consider to be your home and your

contents and, what you are covered for.

The type of cover you have will depend on

your home and your contents and the level of

cover you have selected.

Specific exclusions apply to certain parts of

your cover. See the section that applies to

the type of cover you have selected for more

information.

The type of cover you have is shown on your

Certificate of Insurance.

This PDS is made up of 2 types of cover:

• Home Insurance

• Contents Insurance

4. What your cover does not include p.78-84

The general things we do not cover under

your policy. These are known as general

exclusions and they apply to all parts of your

cover, and all types of cover.

You should read these carefully to

understand what we will not cover as a part

of your policy.

These general exclusions apply in addition

to the specific exclusions found within the

‘What your cover includes’ section.

It is important that anyone that permanently

lives in your home is aware of these

exclusions as they apply to them also.

5. What you are responsible for p.85-91

The responsibilities you have, and conditions

that apply to your policy.

It is important for you to know about these

responsibilities and conditions.

If you don’t comply with any condition or

term of your policy, the law may allow us

to refuse or reduce a claim and/or cancel

your policy.

6. What you need to know about claiming p.92-105

What happens when you need to claim on

your policy, and the process that we will

follow with your claim.

This includes how to make a claim under your

policy, your responsibilities when making a

claim, how we will settle your claim, and what

excesses may apply to your claim.

7. Other information p.106-116

Other important information you should

know such as how we calculate your

premium, how your personal information

is handled, management of disputes or

complaints, and definitions for words that

have special meanings.

How to read this PDS

We have designed this PDS so it is easy for you to see what is covered, any limits that apply to your cover,

what is not covered, your responsibilities, and how making a claim works.

Coloured tabs to assist navigation

You can use the coloured tabs down the side of the page to help you navigate through the sections of this

PDS. These can be helpful when flicking between sections of the PDS.

To return to the contents page, click in the bottom left corner of the page.

Helpful tips and other information boxes

If there is information within the PDS that we feel needs to be brought to your attention, we utilise the below

highlighted boxes.

Words with special meanings used in this PDS

There are some words used in this PDS that have special meanings. To help you understand how we define

these words, see ‘Words with special meanings’ in the ‘Other information’ section on pages 112-116.

Helpful tips example

We use boxes like this one to highlight important and helpful information, or to help you

navigate around this PDS.

You and your

Refers to the policyholders shown on

the Certificate of Insurance and their

family who permanently live with

them at the insured address.

We, our or us

Refers to Honey Insurance and

RACQ as the product issuer.

Your Policy Your Cover Not Covered Your Responsibilities Claiming Other informationSmart Home Program

Amounts shown

All policy limits and amounts shown in this PDS include any government statutory charges, levies, duties,

GST and other taxes that may apply.

Benefits that apply to your type of cover

Some benefits only apply to certain types of cover. We show this within each benefit. Below is an example

benefit and how we display which types of cover the benefit applies to.

Example included benefit

In the example above, the benefit is included for Building cover as well as Contents cover.

In the example below, the benefit is optional for Contents cover only and not available for Building cover.

Example optional benefit

The type of cover you have will be shown on your Certificate of Insurance.

Symbols with special meanings used in this PDS

There are symbols used in this PDS that have special meanings. To help you understand how we use symbols

within the ‘What your cover includes’ and ‘What your cover does not include’ sections we use the following:

This shows what you are covered for in the type of cover that you have chosen.

These are the limits that apply. Although we provide cover for you, there may be limitations to

how much cover you have or can claim on your policy.

This is what we don’t cover – known as exclusions.

You are not covered for these items, costs, circumstances or events.

You should read these exclusions carefully to ensure you understand what your policy doesn’t

cover you for.

This relates to additional important information about the cover you have chosen.

Included for:

Home Contents

Optional for:

Contents

1. How your policy works ...................................................................................................................... 12

Contract between you and us ................................................................................................................... 13

More than one policyholder

..................................................................................................................... 13

When your policy starts

............................................................................................................................ 13

Cooling off period

..................................................................................................................................... 13

Documents that make up your policy

...................................................................................................... 14

2. Smart Home Program ....................................................................................................................... 15

The Smart Home Program ......................................................................................................................... 16

Adding the Smart Home Program to your policy

...................................................................................... 16

Installing and activating the smart home sensor kit

................................................................................. 16

Premium discounts and repayments

......................................................................................................... 17

3. What your cover includes ............................................................................................................... 18

Types of cover you may choose ................................................................................................................ 19

Summary of cover under your policy

........................................................................................................ 19

What is your home

..................................................................................................................................... 21

Your home

.................................................................................................................................................. 21

Building types

..................................................................................................................................... 21

Other structures

.................................................................................................................................. 21

Building under construction

.............................................................................................................. 22

Outdoor items

..................................................................................................................................... 22

Indoor items

........................................................................................................................................ 23

Vehicles and accessories

................................................................................................................... 23

General limits on home items

............................................................................................................ 23

What is your contents

............................................................................................................................... 24

Your contents

............................................................................................................................................ 25

General contents

................................................................................................................................ 25

Jewellery, watches and other valuables

............................................................................................. 26

Sporting and recreational items

........................................................................................................ 26

Building, garden and tools

.................................................................................................................. 26

Mobility items

..................................................................................................................................... 27

For home unit owners

......................................................................................................................... 27

For tenants

.......................................................................................................................................... 27

Pets and livestock

............................................................................................................................... 27

Vehicles, caravan contents & spare parts

......................................................................................... 27

General limits on contents items

....................................................................................................... 28

Additional conditions

............................................................................................................................... 29

What we don’t cover when you’re renovating your home

................................................................. 29

Inside this PDS

If your home will be unoccupied for more than 60 days ................................................................... 29

Contents in open air

............................................................................................................................ 29

Insured events

........................................................................................................................................... 30

Making a claim – new for old contents

.............................................................................................. 30

Your sum insured

................................................................................................................................ 30

Summary of cover – insured events

.......................................................................................................... 31

Animal damage

................................................................................................................................... 32

Earthquake

.......................................................................................................................................... 32

Explosion

............................................................................................................................................. 33

Fire

....................................................................................................................................................... 33

Flood

.................................................................................................................................................... 34

Impact

................................................................................................................................................. 35

Leaks

................................................................................................................................................... 36

Lightning

............................................................................................................................................. 37

Riots

.................................................................................................................................................... 37

Storm

................................................................................................................................................... 38

Storm surge

....................................................................................................................................... 39

Theft

.................................................................................................................................................... 40

Tsunami

................................................................................................................................................ 41

Vandalism

............................................................................................................................................ 41

Included benefits

...................................................................................................................................... 42

Making a claim for an included benefit

.............................................................................................. 42

Summary of cover – benefits

.................................................................................................................... 43

Broken glass – Contents

..................................................................................................................... 45

Broken glass – Home

.......................................................................................................................... 46

Clean up cost

...................................................................................................................................... 47

Contents in a safe deposit box

........................................................................................................... 47

Contents in storage

............................................................................................................................ 48

Contents in transit

............................................................................................................................. 49

Counselling services

......................................................................................................................... 50

Credit card misuse

............................................................................................................................... 51

Demolition and removal of debris

...................................................................................................... 52

Design

................................................................................................................................................. 52

Emergency services damage

............................................................................................................. 53

Extra living expenses

.......................................................................................................................... 53

Food spoilage

..................................................................................................................................... 54

Funeral costs

....................................................................................................................................... 54

Gifts

..................................................................................................................................................... 55

Home modifications after a serious injury

......................................................................................... 55

Investigating leaks

............................................................................................................................... 56

Lifetime guarantee on repairs ............................................................................................................. 56

Locks

.................................................................................................................................................... 57

Redundancy premium waiver

............................................................................................................. 58

Replacing documents

......................................................................................................................... 59

Replacing trees, shrubs, plants and hedges

...................................................................................... 59

Security firm response

........................................................................................................................ 60

Storage costs after an event

............................................................................................................... 60

Temporary accommodation

................................................................................................................ 61

Temporary removal of contents

.......................................................................................................... 62

Visitor’s contents

................................................................................................................................. 63

Optional benefits

..................................................................................................................................... 64

Summary of cover

.................................................................................................................................... 64

Advanced cover – accidental damage & motor burnout

.................................................................. 65

Mobile phones

..................................................................................................................................... 66

Motor burnout

..................................................................................................................................... 67

Small business contents

..................................................................................................................... 68

Individual items at home

..................................................................................................................... 69

Items that can be insured away from home

....................................................................................... 70

Individual or grouped items away from home

..................................................................................... 71

Legal liability

............................................................................................................................................. 74

Home insurance

.................................................................................................................................. 75

Contents insurance

............................................................................................................................. 75

Legal liability exclusions

..................................................................................................................... 76

Owner-occupier

.................................................................................................................................. 76

Anyone

................................................................................................................................................ 76

4. What your cover does not include ............................................................................................... 78

General exclusions ................................................................................................................................... 79

Actions of the sea

................................................................................................................................ 79

Breaking the law

.................................................................................................................................. 79

Business

............................................................................................................................................... 79

Confiscation

......................................................................................................................................... 80

Computers and data

............................................................................................................................ 80

Defective or faulty workmanship

........................................................................................................ 80

Deliberate acts

..................................................................................................................................... 80

Disease

.................................................................................................................................................. 81

Erosion and landslide

........................................................................................................................... 81

Fraud

..................................................................................................................................................... 81

Further loss or damage

........................................................................................................................ 81

Indirect loss

......................................................................................................................................... 82

Loss not linked to an event ................................................................................................................. 82

Period of insurance

............................................................................................................................. 82

Pests and parasites

............................................................................................................................ 82

Radioactivity

....................................................................................................................................... 83

Roots and trees

................................................................................................................................... 83

Rust and mould

................................................................................................................................... 83

Seepage and pollution

........................................................................................................................ 83

Terrorism or war

.................................................................................................................................. 84

Watercraft

........................................................................................................................................... 84

Wear and tear

...................................................................................................................................... 84

Your responsibility

.............................................................................................................................. 84

5. What you are responsible for ......................................................................................................... 85

General conditions .................................................................................................................................. 86

What you should tell us and why

........................................................................................................ 86

Changes to your circumstances

........................................................................................................ 86

Your premium

..................................................................................................................................... 87

Managing or changing your policy

................................................................................................... 90

Cancelling your policy

......................................................................................................................... 91

6. What you need to know about claiming ..................................................................................... 92

Making a claim .......................................................................................................................................... 93

How to lodge your claim

..................................................................................................................... 93

Claim responsibilities

............................................................................................................................... 94

Our rights

.................................................................................................................................................. 95

When an incident occurs

.......................................................................................................................... 96

Lodging and assessing your claim

.......................................................................................................... 97

Settling your claim

................................................................................................................................... 98

Types of excesses

................................................................................................................................... 100

Paying your excess

........................................................................................................................... 100

Types of excesses that may apply

................................................................................................... 100

Reimbursing your excess

.................................................................................................................. 101

Claims that are less than your excess

............................................................................................... 101

Claims that we decline or you withdraw

........................................................................................... 101

Other claim considerations

.................................................................................................................... 102

Reductions we may apply

.................................................................................................................102

Salvage value

.....................................................................................................................................102

Repairing or replacing for uniform appearance

...............................................................................102

Pairs, sets and collections

.................................................................................................................105

Increase to your sum insured

........................................................................................................... 105

If you’re registered or required to be registered for GST

................................................................ 105

7. Other information ............................................................................................................................ 106

Dispute resolution process .....................................................................................................................107

Let us know about your complaint

..................................................................................................... 107

Reviewing your complaint

.................................................................................................................. 107

Refer to external dispute resolution

.................................................................................................. 107

Premium & discount guide

......................................................................................................................108

How we calculate your premium

...................................................................................................... 108

What discounts can be applied to your premium

............................................................................ 110

Personal information

................................................................................................................................ 111

Our Privacy Statement

....................................................................................................................... 111

General Insurance Code of Practice

........................................................................................................ 111

Financial Claims Scheme

......................................................................................................................... 111

Words with special meanings

..................................................................................................................112

How your policy works

This section explains who is involved in this contract of insurance, when the policy

starts, and what happens if you change your mind.

We also explain the important documents that make up your policy.

Your Policy Your Cover Not Covered Your Responsibilities Claiming Other informationSmart Home Program

Contract between you and us

Your policy is a legal contract between you and us. We agree to give you the insurance set out in your policy

for the premium you pay us.

More than one policyholder

If more than one person is named as the policyholder on your Certificate of Insurance, then each person is

jointly responsible for:

• the completeness and accuracy of information in any application forms, statements, claims or

documents that are provided by any one of them to us,

• complying with the conditions of your policy, and

• the acts and omissions of all policyholders.

If more than one person is named as the policyholder on your Certificate of Insurance, then any one

policyholder will be taken to be authorised by all policyholders to transact on the policy (including to

change or cancel your policy, or make a claim under the policy).

When your policy starts

When you pay the annual premium or first monthly instalment, then your policy starts on the time and date

shown on your Certificate of Insurance.

If you renew your current policy, then your policy starts at midnight on your renewal date.

Cooling off period

When you take out a new policy or renew a current policy with us, we give you a cooling off period of 21 days.

The cooling off period starts from:

• the date and time we issue a new policy to you, or

• midnight on your renewal date.

If you want to cancel your policy during the cooling off period, you must tell us you want to do that. If you

cancel your policy during the cooling off period, we refund your premium in full (as long as you haven’t made

a claim).

Household Insurance Policy

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Your Policy Your Cover Not Covered Your Responsibilities Claiming Other informationSmart Home Program

Documents that make up your policy

Your policy includes this Product Disclosure Statement (PDS), your Certificate of Insurance and any

Supplementary Product Disclosure Statements. These documents show the conditions that apply to your

policy. Please read the documents carefully and keep them in a safe place.

1. Product Disclosure Statement (PDS)

This PDS sets out the conditions that apply to your policy including what we do and don’t cover, the

exclusions that apply under your policy, and what we pay when you make a claim.

We give you a PDS with your Certificate of Insurance when you take out a new policy with us. You can

download a copy of our PDS from aldiinsurance.com.au/documents.

2. Certificate of Insurance

Your Certificate of Insurance shows the type of cover that applies to your policy and also shows any specific

details that apply to your policy.

For example, your policy number, home address, construction type, your period of insurance, the premium

for your policy, and any excesses that apply to your policy.

We give you a Certificate of Insurance when you take out a new policy, renew a current policy, or make a

change to your policy.

When you receive your Certificate of Insurance, you should check the details to make sure they are correct.

If the details are incorrect, please contact us.

3. Supplementary Product Disclosure Statement

If we need to make a change to the PDS conditions, we may issue a Supplementary Product Disclosure

Statement which sets out the change.

If we issue any Supplementary Product Disclosure Statements, we will give you a copy.

Sample documents

1. Product Disclosure

Statement (PDS)

2. Certificate of

Insurance

3. Supplementary Product

Disclosure Statement

Product Disclosure Statement

(PDS)

Household Insurance Policy

Preparation Date (TBC)

Household Certificate of

Insurance

Everything you need to know about your

ALDI Insurance policy

Supplementary Product Disclosure Statement

Page 1 of 5

Household Certificate of Insurance

ALDI Stores (A Limited Partnership) ABN 90 196 565 019 AR [AR Number]

[email protected]

aldiinsurance.com.au

1300 407 021

Supplementary Product Disclosure Statement

This Supplementary Product Disclosure Statement (SPDS) is issued by RACQ Insurance Limited

ABN 50 009 704 152 AFS Licence Number 233082 on 29 June 2020 incorporates and replaces the

information contained in the SPDS RHHB9.0719 dated 1 July 2019 and the SPDS RHHB9.1019 dated

29 October 2019.

This SPDS must be read in conjunction with the Household Insurance Policy Product Disclosure

Statement (PDS) RHHB2 03/17 dated 1 March 2017. These documents, together with your Certificate of

Insurance, form the basis of your insurance cover.

This SPDS makes the following important changes to the PDS:

• Introduction of The Australian Financial Complaints Authority (AFCA) in relation to disputes;

• Changes to the cover provided in relation to a storm event;

• Changes to the terms and conditions applicable to landlords;

• The removal of the optional benefit ‘Mortgagee’s interest in a home unit’; and

• Adding a general exclusion in relation to the transmission of diseases.

Date issued 22 May 2020

Household Insurance Policy

Page 14

Smart Home Program

This section provides an overview of the Smart Home Program.

Conditions apply to the Smart Home Program.

Your Certificate of Insurance will identify whether the Smart Home Program applies

to your policy.

Smart Home ProgramYour Policy Your Cover Not Covered Your Responsibilities Claiming Other information

The Smart Home Program

The Smart Home Program provides eligible policyholders the option to receive a smart home sensor

kit that can detect and alert you to common household risks when correctly installed, activated and

maintained in an operational state. If the Smart Home Program applies to your policy, you will be entitled to

a premium discount, subject to the terms of the Smart Home Program set out in this section.

Adding the Smart Home Program to your policy

If you agree to add the Smart Home Program to your policy, this will be set out in the Certificate of

Insurance.

If you did not elect to participate in the Smart Home Program before your policy started, you will not be able

to opt in to the Smart Home Program during the period of insurance. You may be entitled to add the Smart

Home Program to your policy at renewal.

Installing and activating the smart home sensor kit

If the Smart Home Program applies to your policy, a smart home sensor kit will be provided to you at no

additional cost. We will not use data from the smart home sensor kit in the claims process.

The smart home sensor kit will be delivered to the insured address. To be eligible for the Smart Home

Program discount described on page 16, you must install and activate the smart home sensor kit within

28 days of when you receive the smart home sensors, and keep the smart home sensor kit active for the

period of insurance.

Honey Insurance will notify you by email or SMS if sensors in the smart home sensor kit are detected to be

offline. If you identify that the smart home sensor kit is defective you must notify Honey Insurance within 7

business days on the contact details set out in this PDS.

Eligibility

If you are eligible, you will be presented with the option to participate in the Smart Home

Program before the start of your policy.

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Smart Home ProgramYour Policy Your Cover Not Covered Your Responsibilities Claiming Other information

Premium discounts and repayments

A Smart Home Program discount will be applied to your premium if you install and keep the smart home

sensor kit operational in accordance with the terms of the Smart Home Program set out in this section.

Your Certificate of Insurance will state that the Smart Home Program discount applies to your policy.

You will only be entitled to the full Smart Home Program discount if the smart home sensor kit has been

installed and activated in accordance with the requirements of this section.

When are you required to install the smart home sensor kit?

You must install and activate your smart home sensor kit within 28 days of when you receive the smart

home sensors.

If you don’t install the smart home sensor kit

If we detect that you have not activated the smart home sensor kit within 28 days of when you receive the

smart home sensors, or if the smart home sensor kit is detected to be offline at any time during the period

of insurance, we will try to contact you to confirm whether you intend to install (or re-install) and activate

the smart home sensor kit.

If we are unable to contact you, or you tell us you do not want the smart home sensor kit, we can end the

application of the Smart Home Program discount so that it no longer applies. If this occurs, you will not

be eligible for the Smart Home Program discount for the remainder of the period of insurance and your

premium will be adjusted accordingly.

If your Smart Home Program discount ends

If you pay your premium by the month and your Smart Home Program discount ends, we will adjust your

monthly premium payment to reflect the removal of the discount. This change will be applied to your

monthly direct debits from the start of the month following the end of the Smart Home Program discount.

If you pay your premium annually, then you must repay the Smart Home Program discount to us. You agree

to do this by paying the additional premium that applies to your policy. We will calculate this on a pro rata

basis from the start of the month following the end of the Smart Home Program discount for the remainder

of the period of insurance.

At no point will you need to repay any discount that applies for any part of the period of insurance before

the Smart Home Program discount ends.

You will not lose your eligibility for the discount if the smart home sensor kit is not operational because it is

defective and you notified Honey Insurance within 7 days after identifying the defect.

Household Insurance Policy

Page 17

What your cover includes

This section explains what we consider to be your home and contents, and what you

are covered for.

The type of cover you have will depend on your home and your contents, and the type

of cover you have selected.

Specific exclusions apply to certain parts of your cover. See the section that applies to

the type of cover you have selected for more information.

The type of cover you have is shown on your Certificate of Insurance.

Your CoverYour Policy Not Covered Your Responsibilities Claiming Other informationSmart Home Program

Types of cover you may choose

This PDS is made up of 2 different types of cover. The type of cover you have will depend on your home, or

your contents, and the type of cover that you have selected. The type of cover you have is shown on your

Certificate of Insurance.

The types of cover within the PDS are:

• Home Insurance

• Contents Insurance

Summary of cover under your policy

The table below summarises the cover we give you under the type of cover you have selected. For full details

about your cover, read the sections that apply to your policy within this document.

Summary of cover under your policy

Home

Contents

Loss or damage caused by certain events at the insured

address during the period of insurance.

Insured events

Events you are covered for.

Included benefits

Benefits we include as part of your cover. The number of

benefits available to you will depend on the occupancy

of your home, and the cover you have chosen.

Up to 14 benefits

Up to 20 benefits

Optional benefits

Benefits you can add to increase your cover.

The options available to you will depend on the

occupancy of your home, and the cover you have

chosen. You need to pay more for these benefits.

Up to 2 benefits

Up to 6 benefits

Legal liability

Your legal liability to pay compensation to someone for

loss or damage to their property or for death or bodily

injury which results from certain incidents during the

period of insurance which you are liable for.

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Your CoverYour Policy Not Covered Your Responsibilities Claiming Other informationSmart Home Program

What is your home

Your home is made up of the building itself at the insured address shown on your Certificate of Insurance,

items that are fitted or fixed to that building as well as certain items that are within the boundary of your

property.

Examples of items that make up your home are shown in the graphic below and are shaded as blue. This is

explained in greater detail in the following section ‘Your home’ - see pages 21-23.

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Your CoverYour Policy Not Covered Your Responsibilities Claiming Other informationSmart Home Program

Your home

We cover your home at the insured address shown on your Certificate of Insurance. We also cover other

structures at that address. This section outlines what we cover and don’t cover as your home under your

policy.

Building types

You are covered for:

• The building you own and live in which is:

– A detached house; or

– A flat or home unit (including a duplex or semi-detached/attached home) which is your

main residence and is not part of a strata title.

• A transportable home that is fixed to foundations set into the ground and connected to all

services on the site.

You are not covered for:

• A hotel, motel, boarding house or barracks.

• Temporary homes or structures, caravans and mobile homes.

• A home unit which is part of a strata title.

• Any property you own which you do not live in and which is occupied by other people,

including tenants under a rental agreement with you.

Other structures

You are covered for:

• Other buildings that you use for domestic purposes which include garages, carports, sheds,

and pergolas.

You are not covered for:

• Temporary/unfixed swimming pools or spas (but we do cover temporary/unfixed swimming

pools or spas under Contents Insurance).

• Boat jetties, pontoons or wharves (unless shown on your Certificate of Insurance as being

insured as part of your home).

• Glasshouses or greenhouses (whether they are made mainly of glass or not).

• Retaining walls.

• Fences, sheds, stables or other structures you use for agricultural or other business

purposes.

Household Insurance Policy

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Your CoverYour Policy Not Covered Your Responsibilities Claiming Other informationSmart Home Program

Building under construction

You are covered for:

• Homes under renovation where there are changes to external walls, roof or flooring. We will

only cover you for 7 of the insured events - see page 29.

You are not covered for:

• Homes that are being built or rebuilt (but we do cover your home for some insured events

during renovations – see page 29).

Outdoor items

You are covered for:

• Fixed barbecues, clothes hoists, external blinds and awnings, shade sails, aerials and masts.

• Outdoor water and sullage pumps attached to service pipes or drains.

• Fixed swimming pools, spas or saunas, and their pumps, motors and filters.

• Fixed outdoor water tanks, solar appliances and solar panels.

• Sealed driveways, garden borders, bridges, paths, paving and playing surfaces, up to 500m

long in total.

• Fences, walls, and gates.

• Built-in furniture.

• Gas, water, electricity or other services that you own or are legally liable to repair or replace.

You are not covered for:

• Lawns, grass, trees, shrubs, plants and hedges (but we do cover trees, shrubs, plants

and hedges under the included benefit – replacing trees, shrubs, plants and hedges).

See page 59.

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Indoor items

You are covered for:

• Fixed coverings on walls, ceilings, and floors (but not carpets – we cover carpets as part of

your contents).

• Equipment or appliances permanently fixed to the gas, plumbing or electrical systems

including fixed or built-in air conditioning units, ovens, stoves, range hoods, dishwashers,

and permanently fitted/fixed fish tanks.

• Ceiling fans and ceiling exhaust fans.

You are not covered for:

• Carpets (we cover carpets under Contents Insurance).

Vehicles and accessories

You are not covered for:

• A campervan, bus, semi-trailer, rail carriage, tram, watercraft or aircraft.

• A caravan or mobile home.

Home

Items Limit

Dividing fences, walls and gates on a shared boundary 50% of the total cost for up to 2km in total

Sealed driveways, garden borders, bridges, paths,

paving, and playing surfaces

The cost up to 500m long in total

Swimming pool and spa covers and liners that are up to

5 years old and are damaged by a storm

Up to $500

General limits on home items

There are general limits that apply to some home items, as shown in the table below.

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What are your contents

Your contents are items that are not fitted or fixed to your home. These items can be inside or outside your

home at the insured address. Please be aware some conditions apply to contents in the open air.

Examples of items that make up your contents are shown in the graphic below and are shaded as yellow.

This is explained in greater detail in the following section ‘Your contents’ - see page 25.

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Your contents

We cover your contents at your home at the insured address shown on your Certificate of Insurance. This

section outlines what we cover and what we don’t cover as your contents under your policy.

General contents

You are covered for:

• Beds, lounges, tables, chairs, and wardrobes.

• Towels, bed sheets, blankets, and quilts.

• Internal blinds and curtains.

• Fixed and unfixed carpets.

• Unfixed light fittings.

• Furniture and furnishings in a home office.

• Clothing, shoes, bags and wallets.

• CDs, DVDs, Blu-ray discs and, records.

• Washing machines, refrigerators, freezers, dryers, and portable heaters.

• Home entertainment equipment like televisions and DVD players.

• Laptops, computers and tablet PCs.

• Computer game consoles and discs.

• Game software, music or other software that has been purchased or downloaded legally.

• Mobile phones.

• Cameras, video cameras, and their accessories.

• Portable music systems.

• Musical Instruments.

You are not covered for:

• Stock, property or materials used in a business (but we do cover tools of trade and

equipment and furnishings used in a home office). If you have the optional benefit of ‘Small

business contents’ shown on your Certificate of Insurance, we will cover office equipment

and stock that you keep at home.

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Jewellery, watches and other valuables

You are covered for:

• Jewellery, watches, gold and silver artefacts.

You are not covered for:

• Precious metals in the form of bars or bullion and precious or semi-precious uncut or loose

gems.

• Credit, debit or any other type of financial transaction card.

• Tickets, coupons, lottery tickets, and competition entry forms.

• Registered securities.

Sporting and recreational items

You are covered for:

• Firearms that are legally registered and stored.

• Remote-controlled models, drones or toys.

• Sailboards, windsurfers, surfboards, canoes, kayaks, non-motorised surf skis, and water skis.

• Bicycles and scooters, including their accessories.

• Unregistered golf buggies.

Building, garden and tools

You are covered for:

• Household tools and tools of trade.

• Unregistered lawn and garden appliances.

• Temporary/unfixed swimming pools.

You are not covered for:

• Lawns, grass, trees, shrubs, plants, and hedges.

• Construction material for renovating your home.

• Equipment or appliances permanently fixed to gas, plumbing or electrical systems (we cover

fixed items under Home Insurance).

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Mobility items

You are covered for:

• Motorised wheelchairs that are not required by law to be registered.

• Unmotorised wheelchairs.

For home unit owners

You are covered for:

• If you are an owner-occupier of a home unit, then your contents also include fixtures and

fittings that are not required by law to be insured by a body corporate.

For tenants

You are covered for:

• If you are a tenant, then your contents also include:

– landlord’s fixtures and fittings that you’re responsible for under the rental agreement, and

– fixtures and fittings you install with your landlord’s permission.

Pets and livestock

You are not covered for:

• Pets, livestock, fish or birds.

Vehicles, caravan contents & spare parts

You are not covered for:

• Registerable motor vehicles, motorcycles, scooters, trailers and caravans, and their tools,

parts, spare parts and accessories whether fitted or not.

• Trail and offroad motorbikes.

• Aircraft or watercraft, their tools, parts, spare parts and accessories whether fitted or not (but

we do cover sailboards, windsurfers, surfboards, canoes, kayaks, non-motorised surf skis,

and water skis).

• Golf buggies or motorised wheelchairs that are or should be registered.

• Anything that is in a caravan or mobile home.

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General limits on contents items

There are general limits that apply to some contents items as shown in the table below. You can choose to

increase the limit for specific items under the following optional benefits:

• ‘Individual items at home’ for cover only when they are at your home – see page 69.

• ‘Individual or grouped items away from home’ for cover when they are anywhere in Australia and

New Zealand – see page 71.

Contents items

Items Limit

Cameras and their accessories Up to $2,000

Cash, gift cards, cheques, and travellers cheques Up to $300

CDs and DVDs, Blu-ray discs, records, computer and

game consoles, computer and game software, discs

and music

Up to $5,000

Collections, medals or memorabilia Up to $2,000

Hand woven rugs and mats Up to $1,000 for each item

Movie or video cameras and their equipment Up to $2,000

Office equipment Up to $20,000

Stamp collections and collectors unnegotiable currency Up to $2,000

Tools of trade Up to $2,000

Watches, jewellery, and gold or silver artefacts

(but not bullion)

Up to $2,000 per item and $6,000 in total

Works of art, figurines, moulded objects, vases or curios

(except for jewellery, gold or silver artefacts)

Up to $2,000 per item and $12,000 in total

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Additional conditions

There are additional conditions that may apply to your Home Insurance and your Contents Insurance.

These conditions and when they will apply are shown below.

What we cover when you’re renovating your home

If you are renovating your home, cover for any loss or damage to your home (and building materials) or your

contents only applies where the loss or damage is caused by one or more of the insured events below:

• Earthquake

• Explosion

• Fire

• Impact

• Storm (limited to loss or damage caused by very strong winds)

• Lightning

• Riots

Once your home is structurally secure with all external walls, roof and floors in place, this limitation won’t

apply and you will be covered for all insured events.

If your home will be unoccupied for more than 60 days

Your home is unoccupied if no one has been living in it for more than 60 consecutive days. Your home is

also unoccupied if someone stays there on average for less than one night a week during the 60 day period.

If your home is unoccupied, the Unoccupied Home excess (see page 101) will apply.

Contents in open air

Your contents are in the open air if they are anywhere at the insured address that is not fully lockable and

enclosed by weatherproof walls, flooring, and roof. For example, on your uncovered balcony or deck at

your home.

If loss or damage happens to your contents when they are in the open air, then:

• under the insured event ‘Impact’, we don’t cover them at all,

• under the insured event ‘Theft’, we only pay up to 5% of your contents sum insured,

• under the Optional benefit ‘Advanced cover’, we only pay up to 5% of your contents sum insured.

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Insured events

We cover loss or damage to your home or your contents that is caused by certain events. These events are

set out in table ‘Summary of cover – insured events’ on page 31.

For us to cover you for loss or damage, the insured event must happen:

• at the insured address, and

• during the period of insurance.

The general exclusions shown on pages 79-84 apply to all insured events.

Making a claim – new for old contents

If you make a claim and it is settled by replacing your damaged or lost contents, then you will be given

new items to replace your old items – no matter how old your items are. However, the as new value of the

following contents items will be reduced for age, wear and tear:

• floor carpets that are over 10 years old,

• clothing.

Your sum insured

Your sum insured is the amount you choose to cover your home or your contents up to. It’s important for

you to choose a sum insured amount that is enough to cover the cost to rebuild your home and replace

your contents items if they are totally destroyed by an insured event – for example, a fire.

When you set your sum insured for your home you should look at:

• the cost to rebuild your home based on materials and labour, not just your home’s market value, and

• any additional costs to rebuild your home to comply with current building laws – this may increase the

total building costs.

When you set your sum insured for your contents you should look at:

• the costs to replace your items at today’s prices, and

• all your contents within each room of your house, for example clothing, linen, and furniture.

When we send you an offer to renew your policy, we will increase your sum insured by the uplift rate, which

helps to protect your sum insured against the effects of increasing costs. Even though we offer you that

increase, you don’t have to accept it.

Monitoring your sum insured

You can ask us to change your sum insured

at any time. It’s your responsibility to

regularly review your sum insured to make

sure it provides the right amount of cover

for your home and your contents.

Help to calculate your sum insured

If you need help to calculate

your sum insured, you can

use the calculator at

aldiinsurance.com.au

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Summary of cover – insured events

The table below provides a brief summary of the insured events that we give you cover for. For full details

about your cover and the exclusions and limits that apply, see the relevant pages shown in the last column.

Insured events

Limit

Home

Contents

Page

Animal damage

Up to the sum

insured. General

limits apply for

some home and

contents items

covered.

Earthquake 32

Explosion 33

Fire 33

Flood 34

Impact 35

Leaks 36

Lightning 37

Riots 37

Storm 38

Storm surge 39

Theft 40

Tsunami 41

Vandalism 41

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Animal damage

You are covered for:

Loss or damage to your home or your contents caused by an animal. For example, we cover

you if a gecko causes your air conditioning unit to malfunction.

Limit:

Up to the sum insured for your home or your contents shown on your Certificate of Insurance.

The general limits for your home and your contents shown on pages 23 and 28 respectively.

You are not covered for:

Loss or damage caused by:

• your pets or other animals that you or a person who permanently lives at the home, keep at

your home,

• pests or parasites,

• birds (but we do cover some bird damage under the included benefit ‘Broken glass – home’

see page 46).

Earthquake

You are covered for:

Loss or damage to your home or your contents caused by an earthquake. An earthquake

excess applies on top of your basic excess – see page 100.

Limit:

Up to the sum insured for your home or your contents shown on your Certificate of Insurance.

The general limits for your home and your contents shown on pages 23 and 28 respectively.

Included for:

Home Contents

Included for:

Home Contents

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Explosion

You are covered for:

If an item, device or substance explodes and causes loss or damage to your home or your contents.

Limit:

Up to the sum insured for your home or your contents shown on your Certificate of Insurance.

The general limits for your home and your contents shown on pages 23 and 28 respectively.

You are not covered for:

Loss or damage to an item or device that explodes.

Fire

You are covered for:

Loss or damage to your home or your contents caused by a fire, bushfire, or grassfire.

Limit:

Up to the sum insured for your home or your contents shown on your Certificate of Insurance.

The general limits for your home and your contents shown on pages 23 and 28 respectively.

You are not covered for:

Loss or damage caused by smoke or heat (e.g. melting or scorching) when your home or your

contents did not catch fire (but we do cover you if the loss or damage is caused by a fire that is

within 100 metres of your home).

Loss or damage caused by a bushfire that happens during the first 72 hours from when we first

cover your home or your contents (but we do cover you if you take out your policy when you sign

a contract to buy your home or we replace another insurance policy).

Included for:

Home Contents

Included for:

Home Contents

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Flood

You are covered for:

Loss or damage to your home or your contents caused by flood or water runoff.

Limit:

Up to the sum insured for your home or your contents shown on your Certificate of Insurance.

The general limits for your home and your contents shown on pages 23 and 28 respectively.

You are not covered for:

Loss or damage caused by:

• water being absorbed through floors or external or internal walls of your home (including

rising damp) and any resulting loss or damage to your contents, including carpets,

• hydrostatic pressure building up below or behind any part of your home including a

swimming pool, spa, or tank,

• a power surge (but we may cover you if another insured event at your home causes the power surge).

Loss or damage caused by erosion, landslide, subsidence, vibration, earth shrinkage or

expansion or any other earth movement no matter how it is caused.

But we do cover damage caused by a landslide or subsidence that:

• occurs within 72 hours of the first loss or damage to your home or your contents caused by

the flood or water runoff, and

• is solely caused by the flood or water runoff (that is, not caused by or contributed to by

erosion over time, structural or design fault, or any other factor).

Loss or damage to:

• lawns or grass,

• swimming pools and spas, and their covers and liners,

• the water in swimming pools and spas,

• shade or sail cloth and fabric awnings.

Loss or damage caused by flood or water runoff that happens during the first 72 hours from when we

first cover your home or your contents (but we do cover you if you take out your policy when you sign a

contract to buy your home or we replace another insurance policy that covers flood or water runoff).

Water runoff from an item or device we cover under the insured event ‘Leaks’.

Included for:

Home Contents

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Impact

You are covered for:

Loss or damage to your home or your contents caused by impact of these items:

• a motor vehicle or watercraft,

• a tree or tree branch,

• an aircraft, space debris, or debris from a rocket or satellite,

• a satellite dish, solar hot water tank, or aerial.

The costs to remove and dispose of a tree or branch that causes the impact.

Limit:

Up to the sum insured for your home or your contents shown on your Certificate of Insurance.

The general limits for your home and your contents shown on pages 23 and 28 respectively.

You are not covered for:

Loss or damage caused by tree lopping or felling by:

• you or anyone who permanently lives with you,

• any person who has your consent or the consent of a person who permanently lives with you.

Loss or damage to underground services caused by a motor vehicle or watercraft.

The cost to remove the tree stump of a tree that causes the impact.

Included for:

Home Contents

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Leaks

You are covered for:

Loss or damage to your home or your contents caused by liquids that are leaking, bursting,

discharging, or overflowing from these items or devices:

• dish and clothes washing machines,

• water catchment trays in refrigerators, freezers, and evaporative air conditioners,

• waterbeds,

• pipes, gutters and drains which are fixed or connected to your home,

• fixed domestic items which include water tanks, lavatory cisterns and pans, baths, basins,

and sinks,

• water mains.

We may also cover some other costs under the included benefit ‘Investigating leaks’ – see page 56.

Limit:

Up to the sum insured for your home or your contents shown on your Certificate of Insurance.

The general limits for your home and your contents shown on pages 23 and 28 respectively.

You are not covered for:

Loss or damage caused by leaks:

• from shower recesses or cubicles,

• that you knew about but did not fix before they caused loss or damage to your

home or your contents,

• from fish tanks.

Loss or damage caused by gradual and ongoing leaks. But we do cover you if you can show:

• for your home, that the loss or damage started after you took out Home Insurance with us,

• for your contents, that the loss or damage started after you took out Contents Insurance with us,

• you did not know or could not have reasonably been expected to know about the leak before

it caused loss or damage to your home or your contents.

Loss or damage to the item or device which leaked.

The cost to replace the escaped liquid.

Included for:

Home Contents

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Lightning

You are covered for:

Loss or damage to your home or your contents caused by a lightning strike.

Limit:

Up to the sum insured for your home or your contents shown on your Certificate of Insurance.

The general limits for your home and your contents shown on pages 23 and 28 respectively.

You are not covered for:

Loss or damage if there is no evidence that lightning was the cause of the loss or damage.

For example, power surges or fluctuations caused by an electricity provider or impact to

power lines.

Riots

You are covered for:

Loss or damage to your home or your contents caused by a riot and the action that legal

authorities take to control a riot.

Limit:

Up to the sum insured for your home or your contents shown on your Certificate of Insurance.

The general limits for your home and your contents shown on pages 23 and 28 respectively.

Included for:

Home Contents

Included for:

Home Contents

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Storm

You are covered for:

Loss or damage to your home or your contents caused by a storm. For example, a cyclone.

Limit:

Up to the sum insured for your home or your contents shown on your Certificate of Insurance.

The general limits for your home and your contents shown on pages 23 and 28 respectively.

You are not covered for:

Loss or damage caused by:

• a power surge (but we may cover you if another insured event at your home causes the

power surge),

• rain, hail or snow after it reaches the ground (but we may cover that under the insured

event ‘Flood’ as flood or water runoff).

Loss or damage caused by a storm that happens during the first 72 hours from when we first

cover your home or your contents (but we do cover you if you take out your policy when you sign

a contract to buy your home or we replace another insurance policy).

Loss or damage to:

• lawns or grass,

• swimming pool and spa covers and liners that are more than 5 years old,

• free standing walls,

• paintwork or coatings if that is the only building damage caused by the storm.

Included for:

Home Contents

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Storm surge

You are covered for:

Loss or damage to your home or your contents caused by a storm surge.

Limit:

Up to the sum insured for your home or your contents shown on your Certificate of Insurance.

The general limits for your home and your contents shown on pages 23 and 28 respectively.

You are not covered for:

Loss or damage caused by:

• water being absorbed through floors or external or internal walls of your home (including

rising damp) and any resulting loss or damage to contents, including carpets,

• hydrostatic pressure building up below or behind any part of your home including

a swimming pool, spa or tank,

• a power surge (but we may cover you if another insured event at your home causes the

power surge).

Loss or damage to:

• lawns or grass,

• swimming pools and spas and their covers and liners,

• the water in swimming pools and spas,

• shade and sail cloth or fabric awnings.

Loss or damage caused by a storm surge that happens during the first 72 hours from when we

first cover your home or your contents (but we do cover you if you take out your policy when you

sign a contract to buy your home or we replace another insurance policy).

Included for:

Home Contents

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Theft

You are covered for:

Loss or damage to your home or your contents caused by theft or attempted theft by

someone who enters your home without your consent.

Limit:

Up to the sum insured for your home or your contents shown on your Certificate of Insurance.

The general limits for your home and your contents shown on pages 23 and 28 respectively.

You are not covered for:

Loss or damage caused by someone who enters your home with the express or implied

consent of:

• you or anyone who permanently lives with you,

• a person you told could invite people to your home.

Loss or damage to:

• cash, gift cards, cheques, and travellers’ cheques if a thief enters your home through an open

or unlocked door, window or skylight,

• contents in a boarding house, dormitory, nurse’s quarters, barracks or similar buildings if a

thief enters through an open or unlocked door, window or skylight,

• contents that are in common areas.

Included for:

Home Contents

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Tsunami

You are covered for:

Loss or damage to your home or your contents caused by a tsunami.

Limit:

Up to the sum insured for your home or your contents shown on your Certificate of Insurance.

The general limits for your home and your contents shown on pages 23 and 28 respectively.

Vandalism

You are covered for:

Loss or damage to your home or your contents by someone who intentionally or maliciously

damages them.

Limit:

Up to the sum insured for your home or your contents shown on your Certificate of Insurance.

The general limits for your home and your contents shown on pages 23 and 28 respectively.

You are not covered for:

Loss or damage caused by someone who enters your home with the express or implied consent of:

• you or anyone who permanently lives with you,

• a person you told could invite people to your home.

Loss or damage to:

• cash, gift cards, cheques, and travellers cheques if a vandal enters your home through an

open or unlocked door, window or skylight,

• contents in a boarding house, dormitory, nurse’s quarters, barracks or similar buildings if a

vandal enters through an open or unlocked door, window or skylight,

• contents that are in common areas.

Included for:

Home Contents

Included for:

Home Contents

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Included benefits

We provide up to 26 included benefits as part of your cover for your home and your contents. You don’t

need to pay more for these benefits – we include them as part of your standard cover.

The included benefits we provide depend on the type of cover you have chosen.

For us to cover you for loss or damage under these benefits, the event must happen during the period

of insurance.

Making a claim for an included benefit

Unless we state otherwise in the benefit, you can only claim for included benefits if we accept your claim

for an insured event for your home or your contents. For example, if you make a claim under your home

cover for fire, we will also pay up to 10% of your home sum insured for temporary accommodation if your

home is deemed to be unfit to live in under the included benefit ‘Temporary accommodation’.

An included benefit is paid as part of your home or your contents sum insured unless otherwise stated.

The general exclusions shown on pages 79-84 apply to all included benefits.

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Summary of cover – benefits

The table below provides a brief summary of the included benefits that we give you cover for. The limit for

each benefit is included in the sum insured unless stated otherwise. For full details about your cover and

the exclusions and limits that apply, see the relevant pages shown in the last column.

Included benefits

Limit

Home

Contents

Page

Broken glass Up to the sum insured 45

Clean up costs Up to 10% of the sum insured 47

Contents in a safe deposit box Up to 10% of the sum insured 47

Contents in storage Up to the sum insured 48

Contents in transit Up to the sum insured 49

Counselling services Up to $1,500 50

Credit card misuse Up to $1,500 51

Demolition and removal of

debris

Up to 20% of the sum insured 52

Design Up to 10% of the sum insured 52

Emergency services damage Up to $1,000 53

Extra living expenses Up to 10% of the sum insured 53

Food spoilage Up to $1,000 54

Funeral costs Up to $5,000 54

Gifts Up to $1,000 55

Home modifications after a

serious injury

Up to $25,000 55

Investigating leaks Up to 10% of the sum insured 56

Lifetime guarantee on repairs Up to the sum insured 56

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Included benefits

Limit

Home

Contents

Page

Locks Up to $1,000 57

Redundancy premium waiver Up to 9 months 58

Replacing documents Up to $1,000 59

Replacing trees, shrubs,

plants & hedges

Up to $1,000 59

Security firm response Up to $750 60

Storage costs after an event Up to 10% of the sum insured 60

Temporary accommodation Up to 10% of the sum insured 61

Temporary removal of

contents

Up to 20% of the sum insured 62

Visitor’s contents Up to $500 63

Summary of cover – benefits (continued)

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Broken glass - Contents

You are covered for:

Accidental breakage of glass that is part of an item of furniture at your home.

The items we pay for include broken glass in a coffee table, display unit or wall hanging mirror

or picture frame.

You can claim for this benefit even when an insured event has not occurred.

Limit:

Up to your contents sum insured shown on your Certificate of Insurance.

The general limits for your contents shown on page 28.

You are not covered for:

Loss or damage if the break does not extend through the entire thickness of the item.

Loss or damage to glass in these items:

• a conservatory,

• mirrors normally carried by hand,

• fish tanks,

• picture frames that are not normally hung on walls, radios, clocks, vases, ornaments or lamps

(but we do cover those items if you have the optional benefit ‘Advanced cover’ for your

contents – see page 65).

Loss or damage to:

• items made from other materials including porcelain, marble, granite, fibreglass, polymarble

or ceramics,

• the screen of a television or a visual display unit (but we do cover those items if you have the

optional benefit ‘Advanced cover’ for your contents – see page 65).

Included for:

Contents

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Broken glass - Home

You are covered for:

Accidental breakage of these items if they are part of your home:

• fixed glass,

• a skylight,

• a sink, basin, shower base, bath or toilet that is made from porcelain, marble, granite,

• fibreglass or polymarble,

• glass or ceramics in a cook top.

Breakage to glass in your windows or doors caused by birds.

You can claim for this benefit even when an insured event has not occurred.

Limit:

Up to your home sum insured shown on your Certificate of Insurance.

You are not covered for:

The break if it does not extend through the entire thickness of the item.

Loss or damage to:

• tiles or tiled furniture,

• a conservatory,

• fish tanks,

• solar panels.

Included for:

Home

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Clean up costs

You are covered for:

The costs to clean up any mess left by a thief or vandal or any damage and mess made by the

police when they investigated the incident (e.g. police forensic tests).

Limit:

Up to 10% of your home sum insured or your contents sum insured shown on your Certificate

of Insurance.

This benefit is paid on top of your home sum insured, or your contents sum insured or both sums

insured depending on which part of your policy you claim under.

Contents in a safe deposit box

You are covered for:

Loss or damage to your contents caused by an insured event while they are in a safe deposit

box at a financial institution.

Limit:

Up to 10% of your contents sum insured shown on your Certificate of Insurance.

The general limits for your contents shown on page 28.

You are not covered for:

Loss or damage to cash, gift cards, cheques, and travellers cheques.

Included for:

Home Contents

Included for:

Contents

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Contents in storage

You are covered for:

Loss or damage to your contents caused by an insured event while they are stored away from

your home for up to 60 consecutive days as long as:

• you tell us you are storing your contents away from your home, and

• we agree to cover them.

Limit:

Up to your contents sum insured shown on your Certificate of Insurance.

The general limits for your contents shown on page 28.

You are not covered for:

Loss or damage to:

• cash, gift cards, cheques, and travellers cheques,

• jewellery and watches,

• gems and precious metals in any form.

Included for:

Contents

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Contents in transit

You are covered for:

Loss or damage to your contents for 14 days from when you start to move to your new home if:

• you tell us that you are moving to a new permanent address in Australia,

• an insured event causes loss or damage to your contents during the period of insurance at

either your old address or your new address,

• loss or damage is caused to your contents during the period of insurance by a fire, flood or

water runoff or a road accident while a vehicle is carrying them to your new home.

Limit:

Up to your contents sum insured shown on your Certificate of Insurance.

The general limits for your contents shown on page 28.

You are not covered for:

Loss or damage caused to your contents when they are loaded onto or unloaded from the

vehicle that is carrying them.

Loss or damage to cash, gift cards, cheques, and travellers cheques.

Included for:

Contents

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Counselling services

You are covered for:

The cost of any counselling sessions you receive from a registered practitioner after an insured

event if:

• we paid your claim for more than 10% of your home sum insured or more than 30% of your

contents sum insured,

• you begin the counselling sessions within 6 months from when the insured event happened,

and

• you give us receipts for the counselling sessions.

Limit:

Up to 6 sessions, $1,500 in total.

We pay this benefit on top of your home sum insured, or your contents sum insured or both

sums insured depending on which part of your policy you claim under.

Included for:

Home Contents

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Credit card misuse

You are covered for:

The costs that you are liable for if your credit card or other financial transaction card is lost or

stolen if:

• your card is lost or stolen anywhere in Australia, and

• someone uses your card without your consent to withdraw money from your account or

buy items.

You can claim for this benefit even when an insured event has not occurred.

Limit:

Up to $1,500 in total for each lost or stolen card.

You are not covered for:

A person misusing your card because they found or had access to your Personal Identification

Number (PIN) or other details.

Any loss you suffered if you did not notify the financial institution or credit provider within

24 hours after you found out that your card was lost or stolen.

Any loss if the financial institution or credit provider covers your loss.

Any loss if you break the terms and conditions that apply to the card.

Included for:

Contents

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Demolition and removal of debris

You are covered for:

Demolishing your home and removing any debris that is caused by an insured event, and

associated demolition work.

Limit:

Up to 20% of your home or your contents sum insured shown on your Certificate of Insurance.

We pay this benefit on top of your home sum insured, or your contents sum insured or both

sums insured depending on which part of your policy you claim under.

Design

You are covered for:

Redesign work that needs to be completed to repair or rebuild your home after an insured event:

• survey work,

• design work, and

• related legal work.

Limit:

Up to 10% of your home sum insured shown on your Certificate of Insurance.

We pay this benefit on top of your home sum insured.

Included for:

Home

Included for:

Home Contents

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Emergency services damage

You are covered for:

The costs to repair any damage caused by emergency services when they enter your home,

if we have agreed to pay your claim for an insured event.

Limit:

Up to $1,000.

Extra living expenses

You are covered for:

The costs for extra living expenses while the home that your contents are kept in is being

rebuilt or repaired after an insured event, for example:

• connection fees for electricity, gas, telephone services,

• temporary fencing for pets/animals.

Limit:

Up to 10% of your contents sum insured shown on your Certificate of Insurance.

We pay this benefit on top of your contents sum insured.

You are not covered for:

Rent or other direct accommodation costs to live in your temporary home (but if you have

Home Insurance, then we may cover those costs under the included benefit ‘Temporary

accommodation’ – see page 61).

Included for:

Contents

Included for:

Home

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Food spoilage

You are covered for:

The costs to replace spoiled frozen or refrigerated food, goods, and medicines at your home if

the loss or damage is caused by:

• an insured event,

• refrigerant fumes that suddenly escape,

• your refrigerator or freezer breaking down,

• the public electricity supply failing at your home.

You can claim for this benefit even when an insured event has not occurred.

Limit:

Up to $1,000 for each claim.

Funeral costs

You are covered for:

Funeral costs you incur if:

• we agree to pay your claim for an insured event which happened at the insured address, and

• the insured event caused you or a member of your family to die within 90 days.

Limit:

Up to $5,000 for each claim.

No excess

You don’t need to pay an excess if you

make a claim for ‘Food spoilage’.

Included for:

Home Contents

Included for:

Contents

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Gifts

You are covered for:

The cost to replace gifts you bought for a special occasion due to loss or damage if we agree to

pay the contents sum insured for your claim for an insured event.

Limit:

Up to $1,000 for each claim.

The general limits for your contents shown on page 28.

We pay this benefit on top of your contents sum insured.

You are not covered for:

Loss or damage to cash, gift cards, cheques, and travellers cheques.

Home modifications after a serious injury

You are covered for:

The additional costs to make required modifications to your home after an insured event if:

• we agree to pay your claim for that insured event, and

• the event caused you to become quadriplegic or paraplegic.

Limit:

Up to $25,000 for each claim.

We pay this benefit on top of your home sum insured.

You are not covered for:

If the injury is suffered by someone who is not permanently living in your home.

Included for:

Contents

Included for:

Home

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Investigating leaks

You are covered for:

The costs to locate where a leak is coming from if that leak has caused loss or damage to

your home.

Limit:

Up to 10% of your home sum insured shown on your Certificate of Insurance.

We pay this benefit on top of your home sum insured.

You are not covered for:

The cost to fix the leak.

Lifetime guarantee on repairs

You are covered for:

The cost to fix any faulty workmanship resulting from repairs if:

• you made a claim with us,

• if the repairs were completed by a repairer authorised by us, and

• you or your family still own your home or your contents.

You are not covered for:

The repairs to your home or your contents fail because of:

• wear, tear, and gradual deterioration,

• movement of your home.

Damage that is caused by your or someone else’s negligence after the repairs were

completed.

Included for:

Home

Included for:

Home Contents

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Locks

You are covered for:

Costs to re-key, recode or replace locks on external doors to your home if your keys are

stolen, as long as you report the theft to the police.

Limit:

Up to $1,000 for each claim.

You are not covered for:

These costs if you are a tenant of the home.

Theft of keys outside of the insured address.

No excess

You don’t need to pay an excess if

you make a claim for ‘Locks’.

Included for:

Home Contents

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Redundancy premium waiver

You are covered for:

Being made genuinely redundant during your period of insurance. We will waive or refund the

remaining premium on your policy from the date you cease employment if:

• you are shown as a policyholder on your Certificate of Insurance when you are made

redundant,

• your policy is for the home in which you are currently residing,

• you have been working in permanent, full-time employment for 12 consecutive months

immediately before you are made redundant, and

• you have remained unemployed for at least 3 months after you cease employment from your

redundancy.

You can claim for this benefit even when an insured event has not occurred.

We retain the right to call for reports from your current or previous employer to confirm that you

were continuously and gainfully employed, and for confirmation of your redundancy details.

Limit:

Up to 9 months premium for your home or for your contents.

You can only make one claim for this included benefit in the period of insurance.

You are not covered for:

A waiver of your premium if you:

• have not paid your premium prior to the date you cease employment,

• accept voluntary redundancy,

• are unemployed because your employment ended due to the expiry of a fixed term contract

or completion of a project,

• are self-employed.

Included for:

Home Contents

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Replacing documents

You are covered for:

The costs to replace, restore or reproduce personal documents that are lost or damaged by an

insured event. Personal documents include:

• marriage certificates,

• passports,

• birth certificates,

• licences,

• qualification certificates.

Limit:

Up to $1,000 for each claim.

Replacing trees, shrubs, plants and hedges

You are covered for:

The costs to replace your trees, shrubs, plants, and hedges that are lost or damaged by an

insured event at the insured address with ones that we consider are reasonably similar.

Limit:

Up to $1,000 for each claim.

You are not covered for:

Loss or damage to lawns and grass.

Included for:

Contents

Included for:

Home

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Security firm response

You are covered for:

The costs towards a security firm’s fee to respond to the monitored alarm signal at your home

if your alarm goes off because of an insured event.

Limit:

Up to $750 for each claim.

Storage costs after an event

You are covered for:

The costs to store your contents if you need to move out of your home because an insured event

makes the home unfit to live in. These costs include:

• removal and storage of your contents until you find another place to live in permanently or

your home is fit to live in (whichever happens first) and,

• return of your contents from storage to your home.

We continue to cover your contents while we are paying for them to be stored for the remaining

balance of your contents sum insured if an insured event causes loss or damage to them.

Limit:

Up to 10% of your contents sum insured shown on your Certificate of Insurance.

We pay this benefit on top of your contents sum insured.

You are not covered for:

Loss or damage to these items while in storage:

• cash, gift cards, cheques, and travellers cheques,

• jewellery and watches,

• gems and precious metals in any form.

Included for:

Contents

Included for:

Contents

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Temporary accommodation

You are covered for:

The costs of temporary accommodation after an insured event happens that makes your

home unfit to live in. These costs include:

• short term accommodation costs (such as a hotel, motel or serviced apartment) for up to 14

days from when the insured event happened,

• ongoing accommodation costs while your home is being rebuilt or repaired for up to

12 months from when the insured event happened until your home is fit to live in.

Limit:

Up to 10% of your home sum insured shown on your Certificate of Insurance.

Accommodation costs up to the market rental value of your home prior to the insured event

happening.

This benefit is paid on top of your home sum insured.

You are not covered for:

Temporary accommodation if you are not living in your home when the insured event happens.

Any costs that you incurred after the completion of the necessary repairs to your home to make

it fit for you to live in.

Included for:

Home

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Temporary removal of contents

You are covered for:

Loss or damage to your contents items caused by an insured event when you are travelling

away from your home, as long as:

• your contents are in a secure and lockable dwelling that you are temporarily staying in

within Australia, and

• you are temporarily staying away from your home no more than 30 consecutive days.

Limit:

Up to 20% of your contents sum insured shown on your Certificate of Insurance.

The general limits for your contents shown on page 28.

You are not covered for:

Loss or damage caused by these insured events while your contents are on you and are not in

a secure and lockable dwelling:

• flood (or water runoff),

• impact,

• storm,

• theft,

• tsunami,

• vandalism.

Loss or damage to cash, gift cards, cheques, and travellers cheques.

Included for:

Contents

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Visitor’s contents

You are covered for:

Loss or damage to your visitor’s contents caused by an insured event while they are visiting

your home.

Limit:

Up to $500 for each claim.

The general limits for your contents shown on page 28.

You are not covered for:

Loss or damage to these items:

• cash, gift cards, cheques, and travellers cheques,

• jewellery and watches,

• laptops, computers, tablet PCs, and their accessories,

• mobile phones.

Included for:

Contents

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Optional benefits

You can choose to add up to 7 optional benefits to your policy for your home and your contents. You will

have to pay an additional premium for any optional benefit that you select. We show any optional benefits

we’ve agreed to cover on your Certificate of Insurance.

For us to cover you for loss or damage under these benefits, the event must happen during the period

of insurance.

The general exclusions shown on pages 79-84 apply to all optional benefits.

Summary of cover – optional benefits

The table below provides a brief summary of the cover we give you. For full details about your cover and

the exclusions and limits that apply, see the relevant pages shown in the last column.

The limits stated in the table apply to claims under the listed optional benefits, and these limits are in

addition to the sum insured.

Optional benefits

Limit

Home

Contents

Page

Advanced cover Up to the sum insured 65

Mobile phones

Up to nominated amount on

your Certificate of Insurance

Motor burnout Up to the sum insured 67

Small business contents Up to $20,000 68

Individual items at home

Up to nominated amount on

your Certificate of Insurance

Items that can be insured

away from home

Up to nominated amount on

your Certificate of Insurance

Individual or grouped items

away from home

Up to nominated amount on

your Certificate of Insurance

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Advanced cover – accidental damage & motor burnout

You are covered for:

Loss or damage caused by accidental damage or motor burnout to your home or your contents,

for the below:

• Under Home Insurance, we cover accidental damage to fully enclosed and lockable parts of

your home. For example, inside your home building or garage.

• Under Contents Insurance, we cover accidental damage to these contents items at your home:

– Furniture, furnishings, household decorative items, works of art.

– Wall hangings and household ornaments.

– Television or visual display unit.

– Kitchen, dining room, lounge room, bedroom and bathroom ware and floor carpets.

– Household and domestic electrical and electronic goods, personal computer equipment

and associated hardware.

• Loss or damage to your electrical items as described under the optional benefit ‘Motor

burnout’, which can be found on page 67 of the insurance policy document.

Limit:

Up to 5% of your contents sum insured for contents in the open air.

The general limits for your home and your contents shown on pages 23 and 28 respectively.

You are not covered for:

Accidental damage to your home or your contents if you rent out your home.

Any specific exclusions that applies to an insured event that causes the accidental damage.

Accidental damage to your mobile phone.

Accidental damage caused by:

• a power surge (but we do cover you if an insured event at your home causes the power surge),

• mechanical, electrical or electronic breakdown or failure of an item (but we do cover you if the

breakdown or failure is covered under the optional benefit ‘Motor burnout’ – see page 67).

Optional for:

Home Contents

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Advanced cover – accidental damage & motor burnout (continued)

You are not covered for:

The following types of accidental damage to your property:

• handheld glass, glassware or china items cracking, chipping or breaking while being used,

• minor dents, minor scratches or minor chips to things like walls, floors and furniture,

• scorching, burning or melting where it is caused by a process that involves heat or fire or a

cigarette, cigar, pipe, tobacco, ash or other substance designed to be burned or heated up,

• accidental damage to swimming pools, outdoor spas and equipment including covers

and liners,

• accidental damage to fish tanks.

Mobile phones

You are covered for:

Accidental loss or damage to your mobile phone anywhere in Australia or New Zealand.

Limit:

The sum insured shown on your Certificate of Insurance for your mobile phone less any excess

that applies.

You are not covered for:

Wear and tear, gradual deterioration or ongoing problems including software related problems.

Accidental loss or damage if the mobile phone has a warranty that covers the same problem.

Any cost for lost data or to restore electronic records.

Included for:

Contents

Optional for:

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Motor burnout

You are covered for:

Loss or damage to your electric motors or sealed units that are up to 10 years old caused by

motor burnout. We cover the costs:

• to re-gas an item if the electric motor is inside a sealed refrigeration or air-conditioning unit,

• to replace a swimming pool water pump if it’s joined to an electric motor and a replacement

pump motor can’t be bought on its own,

• for the relevant tradesperson’s labour, installation, and call out fees.

Under Contents Insurance, we also cover the cost to replace your frozen or refrigerated food,

goods and medicines that spoil because:

• the motor in your refrigerator or freezer burns out or fuses,

• the public electricity supply fails at your home.

Limit:

Up to the sum insured for your home or your contents shown on your Certificate of Insurance.

The general limits for your home and your contents shown on pages 23 and 28 respectively.

You are not covered for:

Loss or damage to an electric motor that:

• is covered by a guarantee or warranty,

• you use in any business.

Costs to remove and refit a submersible pump.

A printed circuit board.

Loss or damage caused to your refrigerator or freezer by spoiled food or other refrigerated or

frozen goods.

The items we don’t cover as your home or your contents shown on pages 21-27.

Optional for:

Home Contents

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Small business contents

You are covered for:

Loss or damage to equipment or stock associated with running your small business caused by

an insured event.

Limit:

Up to $20,000 for each claim.

This benefit is paid on top of your contents sum insured.

You are not covered for:

Liability arising out of any business.

Optional for:

Contents

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Individual items at home

You are covered for:

Loss or damage caused to your valuable contents items by an insured event if you have specified

a value greater than the general contents limits and the items are listed on your Certificate of

Insurance.

See the general limits for contents on page 28.

Limit:

The sum insured you nominate for a individual item shown on your Certificate of Insurance.

You are not covered for:

Loss or damage to contents items that occurred away from the insured address.

Don’t cover the same items twice

If you cover items under the optional benefit ‘Individual and grouped items away from

home’ we cover them inside the home, as well as anywhere in Australia or New Zealand.

You don’t need to cover those same items under the optional benefit ‘Individual items at

home’ to cover them inside your home.

Optional for:

Contents

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Items that can be insured away from home

We cover the below contents items away from your home for loss or damage if you have ‘Individual or

grouped items away from home’ cover shown on your Certificate of Insurance.

You are covered for:

CDs and DVDs • CDs, DVDs, Blu-ray discs, records, computer game consoles and

discs.

• Game software, music or other software that has been purchased or

downloaded legally.

Coats and bags • Coats, leather jackets, and furs.

• Handbags, briefcases, purses, wallets, suitcases, knapsacks, and

other travel bags.

Electronic and

photographic

equipment

• Laptops, computers, and tablet PCs.

• Cameras and video cameras and their accessories.

• Drones.

• Portable music systems.

• Headphones.

• GPSs.

Jewellery and

watches

• Jewellery and watches.

• Gold and silver artefacts.

• Smart watches and personal fitness trackers.

Medical and

mobility items

• Hearing aids, medical aids, dentures, non-motorised wheelchairs,

walking sticks, and crutches.

• Prescription sunglasses and spectacles.

Sporting and

recreational

items

• Bicycles and scooters, including their accessories (except for

personal transportation devices).

• Sporting equipment (except for sports clothes) and saddles.

• Registered firearms.

• Musical instruments.

• Binoculars and telescopes.

Toiletries • Cosmetics, toiletries, hairdryers, and shavers.

Other items • Prams, strollers, and other baby carriers.

• Sewing machines.

• Blankets, travel rugs, and towels.

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Individual or grouped items away from home

Under this optional benefit, we cover your items away from home for loss or damage, up to the sum insured

you nominate, if they are lost or accidentally damaged or an insured event causes loss or damage to them

anywhere in Australia or New Zealand (and while you’re travelling between those places).

You can cover your items away from home in 2 different ways:

• Individual items away from home – You choose any items you want to cover that are shown in

the table on the previous page ‘Items that can be insured away from home’, and you nominate a sum

insured for each item.

• Grouped items away from home – You choose one of the ‘grouped’ items options below to cover a

range of items without specifically listing each individual item.

Cover options for grouped items away from home

Grouped items away from

home options

Maximum amount we

pay for one item

Maximum amount we pay

for all items

Option 1 $500 $2,000

Option 2 $1,000 $4,000

Option 3 $1,500 $6,000

Option 4 $2,000 $8,000

How grouped items away from home works

For example, you choose grouped items away from home option 3. If your suitcase is stolen

while you’re on holidays in Tasmania, then we pay up to $1,500 for any item away from home

that was in your suitcase up to $6,000 in total for all items away from home.

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Items away from home

You are covered for:

Loss or damage to your items away from home which was accidental or caused by an

insured event:

• in Australia or New Zealand, or

• while you are travelling between Australia and New Zealand.

Your items away from home that are:

• individual items that you choose to cover that are shown on your Certificate of Insurance,

• grouped items away from home shown on your Certificate of Insurance.

You can claim for this benefit even when an insured event has not occurred.

Limit:

The sum insured of the specified individual items that you choose to cover as shown on your

Certificate of Insurance.

The sum insured of the grouped items away from home option that is shown on your

Certificate of Insurance.

You are not covered for:

Loss or damage to these items:

• musical instruments, firearms, bicycles and scooters, sporting equipment, drones and fishing

gear while they are being used,

• personal transportation devices,

• unregistered firearms,

• watercraft and their spare parts and accessories,

• glass in camera lenses, watches, clocks or scientific instruments (but we do cover those

items if other parts of the item are damaged in the same accident or insured event).

Optional for:

Contents

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Items away from home (continued)

You are not covered for:

Loss or damage to items or equipment that:

• you use for business purposes (but we do cover laptops, computers and tablet PCs used for

business purposes),

• are being cleaned or repaired,

• someone hires from you,

• you let a person who doesn’t permanently live with you use or keep at their home (but we

do cover those items at that person’s home if loss or damage is caused by fire or theft with

signs of forced entry).

Loss or damage caused:

• by an item breaking down or failing because of a mechanical, electronic or electrical fault,

or it has been overwound, doesn’t work properly or has an inherent defect that you knew

about or could reasonably have been expected to know about,

• by the action of light or variations or extremes of temperature,

• to firearms if a barrel bursts or the firearms rust, explode or don’t work properly.

The items we don’t cover as your contents shown on pages 25-27.

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Legal liability

We provide legal liability cover as part of your policy. It covers:

• you if someone makes a claim against you or sues you for something which you may be liable for –

this is known as your legal liability,

• your legal costs to deal with the claim.

The legal liability cover we provide depends on:

• the type of policy you have with us – that is, Home Insurance or Contents Insurance, and

• whether you are an owner-occupier or tenant at the insured address.

For us to cover you, your liability must arise from something that happens during the period of insurance.

We don’t cover liability arising out of or in connection with some situations, events and types of loss or

damage. Those exclusions are set out in this section under each of the types of cover we provide.

The legal liability exclusions shown on pages 76-77 and the general exclusions shown on pages 79-84

apply to all legal liability cover.

Limit:

Up to $20,000,000 for each accident (less any relevant excess) to include:

• compensation amounts,

• costs for legal representation or advice from lawyers appointed by us, and

• other legal costs you incur (as long as you get our approval before you incur them).

We will approve all reasonable costs in a timely way.

The limit applies for each accident regardless of the number of claims which may result from

that accident.

When your legal liability stops

If we pay the maximum legal liability amount for the claims against you arising out of

a single accident, then your cover for legal liability ends on the date we make our last

payment.

Your legal liability cover also ends if your policy ends because we pay the maximum amount

for loss or damage to your home or contents.

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Home insurance

You are covered for:

Legal liability as an owner-occupier of the home to pay compensation for loss or

damage resulting from an accident that occurs or arises at the insured address and which

causes:

• death or injury, or

• loss of or damage to property.

Contents Insurance

You are covered for:

Your legal liability and the legal liability of anyone who permanently lives with you at the

home (except for a boarder or housemate) to pay compensation for loss or damage resulting

from an accident that occurs in Australia and which causes:

• death or injury, or

• loss of or damage to property.

You are not covered for:

Your legal liability as landlord or owner-occupier of the home, unless you are covered as the

landlord or owner-occupier of a home unit as set out below. We cover liability as a landlord or

owner-occupier under Home Insurance.

Your legal liability as a tenant for damage to the home (but we do cover your liability for loss

or damage caused by the insured events ‘Fire’ or ‘Leaks’).

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Legal liability exclusions

This section outlines the exclusions that apply to the legal liability cover under our Home Insurance or

Contents Insurance.

Owner-occupier

You are not covered for:

Your legal liability as an owner-occupier, or the legal liability of anyone who lives with you at

your home, arising out of or in connection with any of the following:

• death or injury to anyone who lives at your home,

• loss of or damage to property owned by anyone who lives at your home,

• damage to property in the physical or legal control of anyone who lives at your home.

Anyone

You are not covered for:

Anyone’s legal liability arising out of or in connection with any of the following:

Owning or occupying any building or land other than the home (and its domestic land) that is

covered by your policy.

Owning or occupying a home unit. We cover liability as an owner-occupier under Home

Insurance if there is no strata title on the home unit.

Using, owning or controlling a vehicle, except for:

• a bicycle or wheelchair, or

• any, golf buggy, ride on mower or other garden appliance which doesn’t need to be registered

by law).

Using, owning or controlling a personal transportation device.

An aircraft (except for a model aircraft), a drone or aircraft landing areas.

A business they are engaged in or associated with.

A new home that is being built.

Alterations, additions, repairs or decorations to your current home that cost more than $50,000

in total.

Fines, penalties, costs or punitive, exemplary or aggravated damages including those associated

with any law or regulation that relates to any kind of emission, effluent or pollution.

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Anyone (continued)

You are not covered for:

Anyone’s legal liability arising out of or in connection with any of the following:

Defamation, libel or slander.

Any law relating to workers compensation.

Any law relating to employment practices including discrimination, equal opportunity and unfair

or wrongful dismissal.

Any industrial award or agreement or determination where legal liability would not have been

imposed if the industrial award or agreement or determination did not exist.

Any contract of employment or workplace agreement.

Injury or death of any person when anyone covered by your policy is entitled to indemnity under

any fund, scheme, policy of insurance or self-insurance arrangement required by any law about

workers compensation (or would have been entitled to indemnity if they had complied with their

obligations under the law).

Any agreement including a rental agreement or building contract (but we do cover you if you

would have been legally liable even if there was no agreement).

Any disease or infection.

Illness, disease or death caused by asbestos.

Owning or controlling a pet, domestic animal or livestock (but we do cover you if you took

reasonable steps to comply with relevant legislation).

The general exclusions shown on pages 79-84.

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What your cover does

not include

This section explains the general things we do not cover under your policy. These are

known as general exclusions and they apply to all parts of your cover, and all types of

cover. You should read these carefully to understand what we will not cover as a part of

your policy.

These general exclusions apply in addition to the specific exclusions found within the

‘What your cover includes’ section.

Not CoveredYour Policy Your Cover Your Responsibilities Claiming Other informationSmart Home Program

General exclusions

There are some things we do not cover as a part of your Household Insurance policy, these are known as

general exclusions. The following section outlines what we will not cover under your policy. It is important

that you and anyone to be covered under this policy are aware of these general exclusions.

We will not cover you for any loss or damage to your home or your contents or for legal liability which is

caused by or arises out of or in connection with any of the following:

Actions of the sea

You are not covered for:

Loss or damage caused by the actions of the sea which include erosion and king tides (but we

do cover flood or water runoff, tsunami, and storm surge).

Breaking the law

You are not covered for:

Not complying with relevant laws and regulations.

Not complying with firearms laws including not registering or storing your firearms in line with

those laws.

Not complying with the laws about supplying or consuming alcohol or drugs.

Your acts or omissions during any criminal or illegal act.

The acts or omissions of anyone who permanently lives with you during any criminal or illegal act.

Business

You are not covered for:

Any business that you operate at your home without telling us (but we do cover tools of trade

and equipment and furnishings used in a home office or, if you have the Optional benefit ‘Small

business contents’, we will cover office equipment and stock that you keep at your home).

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Confiscation

You are not covered for:

Loss or damage if a government or local authority confiscates, nationalises or requisitions

your property.

Computers and data

You are not covered for:

Loss or damage if a computer program or electronic system fails to process any form of data

including date functions properly and accurately.

Loss or damage if you lose data or information that you keep or store in any way.

A computer virus.

Computer hacking.

Defective or faulty workmanship

You are not covered for:

Loss or damage caused by any inherent or built-in or defective or faulty workmanship, design or

manufacture. (But we do cover you if you can show that you did not know or could not reasonably

have been expected to know about the defect or defective or faulty workmanship, design or

manufacture).

Deliberate acts

You are not covered for:

Any deliberate or intentional acts by:

• you or anyone who permanently lives with you.

• anyone who enters your home with the express or implied consent of you or anyone who

permanently lives with you, or a person you told could invite people to your home.

The results of any reckless act or omission by you or anyone who permanently lives with you.

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Disease

You are not covered for:

Any disease, or fear or threat of any disease, that can be transmitted between living things:

• by any substance or agent, including any virus, bacteria, parasite or other organism; and

• by any method, including by air or bodily fluid, or from or to any thing, whether solid object,

liquid or gas.

Erosion and landslide

You are not covered for:

Loss or damage caused by erosion, landslide, subsidence, vibration, earth shrinkage or

expansion or any other earth movement no matter how it is caused (but we do cover earthquake

and we cover some landslide or subsidence that happens within 72 hours of the first loss or

damage to your home or your contents caused by flood or water runoff – see page 34).

Fraud

You are not covered for:

Fraud or attempted fraud which includes:

• passing valueless cheques or travellers’ cheques,

• telling lies to make a financial gain.

Further loss or damage

You are not covered for:

Loss or damage if you don’t do everything you reasonably can do to limit and prevent further loss

or damage to your home or contents.

Loss or damage if you don’t do everything you reasonably can do to prevent legal liability

occurring.

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Indirect loss

You are not covered for:

Any indirect loss. Any loss or extra expense which indirectly results from an event we cover

under your policy. For example:

• any lost productivity from the loss or damage to your mobile phone,

• you purchased an extended warranty for a television or DVD player which is destroyed by an

insured event – we’ll replace the item but we won’t give you a new extended warranty,

• the drop in an item’s value after it has been repaired or replaced,

• lost pay because you are unable to get to work because of an insured event.

Loss not linked to event

You are not covered for:

Loss or damage to your home or your contents which cannot be linked to any identifiable insured

event unless we state you can claim for a benefit when an insured event has not occurred.

Items which you have misplaced (but we do cover you if you have the optional benefit ‘Items that

can be insured away from home’ – see page 70).

Period of insurance

You are not covered for:

Any event or accident that starts or happens outside the period of insurance shown on your

Certificate of Insurance.

Pests and parasites

You are not covered for:

Loss or damage caused by pest or parasites which includes rats, mice, cockroaches, termites,

fleas, lice, and bedbugs.

Loss or damage caused by birds (but we do cover some bird damage under the included benefit

‘Broken glass – Home – see page 46).

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Radioactivity

You are not covered for:

The use, existence or escape of nuclear weapons material.

Radiation or radioactive contamination from nuclear fuel, nuclear waste or the action of

nuclear fission.

Roots and trees

You are not covered for:

Loss or damage caused by roots from trees, shrubs or plants.

Loss or damage caused by tree lopping or felling by:

• you or anyone who permanently lives with you,

• any person who has your consent or the consent of a person who permanently lives with you.

Rust and mould

You are not covered for:

Rust, corrosion, rot, mould or gradual deterioration.

(But we will cover mould damage to your home or your contents that happens within 21 days of

the first loss or damage caused by the insured events of storm, storm surge, flood/water runoff,

tsunami, or leaks).

Seepage, pollution or contamination

You are not covered for:

Loss or damage caused by seepage, pollution or contamination by any substance no matter how

it is caused.

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Terrorism or war

You are not covered for:

An act of terrorism which involves biological, chemical or nuclear weapons or devices.

Germ, disease, pollution or contamination caused by or in connection with an act of terrorism.

War or other acts of foreign enemy.

Watercraft

You are not covered for:

Using or owning a watercraft (but we do cover you using or owning a sailboard, windsurfer,

surfboard, canoe, kayak, non-motorised surf ski, water ski or remote-controlled model

watercraft).

Wear and tear

You are not covered for:

Loss or damage caused by wear and tear through normal use.

Your responsibility

You are not covered for:

Loss or damage caused by you not maintaining your home and contents in good condition,

or not keeping your home and your contents safe and secure.

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What you are responsible for

This section explains the responsibilities you have, and conditions that apply to

your policy.

It is important for you to know about these responsibilities and conditions.

If you don’t comply with any condition or term of your policy, the law may allow us

to refuse or reduce a claim and/or cancel your policy.

Your ResponsibilitiesYour Policy Your Cover Not Covered Claiming Other informationSmart Home Program

General conditions

What you should tell us and why

When you take out, renew, extend or vary your insurance policy, it is important that you understand you are

answering our questions for yourself and anyone else whom you want to be covered by the policy.

You should always give us complete and honest answers to all the questions we ask you, by answering

questions about yourself and other named policyholders to the best of your knowledge.

If you breach your duty to us, we may be entitled to refuse to pay your claim, reduce the amount payable for

a claim or cancel your policy. If your breach is fraudulent, we can also cancel the policy from the beginning.

Changes to your circumstances

You must tell us as soon as possible if:

• You or any person who permanently lives with you has been convicted of any criminal offence.

• You have had any insurance policy refused, cancelled, or voided.

• Any details on your certificate of insurance are no longer accurate and complete including where:

– You move home.

– There is a change to the materials used in the constructions of your roof, or walls.

– The occupancy of your home changes including where there are changes in how your home is

being used, whether it will be unoccupied for a period greater than 60 days, or if some or part of

your home is being rented out.

– You run a business from your home.

– Changes at the insured address, including changes to security or renovations, as this may increase

the chance of loss or damage to your home or contents.

If any of these changes occur, we may need to change the premium or excesses that apply to your policy.

We may also decide to cancel your policy, or decide that we will not offer renewal.

If you do not tell us about these changes, the law may allow us to refuse or reduce a claim, and/or cancel

your policy.

If you would like to know more about how this might affect you, please contact us by:

Call us on

1300 407 021

Visit us at

aldiinsurance.com.au

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Your premium

Your premium is the amount you pay for the cover we give you under your policy. It includes any

government statutory charges, levies, duties, GST or other taxes that may apply.

For more information about how your premium is calculated and discounts which may apply, review the

‘Smart Home Program’ section of the PDS on page 16 and the ‘Premium & discount guide’ section of the

PDS on page 108.

Paying your premium

If you want to pay your annual premium by monthly instalments, you can ask us to automatically deduct

monthly payments from your account or credit card with a bank, credit union or building society.

Your Certificate of Insurance shows your premium amount and whether you are paying annually in advance

or by monthly instalments if you choose the Pay by the Month option.

If you are paying:

• annually, then you must pay by the due date, or

• by monthly instalments, then you must make sure that you have enough money in your account to

cover each instalment on your payment date.

Automatic Renewal of premium payment

If you have an automatic renewal arrangement, we will automatically renew your cover and that means

your monthly payments will also continue.

If you don’t pay your premium

If you are paying your premium annually in advance and you don’t pay the full amount by the due date

shown on your Certificate of Insurance, then your policy won’t be valid and you won’t be covered. In that

case, you need to reapply for cover.

If you are paying your premium by monthly instalments and any instalment payment is overdue for at least

14 days, we may refuse to pay a claim.

If, after the first instalment is paid, any following instalment is overdue for one month, we may immediately

cancel your policy. If we cancel your policy, we will send a letter to your last known address which tells you

the reason why and when we cancelled your policy.

Smart Home Program premium discount

If the Smart Home Program applies to your policy and you do not meet the conditions regarding

installation, activation and ongoing operation of the smart home sensor kit as set out in the ‘Smart Home

Program’ section of the PDS on page 16, you may need to repay, or cease to be entitled to, the Smart Home

Program discount. See pages 16-17 for details.

Changing your premium in our renewal offer

If you make a claim after we send you an offer to renew your policy but before the renewal date, then we

may need to increase the premium in our renewal offer.

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When we deduct your payments for Pay by the Month

Once you give us your account or credit card details, we deduct your premium on the day of the month

nominated by you at the time of policy purchase. Where the day of month you nominate occurs before your

policy commencement date your first payment will occur in the following month on the nominated day. In

this case, an additional payment will be deducted in the last month of your policy period.

Where your payment date is the 29th, 30th or 31st of each month, for months that don’t have those dates

we will deduct your payment on the last day of the month.

If your payment date falls on a non-business day in Sydney or Melbourne (e.g. a weekend or public holiday),

then your financial institution won’t process the payment request until the next business day. If you’re not

sure when the debit will be processed to your account, you should contact your financial institution.

Automatic renewal of premium payment

If you have previously registered for an automatic renewal arrangement, we will automatically renew your

cover and that means your monthly payments will also continue. You can opt out of your automatic renewal

arrangement at any time.

If you wish to opt out from automatic renewal, update your automatic renewal arrangement or you need to

update your cover you can contact us for more information.

Cancelling or deferring payments for Pay by the Month

You may ask us to cancel your direct debit authority or to defer an individual payment by:

Calling us on

1300 407 021

Emailing us at

contact@aldiinsurance.com.au

For us to process your request in time, we must receive it at least 14 days before your next payment date.

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Conditions for Pay by the Month

The following terms and conditions apply when you choose to pay your premium through the Pay by the

Month option:

• If you make any changes to your policy which affect your premium, then we may increase or decrease

your payment amount in line with your new premium. You may need to make an additional payment.

• If your premium changes when we offer to renew your policy, then we may increase or decrease your

payment amount in line with your new premium.

• When you pay the first instalment, your insurance cover starts from the first day of the period of

insurance shown on your Certificate of Insurance.

• If you have an automatic renewal arrangement, we will continue to deduct payments from your account

or credit card until you tell us that you want to cancel or change that arrangement.

• If your financial institution rejects a payment request, we will either try to debit the payment from

your account again or contact you to arrange another way to pay it. The date of our second payment

request is fixed and can’t be changed.

• If another payment falls due after your financial institution rejects a payment request but before you

pay the missed instalment, we may deduct 2 instalments on your next payment date.

• We may cancel the direct debit arrangement if your financial institution rejects:

– 1 payment request from a credit card account, or

– 3 or more payment requests from any other type of account.

• If your bank account details change, you need to tell us at least 7 days before your next payment date.

• If your credit card details change, you must tell us at least 7 days before your next payment date.

How to apply for Pay by the Month

If you would like to pay your premium by monthly instalments that are automatically deducted from your

account, call us on 1300 407 021.

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Managing or changing your policy

Changes that you ask for

You may ask us to make a change to your policy. If you do that, then we may charge you an additional

premium. The change or addition only takes place once you have agreed to the change and we will confirm

the changes in writing to you with a new Certificate of Insurance.

You will be required to pay additional premium as follows:

• Where you pay your premium monthly, any charge will be equally spread across remaining monthly

payments in line with your existing direct debit agreement with us.

• Where you pay your premium annually, we will immediately charge the bank account or credit/debit

card used when initially taking out the policy. You may update this at the time of the change.

Waiver

A waiver is where we agree to forgo or relinquish a condition in your contract. If we agree to alter a condition

of your policy the waiver will be provided to you in writing.

Renewing your policy

We may offer to renew your current policy. If we do, we will send you a renewal Certificate of Insurance

before your policy expires. You are responsible for checking the details that apply for the new insurance

period and advise us of any changes. Please ensure you check the amount of your sum insured on your

renewal to see if your level of cover is still right for you.

If you have an automatic renewal arrangement, we will automatically renew your cover and that means your

monthly payments will also continue during the next period of insurance. If the information in your renewal

is correct and you wish to continue with your automatic renewal arrangement then you have nothing else to

do, we will continue to deduct the renewal premium from your account or credit card.

If you do not have an automatic renewal arrangement, you will receive information from us in your renewal

outlining how to accept your renewal offer should you wish to do so.

If we decide not to renew your policy, we will provide you with notice of this decision prior to your current

policy expiring.

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Receiving your documents and notices

If you agree, we may send you your policy documents and notices electronically. We will continue to provide

these documents and notices electronically until you tell us otherwise. Each electronic communication will

be deemed to be received by you at the time it leaves our information system, unless we receive a failure to

deliver notification. You are responsible for making sure your email address is up to date.

Please contact us if you need to update your email address.

Call us on

1300 407 021

Email us at Visit us at

aldiinsurance.com.au

Cancelling your policy

Cancellation by you

You may cancel your policy at any time, including during the cooling off period – see page 13. If you want

to cancel your policy (or cancel the cover under your policy for a home or your contents shown on your

Certificate of Insurance) you need to call us or tell us in writing. The cancellation will take effect from:

• the date we receive your request, or

• another date you request, if we agree to that date.

Cancellation by us

We can only cancel your policy when we are legally allowed to. We will provide you notice in writing with our

reasoning prior to the cancellation.

Premium refunds when a policy is cancelled outside the cooling off period

Annual Premiums

If a policy (or cover under your policy for a home or contents shown on your Certificate of Insurance) is

cancelled, we will refund the portion of your annual premium which relates to the remaining period of

insurance.

Monthly Instalment Premiums

If you are paying your premium by monthly instalments, we will refund the portion of your most recent

monthly instalment which relates to the period between your cancellation date, and the date on which

cover related to your most recent instalment was due to expire. If your most recent instalment does not

cover the entire period up to your cancellation date, we will deduct an amount from your nominated

account to reflect the period up to your cancellation date.

contact@aldiinsurance.com.au

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What you need to know

about claiming

This section explains what happens when you need to claim on your policy and the

process that we will follow with your claim.

This includes how to make a claim under your policy, your responsibilities when making

a claim, how we will settle your claim, and what excesses may apply to your claim.

The law restricts us from refusing a claim because of something that was done (or not

done) by you or some other person after you entered into the policy, unless it caused or

contributed to the loss or damage covered. Applying that law we can only reduce the

claim by an amount that fairly represents our prejudice as a result. This means that this

law may impact a claim you make under this policy. If you think it does, ask us about this.

ClaimingYour Policy Your Cover Not Covered Your Responsibilities Other informationSmart Home Program

Making a claim

If you need to make a claim on your policy, there are certain steps you are required to take and

responsibilities that you have so we can manage your claim and make a stressful time as easy as we

can for you.

How to lodge your claim

Online at

aldiinsurance.com.au

Call our dedicated claims line

1300 407 021

Email us at

We can help you 24 hours a day, every day.

Incident Lodge Assess Settle

• Check if you and

anyone in your

home is safe.

• Notify emergency

services if needed.

• Do everything you

reasonably can to

limit further loss or

damage.

• Contact us as soon

as you can.

• Put together a

list of and keep

proof of any

out of pocket

expenses along

with all supporting

documents such

as receipts and

invoices.

• Send us any

documents we

require.

• We will explain the

process.

• Keep damaged

property so we can

inspect it.

• We will assess

any damage and

quotes for repair.

• We will accept your

claim if it fits within

the terms and

conditions of your

policy.

• If we decline your

claim, we will

provide a clear

explanation of why

your claim isn’t

covered.

• We will let you

know the outcome

of our assessment.

• You will need to

pay any excesses

that may apply.

• We will settle

your claim in one

or more of the

ways explained

in ‘Settling your

claim’ on page 98.

contact@aldiinsurance.com.au

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Claim responsibilities

You must co-operate with us fully, even if we have already paid your claim.

This includes:

• if we ask you, provide proof that you owned the lost or damaged property. For example, receipts,

invoices, photographs, valuations or warranties,

• immediately send us any communications you receive about the incident. This includes telling us

about any pending court proceedings or offers of settlement.

• giving us any information, written statements, evidence and help we may need to defend, prosecute

and investigate the claim. This may include:

– asserting rights against any person nominated by us,

– attending interviews with our assessors and/or investigators,

– assisting any agents we appoint (e.g. solicitors),

– attending court to give evidence,

– telling us about any impending prosecutions or inquest,

• keeping damaged property so we can inspect it (but if the damaged property is a health or safety

hazard, then you should dispose of it immediately),

• if required, allow us reasonable access to your property to assess your claim,

• immediately tell us if there is another insurance policy that covers the loss or damage,

• any other responsibility highlighted in the “When an incident occurs”, “Lodging and assessing your

claim”, or “Settling your claim” sections.

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Our rights

What we may do

If something happens that causes loss or damage or that you may be legally liable for, we may:

• take over the matter and defend or settle any claim in your name or the name of any person that is

entitled to be covered under your policy. We can appoint a lawyer to advise or represent you, and we

decide how to defend or settle the claim,

• represent you or any person that is entitled to be covered under your policy, at an inquest, official

enquiry and in court proceedings about any event covered by your policy.

What can affect your claim

• You don’t cooperate with us.

• You don’t comply with any condition of your policy or Certificate of Insurance.

• You don’t keep your home and your contents in good condition and don’t take reasonable care to

protect them from loss or damage.

• You don’t provide adequate proof of ownership or value of an item.

Proof of ownership/value

When you make a claim, we may ask you to provide proof that you owned an item. For example, receipts,

invoices, photographs or valuations.

You should get and keep regular written valuations from a qualified and experienced valuer in Australia for

your unique and valuable items including jewellery, paintings, works of art or watches. A valuation should

include a full detailed description of the item and its value.

Our property

If we replace or pay for an item, then the damaged item becomes our property.

If we pay the sum insured for your claim

If we pay you the maximum amount for loss or damage to your home or your contents then:

• your policy ends,

• you are not entitled to a premium refund,

• if you were paying by monthly direct debit instalments, then we’ll deduct from your final payment the

monthly instalments to cover the rest of your policy’s period of insurance.

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When an incident occurs

What you need to do

You must:

• immediately contact the police if a criminal act may have caused the loss or damage, and tell us where

you made the report, the police officer’s name and the incident number,

• do everything you reasonably can to limit the loss or damage and stop more loss or damage,

• keep damaged property so we can inspect it (but if the damaged property is a health or safety hazard,

then you should dispose of it immediately).

What we will do

We will:

• assist with arranging help to ensure your home is safe from additional damage caused by the insured

events.

What you must not do

You must not:

• do any repairs or throw out damaged property (unless it is a health or safety hazard or we agree),

• admit liability to anyone,

• negotiate, pay or settle a claim with anyone.

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Lodging and assessing your claim

What you need to do

You must:

• tell us about the incident and make a claim as soon as possible,

• if a police report has been completed, tell us the incident number, where you made the report and the

officers name,

• tell us about and send us a copy of any notice, letter, claim writ or summons against you relating to the

incident as soon as possible after you receive it,

• provide any additional information we request in a timely manner.

What we will do

We will:

• tell you what you need to do to help us process your claim,

• arrange for assessment of damaged property,

• review who is at fault and make any further enquiries to determine who is at fault if required,

• assess the damage and any repair or replacement quotes,

• accept your claim if it meets the terms and conditions of your policy, or decline your claim and provide

you with a clear explanation for our decision.

What you must not do

You must not:

• give false or misleading information.

• If you make a false or fraudulent claim under your policy, we can reduce the amount we pay you, refuse

to pay your claim, and your policy may also be cancelled as allowed by law.

• If any other person who is entitled to benefit under this policy makes a false or fraudulent claim under

your policy, we may reduce the amount we pay them, or refuse to pay their claim.

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Settling your claim

To determine the most appropriate way to settle your claim, we consider a number of factors such as the

terms and conditions of your policy, safety, timeliness, cost, and any legal obligations we may have relating to

the method of repair or replacement, as well as the availability of suppliers.

Your claim will be settled in one or more of the following ways:

1 Repair, rebuild, restore, demolish or arrange services.

2 Replace your items with new ones.

3 Cash settlement to repair or replace.

4 Reimburse costs you have already paid.

We will tell you when we decide that we can only settle your claim in one of these ways. Where you

have options to settle your claim, we will give you details about those options so you can make an

informed decision about which option you want to take.

1. Repair, rebuild, restore, demolish or arrange services

• Repair or rebuild your home as new – which means to repair, rebuild or restore your home using:

– the same materials if they are readily available in Australia, or

– equivalent materials in terms of quality, purpose and specifications.

• Redesign work, including survey, design and related legal work, which is needed for the repair or rebuild

of your home.

• If your home is destroyed, we may agree to let you rebuild it on another site.

• Demolish your home or any parts of it which are considered to be unsafe or unrepairable.

• Arrange services for the investigation of leaks, temporary accommodation, or removal and storage

costs of contents.

• Repair or restore your contents items – which means to repair, rebuild or restore them as far as

reasonably possible to their original condition using materials that are readily available in Australia.

2. Replace your items with new ones

When we settle your claim this way, we will engage one of our providers to replace your contents items as

new – which means to replace them with new items which are:

• readily available in Australia, and

• which are their current equivalent in terms of quality and specifications, regardless of brand or supplier.

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3. Cash settlement to repair or replace

• Home – Pay you the cost to repair or replace your home up to the:

– home sum insured

• Contents – Pay you the replacement value of the items, including through the use of gift cards, or store

credits, up to the:

– contents sum insured,

– sum insured that applies under the optional benefit ‘Individual items at home’ or ‘Individual or

grouped items away from home’ shown on your Certificate of Insurance.

• Under other benefits where we agree to provide or arrange services or goods for you - pay you the costs

of those services or goods.

If we agree to cash settle your claim, we will pay you the amount it would cost you to repair, rebuild or restore

your home, or repair, restore or replace your contents (as described in settlement options 1 and 2 on page

100), based on the reasonable market cost to do this.

We may be required to first pay the mortgagee or credit provider shown on your Certificate of Insurance

the outstanding debt amount you owe under the mortgage, up to your home sum insured. The terms and

conditions of this policy apply to a mortgagee or other credit provider the same way they apply to you.

We may also pay you a cash settlement because we are unable to settle your claim as described in the

settlement options 1 and 2 above in circumstances where issues such as, but not limited to, geographical or

supply chain constraints are present.

If we pay the mortgagee or credit provider, we will then pay you any remaining balance.

4. Reimburse costs you have already paid

Where you have already incurred costs as part of your claim, we will reimburse you up to the applicable

benefit limit under your policy. You will need to provide us with a copy of the receipt for these costs.

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Types of excesses

Your excess is the amount you pay towards the cost of each claim you make. Your Certificate of Insurance

shows the type, and amount of excesses that applies to your policy. More than one excess may apply to a

single claim.

Paying your excess

If you make a claim, we will let you know:

• which excesses apply and how much they are,

• when and how to pay any excesses, and

• who to pay any excesses to – we may ask you to pay an excess to us or a third party on our behalf.

For example, a repairer or supplier.

In some cases, we may deduct any excess from the amount we pay you.

Types of excesses that may apply

Basic excess

Your basic excess is the amount that you pay towards your claim. It may only apply to certain claims and

situations.

If the same insured event causes loss or damage to both your home and your contents, then you only need

to pay one excess. If different excesses apply to your Home Insurance and Contents Insurance policies,

then you must pay the higher excess.

You can reduce your premium if you choose a higher excess amount. Contact ALDI Insurance if you want to

do that.

Types of excesses that may apply

Home

Contents

Basic excess

Shown on your

Certificate of

Insurance.

Additional excess

Earthquake excess

Unoccupied home excess $1,500

Items away from home excess

Shown on your

Certificate of

Insurance.

Mobile phone excess

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Additional excess

An additional excess may apply in some situations. You pay the additional excess on top of your basic

excess.

Earthquake excess

If an earthquake causes loss or damage to your home or your contents, then the earthquake excess shown

on your Certificate of Insurance applies during each consecutive 48-hour period. You pay the earthquake

excess on top of your basic excess.

Unoccupied home excess

If your home is unoccupied for more than 60 days and suffers loss or damage from an insured event, then

you need to pay a $1,500 excess for each claim you make.

Items away from home excess

If you have the optional benefit ‘Items away from home’, then you need to pay a $300 excess for each claim

you make.

Mobile phone excess

If you have the optional benefit ‘Mobile phones’, then you need to pay a $200 excess for each phone you

claim for.

Depending on your claims history, an additional mobile phone excess may also apply if shown on your

Certificate of Insurance.

Reimbursing your excess

If you have paid your excess and we later determine someone else is responsible for the incident, and we

can recover our claims costs from them, we will reimburse your excess.

Claims that are less than your excess

We won’t proceed with your claim if the total amount you are claiming is less than the excesses that apply

to your claim.

Claims we decline or you withdraw

If we decline your claim due to fraud, you must reimburse us for any costs we have already incurred or paid

towards your claim. This includes costs such as assessment costs, investigative costs, and costs to make

your property safe.

If we decline your claim for a reason other than fraud, or you decide to withdraw your claim, you must

reimburse us for any amount we have already paid towards any benefits under your claim. However, you

do not need to reimburse our costs such as assessment costs, investigative costs, and costs to make your

property safe in emergency situations.

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Other claim considerations

Reductions we may apply

We will not replace these items listed below. We will pay you the cost to replace those items less an amount

that reflects the reduction for age, wear and tear:

• floor carpets that are over 10 years old,

• clothing.

Salvage value

If your home (or part of it) was going to be demolished before the loss or damage happened, then we will

only pay the salvage value of the home (or part of it) as if it had already been demolished.

Repairing or replacing for uniform appearance

If only part of your home is damaged or destroyed, then we pay to repair or replace the damaged items

or parts within the affected area. With any repair or replacement we will attempt to match the damaged

to the undamaged items or parts within the affected area to make a uniform appearance or to create a

complementary look.

We pay to repair or replace up to the value of 5% of the sum insured listed on your Certificate of Insurance

for the undamaged items or parts as long as they are within the affected area.

If we are unable to find the same materials to match undamaged items or parts:

• we will use new materials, items or parts of a similar type, standard and specification that are

reasonably and commercially available in Australia, and

• we will utilise building and repair techniques to ensure the closest match.

What we do cover

• floor covering (carpets, floor boards, floating floors, vinyl, tiles),

• wall coverings (wallpaper, paintwork, tiles),

• internal window coverings (blinds, curtains, drapes, shutters),

• kitchen, bathroom and laundry cabinetry and benchtops,

• external roof.

What we don’t cover

• extra expenses to replace or match undamaged items or parts to create a uniform appearance to any

part outside of the affected area,

• extra costs to rebuild or repair your home to a better condition than it was in before it was damaged or

destroyed (unless we need to meet current building standards),

• anything listed under general exclusions shown on pages 79-84.

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What is the affected area

We consider the affected area to be that of the same room, hallway or passageway to the:

• nearest wall,

• doorway,

• archway, or

• break, elevation or change in flooring.

Example changing of flooring elevations

If there is a change to the flooring elevation we will repair or replace the flooring for the affected area up

to where there is a change in the elevation of the floor covering. In the example there are 3 changes in the

elevation of the flooring shown highlighted in light yellow, medium yellow and dark yellow.

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Example open floor

If the items or parts are floor covering, the affected area means a continuous joined floor of the same

material and up to a doorway, elevation, wall or break in the continuous flooring. For the below example, the

yelllow area is carpeted and the blue area is tiled.

If part of the yellow carpeted area is damaged and we are unable to repair or replace to make a uniform

appearance or complementary look then we will replace the entire yellow carpeted area, up until where the

blue tiled area begins. However, if the yellow carpeted area was continuous through the bathroom (blue

tiled area) then we will replace the entire area up to the value of 5% of the home sum insured.

Example kitchen

If we are unable to repair or replace the damaged items or parts that make up your kitchen, then we will pay

extra to ensure all the cabinetry is of uniform appearance or complementary look.

With the example, if the corner cabinet is damaged and we are unable to match the repairs to the remainder

of the kitchen, then we will repair or replace all the cabinets that make up your kitchen (highlighted in light

blue). If your bench top is damaged and we are unable to repair or replace the damaged part, then we

will replace all the bench tops of your kitchen including a separate island if within the kitchen (as shown

highlighted in dark blue).

We will not replace the entire cabinet units to get a uniform appearance if it can be achieved by replacing,

repairing or altering the visual aspects such as the cabinetry doors.

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Pairs, sets and collections

We provide cover for loss or damage to pairs, sets or collections, but this cover is limited in some

circumstances. If the item is:

• part of a pair, set or collection, and

• the remaining items still function as manufactured,

then we only pay to repair or replace the lost or damaged part. We will pay the proportional replacement

value of that part only. For example:

• if a pair of earrings is worth $500, and only one earring suffers loss or damage, we will pay up to $250 to

repair or replace that item, or pay you $250 if it can’t be repaired or replaced (ie 50% the total value of the

pair), or

• if a collection of 10 books is worth $1,000 and 1 book suffers loss or damage, we will pay up to $100 to

repair or replace that item, or pay you $100 if it can’t be repaired or replaced (ie 10% the total value of

the collection), or

• if one hearing aid out of a pair suffers loss or damage, and a repaired or replaced hearing aid will not

function with the remaining one, then we will replace both hearing aids to create a fully functioning pair.

We won’t pay:

• to repair or replace an undamaged item in order to achieve a match with a repaired or replaced item,

• for any decrease in the overall value of any pair, set, or collection.

Increase to your sum insured

If your home sum insured doesn’t fully cover the loss or damage to your home, then when we agree to pay

your claim, we will increase your home sum insured.

We increase your home sum insured by a proportion of the uplift rate that applies when you make your

claim.

For example, you make a claim halfway through your period of insurance. If the uplift rate at the time is 5%,

then we will increase your home sum insured by 2.5% – that is, half of the uplift rate, as you made the claim

halfway through the period of insurance.

The increase we make to your home sum insured in this way may not be enough to cover all of your loss or

damage. You should monitor your sum insured to make sure it provides the right amount of cover.

If you’re registered or required to be registered for GST

Each time you make a claim you must tell us the percentage of Input Tax Credits (ITC) you are entitled to

claim on your premium for the period of insurance during which the incident happened. If you do not tell us

the correct percentage of ITCs, you may have to pay GST, penalties and interest. We will not cover you for

these amounts.

You must also tell us whether you would be entitled to claim ITCs if you repaired or replaced the item you

are making a claim for. We will reduce any payment we make to you by an amount equal to the ITC you

would be entitled to, if any.

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Other information

This section explains other important information you should know such as how we

calculate your premium, how your personal information is handled, management of

disputes or complaints, and definitions for words that have special meanings.

Other informationYour Policy Your Cover Not Covered Your Responsibilities ClaimingSmart Home Program

Dispute resolution process

We provide a free and impartial dispute resolution process, established to address any complaint you may

have in relation to our products, services, staff, processes or a privacy issue.

We can provide additional support to people who are experiencing vulnerability and we recommend you let

us know about your circumstances so we can do our best to support you. You can find further information

on how we can support you on aldiinsurance.com.au/supporting-vulnerability.

It is important we know about your concern as soon as possible so we can work with you to resolve the

issue using the following steps:

1. Let us know about your complaint

Please refer your complaint to us by:

Visiting our website at

aldiinsurance.com.au/feedback

Emailing us at Calling us on

1300 407 021

2. Reviewing your complaint

When you lodge your complaint with us, we would appreciate you providing us with your contact details

and preferred contact time. This will enable us to acknowledge your complaint, provide you with updates on

the progress of the review, and contact you with a decision in line with our complaints management policy.

You can find further information on our complaints management policy by visiting aldiinsurance.com.au/

complaints-and-feedback.

3. Refer to external dispute resolution

We expect that together, we can find a fair and balanced outcome. However, if you are not happy with

our decision or the handling of your complaint, you can access the External Dispute Resolution Scheme,

managed by the Australian Financial Complaints Authority (AFCA). AFCA’s role is to provide consumers

(you) with free, fair and independent dispute resolution for complaints relating to financial service providers

(RACQ Insurance).

AFCA deals with complaints that fall within their ‘Complaint Resolution Scheme Rules’ and will only

consider your complaint after we have first had the opportunity to resolve your complaint through our

internal dispute resolution process.

To find out whether your complaint qualifies for the AFCA, you can contact AFCA by:

Writing Australian Financial Complaints Authority Limited, GPO Box 3, Melbourne, VIC 3001,

Calling 1800 931 678,

Visiting afca.org.au, or

Email [email protected]g.au.

feedback@aldiinsurance.com.au

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Premium & discount guide

How we calculate your premium

To calculate your premium, we assess the likelihood of you making a claim according to various items of

information about your policy which we call premium rating factors. The importance of the premium rating

factors we use, and the way in which we combine them to determine your premium varies by type of cover

and from person to person and may change over time. The table below shows significant premium rating

factors that might affect your premium.

We also pass on, as part of your premium, the cost of us taking out reinsurance with the Australian

Reinsurance Pool Corporation (in this Premium & Discount guide section, called the ‘ARPC Charge’ ). The

amount of this ARPC Charge will depend on the Australian Reinsurance Pool Corporation’s assessment of

the cyclone and cyclone-related flooding risk of your policy.

Your premium also includes any discounts to which you may be entitled, as well as any applicable

government statutory charges, levies, duties, GST and other taxes.

Discounts do not apply to the portion of your premium which relates to the ARPC Charge nor to any

government statutory charges, levies, duties, GST and other taxes. Rounding may also be applied in

calculating premiums.

When you change or renew your policy, we review your premium and increase or decrease it in line with

any relevant changes to your circumstances. Even if you do not make any changes to your policy, your

renewal premium may change. We may choose to limit the amount of any premium increase or decrease

you experience on renewal. Your renewal premium may change because the premium is affected by other

factors including:

• the cost of claims which have been paid and which are expected to be paid in the future,

• new data we have collected on premium rating factors,

• changes to the cost of running our business,

• the ARPC charge, or

• changes in government statutory charges.

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Premium Factors

Home Contents

You and your

Age

Premiums may be lower for older policyholders who tend to occupy

their home more during the day than younger policyholders, leading

to fewer claims for older policyholders.

Your home at the insured address

Address and location

Premiums may be higher if your home is in an area with higher rates

of crimes such as theft or breaking and entering. Premiums may be

higher if your home is in a low lying area with a higher likelihood of

flooding.

Sum insured

Premiums may be higher for higher sum insured values chosen by you

since there are likely to be greater costs required to rebuild, repair or

replace higher valued homes or contents after an accident.

Physical characteristics of the home

Premiums may be higher where characteristics of your home that we

know about make it more susceptible to crime or more vulnerable

to significant weather events. For example, the type of building,

age, building material, number of storeys (excluding flats and units),

whether the habitable area of your home is elevated off the ground,

and cyclone protection measures.

Occupancy

Whether the dwelling is owner-occupied or rented to you may impact

your premium.

Your policy choices

Excess amount

You may choose to lower or increase your basic excess. By lowering

your basic excess you will increase your premium and by increasing it

you will reduce your premium.

Optional benefits

Choosing an optional benefit will increase your premium.

The table below shows significant premium rating factors that might affect your premium. This is not an

exhaustive list of our premium rating factors.

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What discounts can be applied to your premium

You may be entitled to the premium discount shown in the table below. When you apply for insurance or

we send you an offer to renew your policy, we calculate your premium and then reduce the premium by

applying the discount that you’re entitled to. We will show the types of discount applied to your premium on

your Certificate of Insurance.

We don’t apply any premium discounts to additional premiums arising from any government statutory

charges such as GST and Stamp Duty that are included in the cost of your insurance. We also don’t apply

premium discounts to the ARPC Charge (see page 108).

Premium Discount

Home Contents

Smart Home Program discount

If the Smart Home Program applies to your policy and you comply

with the terms and conditions of the Smart Home Program section

(see page 15 to 17) the discount is based on your cover as follows.

Home and contents

Home only

Contents only

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Personal information

The personal information you give us is used to set up and administer your policy. It is used to determine

the extent of insurance risk that you have proposed and plays a role in determining your premium.

The personal information you give to us when you make a claim enables determination of your entitlement.

If you do not provide information either we request, this can delay or prevent us from providing the

insurance you want or having your claim allowed.

Our Privacy Statement

ALDI Insurance and Honey Insurance collects, holds, uses and discloses your personal information in a

number of ways. We are bound by the Privacy Act 1988 (Cth) (Act) and the Australian Privacy Principles

contained within the Act.

To obtain a copy of the ALDI Insurance Privacy Statement visit aldiinsurance.com.au. To obtain a copy of

the Honey Insurance Privacy Statement visit honeyinsurance.com/privacy. You can also call us on

1300 407 021 or email us on contact@aldiinsurance.com.au to request a copy.

General Insurance Code of Practice

The General Insurance Code of Practice sets standards for insurers. RACQ is a signatory to the General

Insurance Code of Practice. You can get a copy of the General Insurance Code of Practice from the

Insurance Council of Australia by:

Calling

1300 728 228

Visiting

insurancecouncil.com.au

Financial Claims Scheme

The Financial Claims Scheme protects general insurance policyholders from potential loss if an institution

fails. You may be entitled to a payment under the Financial Claims Scheme if you meet their eligibility

criteria. If you want more information about the scheme, you can:

Call

1300 558 849

Visit the Financial Claims Scheme website at

fcs.gov.au

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Words with special meanings

Word or term Special meaning

Accident An event or incident which you did not intend or expect.

Accidental damage Damage caused by an accident.

As new

For your home, rebuild or repair it using the same materials if they are

readily available in Australia or equivalent materials in terms of quality,

purpose, and specifications.

For your contents, replace them with new items which are readily available

in Australia and which are their current equivalent in terms of quality and

price, regardless of brand or supplier.

Body corporate

A body corporate or owner’s corporation under any law relating to the

management of subdivided lots or units and common property.

Business

Any business, trade, profession or other activity you earn income from. It

doesn’t include:

• casual baby sitting or child minding,

• domestic garage sales,

• renting out your home (as long as you previously told us about it).

Coatings

A covering that is applied to external surfaces. This includes treated

surfaces.

Collection

A number of items that are brought together or collected as part of an

interest or hobby.

It includes collections of coins, stamps, models, toys, badges, spoons or wine.

Common area

Any area of a community title scheme, strata title scheme or flats

which is not part of your lot or tenancy, unless it is secure and you have

exclusive access to it under the by-laws of your body corporate or tenancy

agreement. It includes garages, storage areas, parking areas, walkways and

stairwells.

Excess

The amount you pay towards the cost of your claim.

Your Certificate of Insurance shows the type and amount of excess that

applies to your policy. More than one excess may apply.

Family or your family

Your family who permanently live with you at your home which includes

your legal or de facto spouse and any member of your family or your

spouse’s family.

Fire Burning or heat caused by an actual flame.

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Word or term Special meaning

Fixed swimming pool

Includes an in ground or an above ground pool which involved completing

excavations or installing permanent structures like decks, ladders and

fences. A fixed swimming pool also includes its fixed accessories like a

pump, motor and filters.

Fixtures and fittings

Any non-structural items, that are permanently fixed or fitted to part of the

structure of the home, and damage would be caused to the home if

removed. For example:

• light fittings,

• built-in appliances, wardrobes, cupboards,

• fixed awnings and, shutters,

• hot water systems, solar panels,

• shower screens.

Flood

The covering of normally dry land by water that has escaped or been

released from the normal confines of any of the following:

• a lake, river, creek or other natural watercourse (whether or not it has

been altered or modified),

• a reservoir, canal or dam.

Forced entry

Illegal entry into your home or where you are staying which includes

illegally using keys or picking locks. It does not include entering your home

through an unlocked door, window or skylight.

Genuinely redundant

You are no longer employed because:

• you were dismissed from your job, and did not leave voluntarily,

• you were made redundant, and

• the dismissal was made before you had to retire.

Good condition

Good condition means your insured home and contents are well

maintained, free from material damage, decay, and defects that could

reasonably be expected to increase the risk of loss or damage that

contributes to or is caused by an insured event. This includes but is not

limited to the home having:

• a sound and solid structure with no leaks, holes, or rot,

• roof and gutters that are securely attached to the building with no

damage, rust, signs of deterioration or excess debris,

• exterior walls, windows, paths, paving and outdoor structures that

have no peeling or damaged paintwork, settlement cracks, shifting or

subsidence, deteriorating timber or cladding, missing / broken glass, or

missing grout or cement in brickwork,

• stairs, railings and fences that are intact with no missing panels,

deteriorating timber or visible damage,

• no damage from or infestation of termites, ants, birds, or vermin,

• no squatters or unauthorised persons living in the home.

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Word or term Special meaning

Home unit

A home which shares a wall with any other structure that is not part of the

home (e.g. an apartment or townhouse).

Incident

An event which a person would not reasonably expect or intend that

happens during the period of insurance.

Includes

This has a non-exhaustive meaning in this Product Disclosure Statement.

As well as the things actually named, other things can come within the

same category or list.

Individual items

at home

Items that you ask us to cover inside your home for more than the general

limits we pay for them as shown on page 69. You select the sum insured for

the item and you pay an extra premium to cover it for that amount.

Your Individual items at home will be shown on your Certificate of

Insurance.

Insured address The address or addresses shown on your Certificate of Insurance.

Items away

from home

The items away from home that you ask us to cover anywhere in Australia

or New Zealand. This is an optional benefit which you need to pay an extra

premium for.

The Individual items away from home, or the Grouped items away from

home option you choose, will be shown on your Certificate of Insurance.

Leak

Liquids that are leaking, bursting, discharging or overflowing from

household domestic appliances and furniture, pipes, gutters, tanks, drains,

bathroom and toilet fixtures.

Office equipment

Computer equipment including associated hardware and accessories,

bought software (except for custom written software), furniture and

furnishings in your home office.

Open air

Anywhere at the insured address that is not fully lockable and enclosed

by weather proof walls, flooring, and roof. For example, on your uncovered

balcony or deck at your home.

Pair/set

Contents items that are regarded as a unit. It includes earrings, golf clubs,

candle holders, dinner sets and ornaments.

Paraplegic

A person who suffers complete paralysis of the lower half of the body

including both legs, usually caused by damage to the spinal cord.

Personal transportation

device

An e-bicycle, e-scooter, unicycle, hoverboard, scooter, skateboard or

segway which are all used for personal transportation that has an electric

or combustible engine, or is a battery driven device. This does not include

devices that are only powered by manual means.

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Word or term Special meaning

Policy

Your policy includes:

• the Certificate of Insurance

• this Product Disclosure Statement

• any issued Supplementary Product Disclosure Statements.

Premium

The amount you pay for the cover we give you under your policy. It includes

any compulsory government statutory charges, levies, duties, GST or other

taxes that may apply.

Quadriplegic A person who suffers complete paralysis of the body from the neck down.

Redundant

Dismissal from your job because your employer doesn’t need your job to be

done by anyone, or your employer becomes insolvent or bankrupt.

Renovations

When any part of the roof, floor or external walls of your home are removed

to allow additions, alterations, structural changes, repairs or decoration to

be completed to your home.

Rental agreement A fixed term lease agreement or periodic tenancy agreement.

Retaining wall

A wall that is not part of the building you live in and is designed to hold back

and retain earth or water.

Riot Is a civil commotion or disturbance.

Sporting equipment

Equipment you use for sporting activities (including competitions), leisure

and recreational activities.

It does not include:

• camping equipment, diving equipment, parachute, model craft, hang

glider, aircraft, motor vehicle, motorcycle, trail bike, mini bike, motorised

go-cart, or

• any spare part or accessory for that equipment (including any helmet,

gloves, boots, goggles or over-suit).

Stock Goods or merchandise you buy to sell or distribute.

Storm

Strong winds that may also involve heavy rain, hail, or snow. For example, a

cyclone.

Storm surge

An increase in the sea level that is caused by a tropical cyclone or other

intense storm.

Strata Owner

The owner of an apartment, unit, townhouse or other lot within a strata

complex, with a share in the common property.

Temporary home or

structure

A structure you live in which is not fixed to foundations set into the ground

and is not connected to services on the site.

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Word or term Special meaning

Temporary/unfixed

swimming pool

A swimming pool that is not a fixed swimming pool which includes an

inflatable or above ground swimming pool or spa that is mounted on its

own accessories or on a temporary site.

Tenant

The person(s) named on the rental agreement and including anyone who

permanently lives with them.

Terrorism

An act by any person or group, including the use of or threat to use force

or violence for political, religious, ideological, ethnic or similar purposes

(including the purpose of influencing the government) and/or that is

intended to put the public, or any section of the public, in fear.

Tools of trade

Tools, devices and equipment that are necessary for your particular

occupation or business. This does not include computers, laptops, mobile

phones, tablets or home office equipment.

Unoccupied

No one has been living in your home for more than 60 days. Your home is

also unoccupied if someone stays there on average for less than one night a

week during the 60 day period.

Uplift rate

The percentage increase used by us to increase your home or general

contents (excluding individual items at home) sums insured when we offer

to renew a policy, aimed at helping account for increasing costs.

Water runoff

Water which enters your home as a result of it running off or overflowing

from any origin or cause

We, our, us

RACQ Insurance Limited – ABN 50 009 704 152, AFS Licence Number

233082, and, as relevant, through its distributor, Honey Insurance Pty

Ltd – ABN 52 643 672, AFS Licence Number 528244. ALDI Insurance Pty

Ltd ABN 73 673 464 901 AR 1308867 is an authorised representative of

Honey Insurance Pty Ltd.

You, your

The persons shown as the policyholders on the Certificate of Insurance and

their family who permanently live with them at the insured address.

Household Insurance Policy

Page 116

For more information about your cover with ALDI Insurance, contact us on 1300 407 021 or visit

our website at aldiinsurance.com.au.

Insurance issued by RACQ Insurance Limited ABN 50 009 704 152, AFSL 233082 and distributed

by Honey Insurance Pty Ltd ABN 52 643 672 628, AFSL 528244 and ALDI Insurance Pty Ltd

ABN 73 673 464 901, AR 1308867 (“ALDI Insurance”), an authorised representative of Honey

Insurance Pty Ltd. Terms, conditions, limits and exclusions apply. Any advice is general advice

only and does not take into account your personal objectives, financial situation or needs and

may not be right for you. If you purchase an ALDI Insurance product, ALDI Stores (A Limited

Partnership) ABN 90 196 565 019 (“ALDI Stores”) is paid a Branding and Access Fee in relation

to the services provided by ALDI Insurance which is a percentage of your premium. Always

read the PDS (Product Disclosure Statement), any applicable SPDS (Supplementary PDS),

FSG (Financial Services Guide) and TMD (Target Market Determination) available at

aldiinsurance.com.au/documents before making any decision.

ALDI Insurance Pty Ltd

ABN 73 673 464 901

AR 1308867

C/O Honey Insurance PO Box 129, Surry Hills, NSW, 2010

Insurance issued by RACQ Insurance Limited ABN 50 009 704 152, AFSL 233 082 and distributed by Honey Insurance Pty Ltd

ABN 52 643 672 628, AFSL 528244.

Preparation Date – 12 April 2024 Effective Date – 28 May 2024

ALDIHH.2405