Travel: Lowest Logical Fare (LLF) / Benchmark Lowest Airfare Travel Service Guide

Travel: Lowest Logical Fare

(LLF) / Benchmark Lowest

Airfare

Travel Service Guide

Last Revised: April 19, 2024

Applies to Concur Travel:

 Professional/Premium edition

 TMC Partners

 Direct Customers

 Standard edition

 TMC Partners

 Direct Customers

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Last Revised: April 19, 2024

Contents

Lowest Logical Fare (LLF) / Benchmark Lowest Airfare ............................................... 2

Section 1: IMPORTANT – About this Guide ................................................................... 2

Professional and Standard Travel .............................................................................. 3

Section 2: Overview ...................................................................................................... 3

Section 3: LLF/Benchmark Calculation ......................................................................... 4

Section 4: End-User Experience – Professional Travel .................................................. 6

User's Chosen Fare (Delayed LLF) ............................................................................ 6

Dual Fare Display (Sabre) .................................................................................... 7

Hybrid ................................................................................................................... 8

Section 5: End-User Experience – Standard Travel ....................................................... 8

Section 6: Configuration – Professional Travel ............................................................. 8

Travel System Admin .............................................................................................. 8

Define LLF Options .............................................................................................. 8

Define the Search LLF Window ........................................................................... 12

Company Admin ................................................................................................... 13

Define Lowest Logical Fare (LLF) for a Rule Class .................................................. 13

Section 7: Configuration - Standard Travel ................................................................. 19

Default Settings ................................................................................................... 19

Allow/Disallow Policy by Leg for Benchmark Fares .................................................... 20

Define Benchmark Lowest Airfare ........................................................................... 21

Define the Search Window for Benchmark Fares ....................................................... 22

Revision History

Date Revision Notes/Comments

April 19, 2024 Updated Travel System Admin section.

March 22, 2024 Updated Travel System Admin and Company Admin sections.

July 25, 2023

Updated Overview section with note on SAP Concur UI themes; no other

changes

April 22, 2022

Updated value for maximum number of LLF definitions under Travel System

Admin configuration section

January 14, 2022 Updated the copyright year; no other changes; cover date not updated

April 14, 2021 Updated the copyright year; no other changes; cover date not updated

December 17, 2020 Added details about Email module property to Overview section

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Date Revision Notes/Comments

May 13, 2020

Updated LLF/Benchmark Calculation Example, Company admin area of

Configuration – Professional Travel, and Configuration – Standard Travel

sections

February 14, 2020 Updated the copyright; no other changes; cover date not updated

June 19, 2019 Removed "Concur" from the cover; no other changes; cover date not updated

June 11, 2019 Updated information about Dual Fare Display under the Delayed LLF section.

May 21, 2019 Added information about Dual Fare Display under the Delayed LLF section.

March 10, 2019 Updated the copyright; no other changes; cover date not updated

March 8, 2019

Added a note about why we sometimes display results as out of policy that

match the LLF definition better than the fares that are actually marked as LLF

Lowest Logical Fare (LLF) / Benchmark Lowest

Airfare

Section 1: IMPORTANT – About this Guide

Be aware of the following:

• Infinite variables: Certain scenarios have an infinite number of variables or

extremely unusual circumstances, like rare cancellation or refund situations.

So, not all scenarios can be presented in this guide. Also, certain processes

may be influenced by third- or fourth-party providers. In some cases, you

must contact the provider directly.

• User interface, fees, rates, schedules: When other providers change their

user interface (for example, web site) or their fees/rates/schedules, they are

under no obligation to make SAP Concur aware of those changes. If a screen

sample in this guide is outdated because of a change made by a provider, we

will update that screen sample when we become aware of the change and at

our earliest convenience.

• Permissions: A company's admin may or may not have the correct

permissions to manage the feature described in this guide. If an admin needs

to manage this feature and does not have the proper permissions, they

should contact the company's SAP Concur administrator.

Also, the admin should be aware that some of the tasks described in this

guide cannot be completed by the company. In this case, the client must

contact their TMC (if a TMC provides their support) or SAP Concur (if SAP

Concur provides their support).

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Professional and Standard Travel

For Professional Travel, this feature is called Lowest Logical Fare (or, in the search

results, Least-Cost Logical Fare). In this guide, it is called LLF.

For Standard Travel, this feature is called Benchmark Lowest Airfare (or, in the

search results, Least-Cost Logical Fare). In this guide, it is called benchmark.

The LLF/benchmark feature works the same way in both editions of Travel. In those

cases where there may be differences, those differences will be noted in this guide.

Section 2: Overview

NOTE: Multiple SAP Concur product versions and UI themes are available, so this

content might contain images or procedures that do not precisely match your

implementation. For example, when SAP Fiori UI themes are implemented,

home page navigation is consolidated under the SAP Concur Home menu.

When a user performs a search for air and – if configured – rail fares, Concur Travel

calculates the LLF/benchmark fare based on customer-defined criteria. Once

LLF/benchmark has been defined by a customer, results can be returned with the

LLF/benchmark highlighted. Additional travel policy rules are available to drive

travelers to the appropriate fares, too.

The following email module property should be taken into consideration:

Property

Name

Type Description

Access and

Awareness

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Limit options

turned down

for Approval

Integer (0)

If a user books an out-of-policy fare or

rate, the list of in-policy or best-available

options is included:

• In the manager (approval) notification

email for rules set with a rule action of

Notify Manager, Require Approval, or

Require Passive Approval

• With the Log for Reports rule action

• In the Travel Policy Violation

window, as seen by the user

The list of declined options can be lengthy.

With this property, the customer can limit

the number of declined options that

appear.

Note the following:

• Having an abbreviated list of declined

options does not affect the sort order

of the options.

♦ If LLF is configured, then a

declined LLF option appears first.

♦ Next, the remaining options

appear in ascending order.

• If only out-of-policy options appear,

then the best-available options appear

along with an explanation heading.

SAP Concur

managed /

Client aware

Section 3: LLF/Benchmark Calculation

The process of calculating LLF/benchmark can be likened to moving a pool of fares

(each of them is an LLF/benchmark candidate) through various "gates," where each

gate uses a selecting criterion to remove fares that do not match the criterion,

making the pool size smaller after each gate. The order of gate/criteria Concur Travel

uses is as follows:

1. Include rail

2. Time window

3. Preferred airport

4. Contracted rate

5. Refundable/Non-refundable

6. Stops

! IMPORTANT: The client defines these criteria (described in the configuration

information in this guide). Be aware that the order in which they are displayed

during configuration does not correspond to the "gate" order above.

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EXAMPLE

Assume that we have 100 fares initially. First, Concur Travel looks to see if rail fares

should be included, and removes those fares if they should not (assume, in this

scenario, that rail fares should be included). Then, Concur Travel matches the

departure and return time of each fare with the time window of the LLF definition

around the departure/return time the user entered for the search. We find 30 fares

are outside the time window, so we remove them from the pool. The pool now has

70 fares after the first and second gate check.

Those 70 fares continue to the next gate for preferred airport check. Again, only 50

out of the 70 fares are preferred airport fares, so those 50 fares stay and continue to

the next gate for contracted rate, and so on, until the fares have moved through all

gates.

! IMPORTANT: Not all LLF/benchmark criteria are honored. When all fares fail to

meet a criterion, that criterion is ignored (treated like "does not matter") and the

entire pool moves on to the next gate. In case Concur Travel gets to the last

criteria (gate) and no fares are left, the system will move back to the last gate

where there were still qualifying fares.

After the fares have passed through all gates, the pool size should be much smaller,

which allows Concur Travel to designate the lowest fare in the pool as the "LLF/

benchmark fare amount." That fare is used when highlighting LLF/benchmark in

search results and enforcing LLF/benchmark-related rules.

NOTE: In the end, there can be more than one "correct" search result. In other

words, when the fares pass through all gates and rules, there may be two or three

results with the same fare. If so, all are, in fact, the LLF/benchmark fare and the

user can select any of those results and remain in policy.

• All LLF fares are calculated based on results that contain a fare and are

returned for the initial search request. That includes only results returned for

a Shop by Price request and in flex faring markets also for a Flex Faring

search (depending on activation).

• For information about how to override this default, refer to the Delayed LLF

section in this guide.

• A Shop by Schedule request does not yet contain a fare, therefore no LLF is

calculated.

When a user selects Shop by Schedule (or multiple segments in the case of a

multi-city search), when the selected flights are priced, additional fares are returned

that match the LLF definition more closely than the fares provided by the Shop by

Price response.

• The initially calculated LLF will remain (Shop by Price), any new fares will not

be considered in the LLF calculation.

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• Even if the fare matches the LLF definition more closely – the fare may be

called out of policy based on an LLF-based flight policy rule.

To cover such use cases, SAP Concur offers the functionality to activate the LLF

calculation based on the user’s chosen fare. With this feature, also referred to as

Delayed LLF, Concur Travel will only apply non-price-related travel policy rules to the

initial results. Price-related rules and the LLF calculation will be applied only once the

user selects a fare and are based on the time and price of this selected fare.

NOTE: The delayed LLF feature is not supported in a flex faring context.

Section 4: End-User Experience – Professional Travel

When a user performs a search for flight or rail, Concur Travel calculates the

LLF/benchmark fare based on customer-defined criteria. Customers can decide how

to enforce the LLF/benchmark based on three options:

• The search window

• The user's chosen fare

• Hybrid of the two

User's Chosen Fare (Delayed LLF)

If enabled, Concur Travel will apply any non-price-related travel policy rules to the

results. For example, if a travel rule states that approval is required for any vendor

that is not preferred, then that rule will apply immediately.

However, price-related rules and the LLF calculation are not applied to the initial

results. Instead, results show the information icon next to the blue selection

(View Fares) button in the sliver. In this case, policy and LLF calculation will occur

based on the time/price of the fare selected.

Clicking the information icon displays the following message in the popover:

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When the user clicks the blue selection (View Fares) button, they will see a popup

that includes the fare chosen, as well as the LLF and additional options (if configured

to do so). The popup will indicate whether the flight selected is in policy and, if not,

which rules were violated.

In this example, the American Airlines fare is out-of-policy because it is greater than

the LLF, which is the Southwest fare.

The user can always close this popup and select a different option, or click the blue

selection (price) button for the fare they want to book from the popup.

If the user selects an in-policy fare from the results page, they will proceed to the

Review and Reserve page and will not see the Travel Policy popup.

Dual Fare Display (Sabre)

If using Sabre, this is how Delayed LLF appears when Dual Fare Display is enabled:

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 For more detailed information on Dual Fare Display, refer to the Dual Fare

Display (Sabre Only) Travel Service Guide.

Hybrid

If the user selects Anytime or the maximum search window, the LLF will use the

chosen fare (delayed LLF, described above). Otherwise, the LLF will be based on the

search window. In essence, if the search window is small, the LLF will be calculated

based on the search window. If it is large, then it will be calculated based on the

flight the user/arranger selects.

Section 5: End-User Experience – Standard Travel

When a user performs a search for flight or rail, Concur Travel calculates the

LLF/benchmark fare based on customer-defined criteria.

Section 6: Configuration – Professional Travel

The LLF is comprised of settings in the Travel System Admin and in Company Admin.

Travel System Admin

Define LLF Options

 To configure the LLF options:

1. Click Administration > Travel (on the sub-menu) > Travel System Admin

and access the desired client travel configuration.

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NOTE: Depending on your permissions, the page may appear immediately

after you click Administration or Travel.

2. Locate the Wizard Options section of the travel configuration page.

3. For the Enforce LLF based on field, select one of these options.

Option Description / Action

Search window

LLF policies are enforced based on the time the user entered in

their search criteria within the Travel Wizard.

For example, assume that:

• The company time window is three hours (defined in the travel

configuration).

• LLF is defined as using flights within company config time

window.

• The user entered a departure time of 8 A.M. in the Travel

Wizard.

• The LLF will be determined by evaluating flights with departure

times of 5 A.M. to 11 A.M.

NOTE: LLFs are identified on the Search results page with

a star icon. If configured, LLF will display per class of

service. The same icon is used for all classes of service.

The LLF is also visible with the same icon in the Train

Options Turned Down list to both the user and the

approver.

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Option Description / Action

User's chosen

fare

LLF policies are enforced based on the time of the flight/rail the

user selected in the search results.

For example, assume that:

• The company time window is three hours (defined in the Air

Search Options section of the travel configuration page, as

described on the following pages).

• LLF is defined as using flights within company config time

window.

• The user entered a departure time of 8 A.M. in the Travel

Wizard.

• The user selected a 10 A.M. flight from the original search

results.

• The LLF will be determined by evaluating flights with departure

times of 7 A.M. to 1 P.M.

When user's chosen fare is selected, additional options appear:

• Show additional LLF screen if:

♦ The user's chosen fare is out of policy (even if the user

chose the LLF)

♦ The user's fare is more expensive than the LLF

♦ There are any cheaper fares within the LLF time window,

even if the user chose the LLF

• The LLF screen display the user's chosen fare and:

♦ The LLF flights

♦ All in-policy flights in the time window

♦ All cheaper in-policy flights in the time window

NOTE: When using this setting, companies should not use the

"Hide Results" rule action on Lowest Logical Fare (LLF) rules.

Hybrid This is a mixture of search window and user's chosen fare.

This feature is beneficial for customers wanting the LLF based on

the search window but also offer the Anytime option. With this

option enabled, the LLF will be chosen in the same way as "search

window" with the exception of searches done using the Anytime

option (or selecting 12:00 P.M. noon and choosing the maximum

allowed +/- window), in which case, it will choose the LLF in the

same manner as "user's chosen fare".

Anytime Search

To allow Anytime to be an option, the Show Morning,

Afternoon, Evening and Anytime as flight time options must

be enabled.

The Anytime option will be available only if the travel configuration

has premium search/pricing enabled, such as Bargain Finder Max

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Option Description / Action

(Sabre), E-pricing (Apollo), or Master Pricer TravelBoard

(Amadeus).

Specifically:

• For Sabre, Bargain Finder Max must be enabled and the Max

Search Results field must be set to 200.

• For Apollo, Use ePricing Search must be enabled and the

Maximum Window field in the Air Search Options section

must be set to 11 or higher.

When Hybrid is selected, additional options appear:

• Show additional LLF screen if:

♦ The user's chosen fare is out of policy

♦ The user's fare is more expensive than the LLF

♦ There are any cheaper fares within the LLF time window,

even if the user chose the LLF

• The LLF screen display the user's chosen fare and:

♦ The LLF flights

♦ All in-policy flights in the time window

♦ All cheaper in-policy flights in the time window

NOTE: In the new Concur Travel Experience, Hybrid LLF is

calculated based on the search window. Additional search options

triggering calculation based on a user’s search are not yet

supported.

4. Scroll down to the next section and select the appropriate options.

Option Description / Action

Number of LLF

definitions per

rule class

Select the desired number of definitions per rule.

LLF criteria is defined in the Please define your Lowest Logical

Fare (LLF) section in Company Admin, as described below. This

setting – Number of LLF definitions per rule class – defines

how many Please define your Lowest Logical Fare (LLF)

sections appear.

The maximum number of LLF definitions per rule class is 3 and the

LLF definitions are then based on distance travelled (for example,

the criterion for number of stops could be set differently for trips

below 500 miles vs trips over 500 miles flight distance).

Constrain rule

violation fare

list to LLF

window

Select (enable) this check box to define the options displayed to

the user – as well as the approver – regarding LLF options when a

rule is violated.

If selected and if a travel rule is broken, the flights listed in the

rule violation popup will comply with the company time-window

(set in the travel configuration). There are no flights displayed

that are policy compliant price-wise but outside the company time

window.

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Option Description / Action

Mark LLF

Fare/s with

icon

When this check box is enabled, this will place an icon next to

fares that match the LLF definition.

NOTES:

• This feature applies to the Shop by Fares tab only – it does

not apply to Shop by Schedule or Flex Faring.

• The time window for the LLF calculation must use the search

window and not the user's chosen fare so that the LLF can be

determined when the results come in.

• One or more rules relating to LLF must be set up in order for

the LLF calculations to run.

NOTE: LLF configuration option is no longer support in the new

Concur Travel experience. The icon always displays.

Find closest

LLF flight and

capture details

Select (enable) this check box so that each flight in the entire fare

is logged and will be nested inside the LLF data points on the

Finisher Editor tree.

In order to write this data to the PNR, the admin must go to the

PNR Finishing Editor and update the PNR template to include the

new options.

Under the RULE_DATA_AIR_LLF, the following flight nodes are

available:

• Carrier

• Flight Number

• Departure Airport IATA

• Departure Date/Time

• Arrival Airport IATA

• Arrival Date/Time

• Number of Stops

• Flight Time

• Air Miles

• Air Craft Code

• BIC

• Cabin

 Refer to the documentation on the PNR Finishing Editor for

more information.

Policy by Leg

Select (enable) this check box to allow policy and LLF evaluation

per leg, which may result in multiple violations per trip.

Define the Search LLF Window

When defining the search window for LLF, the same search window can be used for

non-LLF fares or a separate one can be set.

 Define the search window:

1. Locate the Air Search Options section of the travel configuration page.

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The search window for non-LLF search results is already defined.

2. Then:

♦ To use the same search window for LLF as for non-LLF, select the Use the

domestic and international Default Search Windows for the Travel

Policy Time Windows check box.

– or –

♦ To define an LLF search window that is different from the non-LLF search

window, clear the Use the domestic and international Default Search

Windows for the Travel Policy Time Windows check box.

Two new fields appear:

• Travel Policy Time Window (Domestic)

• Travel Policy Time Window (International)

The selections made from these two lists define the LLF window. The

selections in Default Search Window (Domestic) and Default Search

Window (International) define the search windows.

Company Admin

Define Lowest Logical Fare (LLF) for a Rule Class

When the LLF is defined, Travel then uses those parameters to determine the lowest

logical airfare returned.

Rules can be configured to work in conjunction with the LLF Settings.

 To define LLF settings:

1. Click Administration > Company (on the sub-menu) > Company Admin.

NOTE: Depending on your permissions, the page may appear immediately

after you click Administration.

2. In the Travel Administration section of the left menu, click Travel Admin.

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3. On the Travel Policy tab, in the Rule Class list, select the desired rule class.

The page refreshes, showing the rules for the selected class.

4. Next to Flight, click Edit.

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This page appears.

NOTE: The number of LLF definitions per rule class is defined in Travel

System Admin, in the Wizard Options section of the travel

configuration, in the Number of LLF definitions per rule class field.

Example with LLF section when the Number of LLF definitions per

rule class field set to 2: each section now contains additional fields to

define the flight distance range for which this LLF definition should

apply.

5. Complete the following fields.

! IMPORTANT: The order of the fields below does not match the order of

“gates” through which the fares pass for LLF calculation. Refer to the

LLF/Benchmark Calculation section in this guide.

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Field Description/Action

Refundability Select one of the following:

• Does Not Matter: Refundability is not considered when

determining LLF

• Refundable only: Only refundable fares will be used; may

require an extra search

• Cheapest on Plane Only: Cheapest in Cabin booked; may

require an extra search

Select this option to allow the user to request a refundable

flight but still obtain the LLF based on the lowest fare

available. If you do not select this option, then the LLF is

calculated based on the lowest refundable fare – not the

lowest on the plane.

This feature applies to GDS fares only – not direct connect

or Travelfusion results.

Has Contract Select one of the following:

• Does Not Matter: All carriers considered

• Contract Carriers Only: Only contract carriers considered,

all non-contract carriers are ignored

Number of Stops Select one of the following:

• Does Not Matter: All flights considered

• Two Stop: Consider only 2-stop flights; if no 2-stop flights,

then lowest fare

• One Stop: Consider only 1-stop flights; if no 1-stop flights,

then lowest fare

• Fewest Stops: Only the group of ‘fewest stop’ flights

considered

Note: For a shop by schedule search, SAP Concur always runs a

shop by price in parallel. Since no fares/prices are returned for a shop

by schedule, the LLF calculation will always be based on the results

returned for the parallel “Shop by price”. This could then provide a LLF

for a flight with 1 stop when the user has selected nonstop flights even

though the “Fewest Stops” is selected for the “Number of Stops”

A user always has the option to change the shopping model by clicking

the Shop by Price tab to see the fares used to calculate the LLF.

Once the user selects a combination of segments in a shop by

schedule and sends a pricing request, the LLF is NOT re-calculated.

Time Window

There are several options for considering which flights should be

considered as part of the least cost logical fare. The center of the

time window used to compute LLF will be the time of the user's

selected flight (if the Enforce LLF based on user's chosen

flight travel configuration option is used), the flight chosen in

search by schedule (if old schedule page is used), or the center

of the time window chosen in the search criteria.

Select one of the following:

• Does not matter: All flights returned will be considered.

• Flights Within User's Time Window: On both the

outbound and return flights, Travel will look before and after

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Field Description/Action

the same number of hours as the user specified in their

original search (the time window the user defined in the

Travel Wizard).

• Flights Within Company Config Time Window: On both

the outbound and return flights, Travel will look before and

after the number of hours configured as company policy. So,

if company time window is +/- 2, Travel will look 2 hours

before and after outbound and return – regardless of the

time window the user defined in the Travel Wizard.

• Half Company Window Before Outbound / Half After

Return:

♦ On the outbound flight, Travel will only look before the

center of the time window because travelers can choose

to depart earlier but departing later may not allow them

to arrive on time.

♦ On the return flight, Travel will only look after the

center of the time window because their business may

not permit them to leave earlier. So, if company time

window is +/- 2, Travel will look 2 hours before the

outbound and 2 hours after the return.

• 45 minutes before depart/45 minutes after return:

Travel will look 45 minutes before the outbound flight and 45

minutes after the return flight, regardless of company-defined

or user-defined time window.

For multi-segment trips and open-jaws, there is no window for

the middle segments; the time window is only applied to the first

and last segments.

NOTE: In the new Concur Travel experience, A banner message

will display at the top of the Search Results page that will read:

“Additional policy will be calculated based on the time of your

selected fare”.

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Field Description/Action

Airport

This setting only affects Hub type searches (that is, the user

searches with an airport that is associated to a hub). An example

for a hub is LON (London) which comprises of the associated

airports LHR (Heathrow), GAT (Gatwick), LTN (Luton), and STN

(Stansted)

Assume a user searches for a flight LHR-PRG (Heathrow –

Prague).

Select one of the following:

• Does Not Matter: Example: Assume the flight search is

LHR-PRG. The search results are returned from LHR, STN,

and LGW. Concur Travel considers all airports for the LLF.

• Flights to/from User’s preferred airport: Example:

Assume the flight search is LHR-PRG. The search results are

returned from LHR, STN, LTN, and LGW. Concur Travel

considers only flights from LHR (user’s preferred/searched

airport) for the LLF.

NOTE: All Area Airport searches (that is, the user selects the hub

– in our example LON – as search criterion) are treated like Does

Not Matter and all flights from associated airports returned are

considered for the LLF.

Include Rail Select one of these to include rail in the LLF:

• Yes

• No

NOTE: This option applies only to mixed air/rail displays.

LLF per fare class

of service

This rule is only applicable to the new Concur Travel experience.

The new configuration enables administrators to have a Least

Cost Logical Fare per class of service. This is different than the

current system where the LLF is always in the lowest class of

service that is available in the search results.

Run Dedicated

LLF Shop

This option should be enabled only if the Refundability option is

set at Refundable Only or Cheapest on Plane Only.

This feature will always shop for a low refundable fare when

users perform searches that are not refundable-only searches.

Refer to the information available in the Run Dedicated LLF

Shop Quick Help (listed in the table below).

NOTE: This option does not appear when defining Flight - Flex

Fare buckets.

NOTE: LLF configuration option is not supported in the new

Concur Travel experience due to changes in the overall search

process.

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Field Description/Action

Quick Help (Run Dedicated LLF Shop field):

If this box is checked, then Concur Travel may do additional searches to present

additional results to the user beyond what they requested, in order to have the LLF

computed on the correct fares given company policy. Whether or not extra searches

are run, and which searches are run, depend on the setting for "Refundability" above

as well as whether or not the traveler has elected to do a search for "Refundable

Fares Only" or not.

LLF

Refundability

User Chose

Refundable

Only?

How is LLF calculated?

Does Not

Matter

No Extra Searches, LLF is based on cheapest fare

returned.

Does Not

Matter

Yes

One extra refundable search using the Discount

Code for LLF shop, LLF is limited to refundable

fare

Refundable

Only

One extra refundable search using the Discount

Code for LLF shop, LLF is limited to refundable

fare

Refundable

Only

Yes

No Extra Searches, LLF is based on cheapest fare

returned (which will be refundable)

Cheapest on

Plane Only

No Extra Searches, LLF is based on cheapest fare

returned.

Cheapest on

Plane Only

Yes

Double Scans - entire shop is run both

refundable and cheapest on plane, LLF is based

on cheapest fare returned (which may be

refundable if the refundables are cheap or if

there are only refundable seats on the planes)

6. Click Save to the right of the Rule Class list.

Section 7: Configuration - Standard Travel

Default Settings

There are several LLF settings that are permanently set for Standard Travel and are

not available for change.

Option Set to:

Enforce LLF based on Search window

Number of LLF definitions per rule class 1

Constrain rule violation fare list to LLF window Off

Mark LLF Fare/s with icon On

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Option Set to:

Find closest LLF flight and capture details Off

Allow/Disallow Policy by Leg for Benchmark Fares

 To allow Policy by Leg:

1. In the Travel Setup Wizard, click the Site Customization setup step.

2. Click the Configuration Settings tab.

3. Select the desired configuration.

4. Select (enable) the Policy by Leg check box allow LLF evaluation per leg,

which may result in multiple violations per trip.

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Define Benchmark Lowest Airfare

 To define the Benchmark Lowest Airfare:

1. In the left-side menu, click the Travel Rules setup step.

2. Click the Benchmark Fare tab.

3. Select the desired policy.

4. Make the appropriate choices as described in the following table.

Field Description/Action

Refundability Select one of the following:

• Does Not Matter: Refundability is not considered when

determining LLF

• Refundable only: Only refundable fares will be used; may

require an extra search

• Cheapest on Plane Only: Cheapest in Cabin booked; may

require an extra search

Select this option to allow the user to request a refundable

flight but still obtain the LLF based on the lowest fare

available. If you do not select this option, then the LLF is

calculated based on the lowest refundable fare – not the

lowest on the plane.

This feature applies to GDS fares only – not direct connect

or Travelfusion results.

22 Travel: Lowest Logical Fare (LLF) / Benchmark Lowest Airfare Travel Service Guide

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Field Description/Action

Number of Stops Select one of the following:

• Does Not Matter: All flights considered

• Two Stop: Consider only 2-stop flights; if no 2-stop flights,

then lowest fare

• One Stop: Consider only 1-stop flights; if no 1-stop flights,

then lowest fare

• Fewest Stops: Only the group of ‘fewest stop’ flights

considered

Note: For a shop by schedule search, SAP Concur always runs a

shop by price in parallel. Since no fares/prices are returned for a shop

by schedule, the LLF calculation will always be based on the results

returned for the parallel “Shop by price”. This could then provide a

LLF for a flight with 1 stop when the user has selected nonstop flights

even though the “Fewest Stops” is selected for the “Number of Stops”

A user always has the option to change the shopping model by

clicking the Shop by Price tab to see the fares used to calculate the

LLF.

Once the user selects a combination of segments in a shop by

schedule and sends a pricing request, the LLF is NOT re-calculated.

Include Rail Click one of the following:

• Yes

• No

NOTES:

• This option applies only to mixed air/rail displays.

• This option does not apply to flex faring.

5. Click Save.

Define the Search Window for Benchmark Fares

 To define the search window:

1. In the left-side menu, click the Travel Rules setup step.

2. Click the Search Options tab.

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3. Select the desired policy.

4. Modify the settings as needed. Help text is available to explain nuances.

Setting Default Description/Action

Travel Policy

Time Window

(Domestic)

3 Hours

Select the number of hours for the default window

for benchmark lowest fares, for both domestic and

international travel.

The default window will pre-populate when the

traveler selects dates and times on the Flight tab.

The traveler can change the default window when

searching but cannot search a smaller time window

than is defined in the Minimum time window

field or a longer time than is defined in the

Maximum time window field below.

NOTE: For Worldspan only, the Anytime option

will appear only for users if the Maximum

Window field is set to 12 hours.

Travel Policy

Time Window

(International)

5 Hours

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