USER GUIDE
For Installation Guide see reverse of book
THESE INSTRUCTIONS TO BE RETAINED BY USER
combination boilers
June 2022
UIN 223483 A05
2
User’s
THE BENCHMARK SERVICE INTERVAL RECORD MUST BE COMPLETED AFTER EACH SERVICE
Ideal Heating is a member of the Benchmark scheme and fully supports the aims of the
programme. Benchmark has been introduced to improve the standards of installation and
commissioning of central heating systems in the UK and to encourage the regular servicing of all
central heating systems to ensure safety and efciency.
All Gas Safe Register installers carry a Gas Safe Register ID card, and have a registration number. Both should be recorded in the
Benchmark Commissioning Checklist. You can check your installer by calling Gas Safe Register direct on 0800 4085500.
1. INTRODUCTION
This boiler is a combination boiler providing both central heating
and instantaneous domestic hot water. Featuring full sequence
automatic ignition and fan assisted combustion.
Due to the high efciency of the boiler, condensate is produced from
the ue gases and this is drained to a suitable disposal point through
a plastic waste pipe at the base of the boiler. A condensate ‘plume’
will also be visible at the ue terminal.
SAFETY
Current Gas Safety (Installation & Use) Regulations or
rules in force.
In your own interest, and that of safety, it is the law that this
boiler must be installed by a Gas Safe Registered Engineer, in
accordance with the above regulations.
In IE, the installation must be carried out by a Registered Gas Installer
(RGII) and installed in accordance with the current edition of I.S. 813
“Domestic Gas Installations”, the current Building Regulations and
reference should be made to the current ETCI rules for electrical
installation.
It is essential that the instructions in this booklet are strictly
followed, for safe and economical operation of the boiler.
ELECTRICITY SUPPLY
This appliance must be earthed.
Supply: 230 V ~ 50 Hz. The fusing should be 3A.
IMPORTANT NOTES
• This appliance must not be operated without the casing
correctly tted and forming an adequate seal.
• If the boiler is installed in a compartment then the compartment
MUST NOT be used for storage purposes.
•
If it is known or suspected that a fault exists on the boiler then
it MUST NOT BE USED until the fault has been corrected by
a Gas Safe Registered Engineer or in IE a Registered Gas
Installer (RGII).
• Under NO circumstances should any of the sealed components
on this appliance be used incorrectly or tampered with.
•
This appliance can be used by children 8 years and
above. Also persons with reduced physical, sensory or
mental capabilities, or lack of experience and knowledge,
provided they have been given supervision or instruction
concerning use of the appliance in a safe way and
understand the hazards involved. Children shall not play
with the appliance. Cleaning and user maintenance shall
not be made by children without supervision.
CONTENTS
1. Introduction .............................................................. 2
Safety ......................................................................... 2
Electricity Supply ........................................................ 2
Important Notes .......................................................... 2
2. Boiler Operation ....................................................... 3
Controls Diagram........................................................ 3
To Start the Boiler ....................................................... 3
Operation Modes ........................................................ 3
Preheat Domestic Hot Water ...................................... 3
Control of Water Temperature .................................... 3
Efcient Heating System Operation............................ 4
Weather Compensation .............................................. 4
Boiler Frost Protection ................................................ 4
Boiler Restart .............................................................. 4
Mains Power Off ......................................................... 4
3. System Water Pressure ........................................... 4
4. Condensate Drain ..................................................... 4
5. General Information ................................................. 5
Boiler Pump ................................................................ 5
Minimum Clearances .................................................. 5
Escape of Gas ............................................................ 5
Cleaning ..................................................................... 5
Maintenance ............................................................... 5
6. Mechanical 24 Hour Timer ....................................... 5
7. Points for the Boiler User ........................................ 6
Troubleshooting .......................................................... 6
8. Normal Operation Display Codes ........................... 7
9. Fault Codes ............................................................... 8
3
User’s
TO START THE BOILER
Start the boiler as follows:
1. Check that the electricity supply to boiler is off.
2. Set the mode knob (C) to ‘BOILER OFF’.
3. Set the Domestic Hot Water temperature knob (A) and Central
Heating temperature knob (B) to ‘max’.
4. Ensure that all hot water taps are turned off.
5.
Switch on electricity to the boiler and check that all controls,
e.g. timer and room thermostat, are on.
6. Set the mode knob (C) to ‘ ’ (winter).
The boiler will commence ignition sequence, supplying heat to the
central heating, if required.
Note. In normal operation the boiler status display (D) will show codes:
00 Standby - no demand for heat.
CH - “80
†
” Central Heating being supplied
H - “60
†
”
Domestic hot water being supplied
P H - “60
†
” Domestic hot water preheat
F P - “10
†
”
Boiler frost protection-boiler will re if temperature is below 5ºC.
†
= temperature shown for example purposes only
During normal operation the burner on indicator (F) will remain
illuminated when the burner is lit.
Note: If the boiler fails to light after ve attempts the fault code
will be displayed (refer to Fault Code page).
OPERATION MODES
Winter Conditions -
(Central Heating and Domestic Hot Water required)
Set the mode knob (C) ‘ ’ (winter).
The boiler will re and supply heat to the radiators but will give
priority to domestic hot water on demand.
The domestic hot water preheat will operate with the
‘
preheat
’
button pressed so that the reheat indicator (G) is on.
Summer Conditions - (Domestic Hot Water only required)
Set the mode knob (C) to ‘
’ (summer).
Set the central heating demand on the external controls to OFF.
The domestic hot water preheat will operate with the
‘
preheat
’
button pressed so that the preheat indicator (E) is on.
Boiler Off
Set the mode knob (C) to ‘OFF’. The boiler mains power supply
must be left on to enable frost protection (see Frost Protection).
PREHEAT - DOMESTIC HOT WATER
The domestic hot water heat exchanger within the boiler can be
kept preheated to provide faster delivery of hot water at the tap.
This is achieved by pressing the ‘
preheat
’ button
(G)
so that
the
preheat indicator (E) is on
.
The boiler will operate periodically for a few seconds to maintain
the domestic hot water heat exchanger in a preheated condition.
The average time period between operation is 90 minutes. This
may vary considerably due to the surrounding ambient temperature
of the boiler. The boiler will operate whenever there is a demand
for domestic hot water.
If standard hot water delivery is satisfactory press the ‘
preheat
’
button (G) so that
the preheat indicator (E) is off
.
CONTROL OF WATER TEMPERATURE
Domestic Hot Water
The domestic hot water temperature is limited by the boiler
controls to a maximum temperature of 65
º
C, adjustable via the
domestic hot water temperature knob (A).
Approximate temperatures for domestic hot water:
Knob Setting Hot Water Temperature (approx.)
Minimum 40ºC
Maximum 65ºC
Due to system variations and seasonal temperature uctuations
domestic hot water ow rates/temperature rise will vary, requiring
adjustment at the tap : the lower the ow rate the higher the
temperature, and vice versa.
Central Heating
The boiler controls the central heating radiator temperature to a
maximum of 80
o
C, adjustable via the central heating temperature
knob (B).
Approximate temperatures for central heating:
Knob Setting
Central Heating Radiator Temperature (approx.)
Minimum 30ºC
Maximum 80ºC
For economy setting ‘
’ refer to Efcient Heating System
Operation.
2. BOILER OPERATION
continued..........
Legend
A. Domestic Hot Water Temperature Knob
B. Central Heating Temperature Knob
C. Mode Knob
D. Boiler Status Display
E. Preheat Indicator
F. Burner ‘on’ Indicator
G. Preheat On Off button
H. Restart button
J. Central Heating Economy Setting
K. Pressure Gauge
L. Timer
88
A
L
K BDFE G H CJ
4
User’s
3. SYSTEM WATER PRESSURE
The system pressure gauge (K - see
page 3) indicates the central heating
system pressure. If the pressure is seen
to fall below the original installation
pressure of 1-2 bar over a period of
time
and continue to fall then a water
leak may
be indicated. In this event re-
pressurise the system. If unable to do so or if the pressure
continues to drop a Gas Safe Registered Engineer or in IE a
Registered Gas Installer (RGII) should be consulted.
THE BOILER WILL NOT OPERATE IF THE PRESSURE
HAS REDUCED TO LESS THAN 0.3 BAR UNDER THIS
CONDITION.
4. CONDENSATE DRAIN
This appliance is tted with a siphonic condensate trap
system that reduces the risk of the appliance condensate
from freezing. However should the condensate pipe to this
appliance freeze, please follow these instructions:
a. If you do not feel competent to carry out the defrosting
instructions below please call your local Gas Safe
Registered installer for assistance.
b.
If you do feel competent to carry out the following instructions
please do so with care when handling hot utensils. Do not
attempt to thaw pipework above ground level.
If this appliance develops a blockage in its condensate pipe,
its condensate will build up to a point where it will make a
gurgling noise prior to locking out an “L2” fault code. If the
appliance is restarted it will make a gurgling noise prior to it
locking out on a failed ignition “L2” code.
To unblock a frozen condensate pipe;
1. Follow the routing of the plastic pipe from its exit point on
the appliance, through its route to its termination point.
Locate the frozen blockage. It is likely that the pipe is
frozen at the most exposed point external to the building
or where there is some obstruction to ow. This could be
at the open end of the pipe, at a bend or elbow, or where
there is a dip in the pipe in which condensate can collect.
The location of the blockage should be identied as
closely as possible before taking further action.
2. Apply a hot water bottle, microwaveable heat pack or a
warm damp cloth to the frozen blockage area. Several
applications may have to be made before it fully defrosts.
Warm water can also be poured onto the pipe from a
watering can or similar. DO NOT use boiling water.
3. Caution when using warm water as this may freeze and
cause other localised hazards.
4.
Once the blockage is removed and the condensate can ow
freely, restart the appliance. (Refer to “To Start the Boiler”)
5. If the appliance fails to ignite, call your Gas Safe
Registered engineer.
Preventative solutions
During cold weather, set the central heating temperature knob
(B) to maximum, (Must return to original setting once cold
spell is over).
Place the heating on continuous and turn the room
thermostat down to 15ºC overnight or when unoccupied.
(Return to normal after cold spell).
EFFICIENT HEATING SYSTEM OPERATION
The boiler is a high efciency, condensing appliance which will
automatically adjust its output to match the demand for heat.
Therefore gas consumption is reduced as the heat demand is
reduced.
The boiler condenses water from the ue gases when operating
most efciently. To operate your boiler efciently (using less gas)
turn the central heating temperature knob (B) to the ‘
e ‘ position
or lower. In winter periods it may be necessary to turn the knob
towards the ‘max’ position to meet heating requirements. This will
depend on the house and radiators used.
Reducing the room thermostat setting by 1ºC can reduce gas
consumption by up to 10%.
WEATHER COMPENSATION
When the Weather Compensation option is tted to the system then
the central heating temperature knob (B) becomes a method of
controlling room temperature. Turn the knob clockwise to increase
room temperature and anti-clockwise to decrease room temperature.
Once the desired setting has been achieved, leave the knob in this
position and the system will automatically achieve the desired room
temperature for all outside weather conditions.
BOILER FROST PROTECTION
The boiler is tted with frost protection that operates in all modes,
provided the power supply to the boiler is always turned on. If
the water in the boiler falls below 5ºC, the frost protection will
activate and run the boiler to avoid freezing. The process does not
guarantee that all other parts of the system will be protected.
If a system frost thermostat has been installed, the boiler must be
set in winter mode, ‘
’, for the system frost protection to run.
If no system frost protection is provided and frost is likely during a
short absence from home it is recommended to leave the system
heating controls or built in programmer (if tted) switched on and
run at a reduced temperature setting. For longer periods, the entire
system should be drained.
BOILER RESTART
To restart the boiler, when directed in the listed fault codes (see
section 9) press the restart button (H). The boiler will repeat its
ignition sequence. If the boiler still fails to start consult a Gas Safe
Registered Engineer or an IE Registered Gas Installer (RGII).
MAINS POWER OFF
To remove all power to the boiler the mains power switch must be
turned off.
5
User’s
5. GENERAL INFORMATION
BOILER PUMP
The boiler pump will operate briey as a self-check once every 24
hours, regardless of system demand.
MINIMUM CLEARANCES
Clearance of 165mm (6
1
/2”) above, 100mm (4”) below, 2.5mm (
1
/8”)
at the sides and 450mm (17
3
/4”) at the front of the boiler casing
must be allowed for servicing.
Bottom Clearance
Bottom clearance after installation can be reduced to 5mm
This must be obtained with an easily removable panel, to provide
the 100mm clearance required for servicing.
ESCAPE OF GAS
Should a gas leak or fault be suspected contact the National Gas
Emergency Service without delay. Telephone 0800 111 999.
Ensure that;
- All naked ames are extinguished
- Do not operate electrical switches
- Open all windows and doors
CLEANING
For normal cleaning simply dust with a dry cloth. To remove stubborn
marks and stains, wipe with a damp cloth and nish off with a dry
cloth. DO NOT use abrasive cleaning materials.
MAINTENANCE
The appliance should be serviced at least once a year by a Gas
Safe Registered Engineer or in IE a Registered Gas Installer
(RGII).
6. MECHANICAL 24 HOUR TIMER
Permanently o Permanently on
Time Indicator
Align current time to arrow
Timer Control
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
O
N
P
e
r
i
o
d
O
N
P
e
r
i
o
d
Operating Mode Indicator
SETTING UP
The outer dial should be set to the current time. Rotate the dial
slowly in a clockwise direction, until the correct hour is aligned
with the arrow printed on the dial.
Note that the outer dial is printed with the 24hr clock e.g. 8.00am
= 8 on the dial, 8.00pm = 20 on the dial.
Do not attempt to rotate the dial in an anti-clockwise
direction.
PROGRAMMING SWITCHING TIMES
Set tappets to outer edge for ON periods and set tappets to inner
edge for OFF periods.
The example shown has been set with 2 on periods.
ON at 9.00am. OFF at 1.00pm. (13 hours)
ON at 6.00pm. (18 hours) OFF at 10.00pm (22 hours)
Manual Switch Operation
To set the timer for timed operation move the switch to the
“TIMED” position.
To set the timer to be continuously on, move the switch to the
“MANUAL ON” position.
To set the timer to be continuously off, move the switch to the
“MANUAL OFF” position.
Note. If boiler does not light when in “timed on” or “manual on”
position, increase temperature on room stat.
6
User’s
7. POINTS FOR THE BOILER USER
Note. In line with our current warranty policy we would ask that you check through the following guide to identify any
problems external to the boiler prior to requesting a service engineers visit. Should the problem be found to be other
than with the appliance we reserve the right to levy a charge for the visit, or for any pre-arranged visit where access is
not gained by the engineer.
TROUBLESHOOTING
YES
YES
NO HOT WATER
Check the mains power is turned
on and ensure mode knob (C) is
in the summer or winter position
Is water coming out of the hot
water tap when turned on?
NO CENTRAL HEATING
Check the mains power is turned
on and ensure mode knob (C) is
in the winter position
Does the boiler operate and
provide central heating?
Check the time settings on the
timer are as you require and
adjust if necessary
Check the timer is in an “ON”
position and the room thermostat
is turned up
NO HOT WATER OR
CENTRAL HEATING
Check the mains power is turned
on and ensure mode knob (C) is
in the winter position
See boiler “Operation Modes”
and “Fault Codes” section
Does the boiler have a display
showing on the front control
panel?
See boiler “Fault Codes”
section. If ‘00’ is displayed then
contact Ideal Customer Services
Helpline if your appliance is
under warranty or a Gas Safe
Registered Engineer, in IE a
Registered Gas Installer (RGII),
if out of warranty
YES
NO
Contact a Gas Safe Registered
Engineer or in IE a Registered
Gas Installer (RGII)
NO
See boiler “Operation Modes”
and “Fault Codes” section. If
“00” is displayed then contact a
Gas Safe Registered Engineer
or in IE a Registered Gas
Installer (RGII)
NO
Contact a Gas Safe Registered
Engineer or in IE a Registered
Gas Installer (RGII)
7
User’s
DISPLAY CODE ON BOILER
DESCRIPTION
The boiler is in standby operation awaiting either a central heating call or hot water demand.
The boiler has a call for central heating but the appliance has reached the desired
temperature set on the boiler.
The boiler has a call for hot water but the appliance has reached the desired temperature set on
the boiler.
The boiler is operating in central heating mode.
The boiler is operating in domestic hot water preheat mode.
The boiler is operating in domestic hot water mode.
The boiler is operating in frost protection.
8. NORMAL OPERATION DISPLAY CODES
FOR ANY QUERIES PLEASE RING THE
ATLANTIC
COMBI CONSUMER HELPLINE : 01482 498660
NOTE. BOILER RESTART PROCEDURE -
To restart the boiler press the restart button. The boiler will repeat the ignition sequence if a heat demand is
present.
The boiler mode knob (C) is in the off position, rotate fully clockwise for hot water and central
heating operation.
00
80
80
60
60
60
1 0
CH
CH
H
FP
--
PH
H
†
†
†
†
†
†
† = temperature shown for example purposes only.
8
User’s
5 Boiler Resets in 15 minutes
Negative Differential
Flow/Return Thermistor
1. Turn electrical supply to boiler off and on.
2. If the boiler fails to operate please contact Ideal (if under warranty) or alternatively
a Gas Safe Registered Engineer if outside of the warranty period. In IE contact a
Registered Gas Installer (RGII).
If the boiler fails to operate then please contact Ideal (if under warranty) or alternatively
a Gas Safe Registered Engineer if outside of the warranty period. In IE contact a
Registered Gas Installer (RGII).
False Flame Lockout
Restart the appliance - if the boiler fails to operate then please contact Ideal (if under
warranty) or alternatively a Gas Safe Registered Engineer if outside of the warranty
period. In IE contact a Registered Gas Installer (RGII).
DISPLAY CODE ON BOILER
DESCRIPTION
Low Water Pressure
ACTION
Check system water pressure is between 1 & 1.5bar on the system pressure
gauge. To
re-pressurise the system see Section 3. If the boiler still fails to operate then please contact
Ideal (if under
warranty) or alternatively a Gas Safe Registered Engineer if outside of the
warranty period. In IE contact a Registered Gas Installer (RGII).
Check system water pressure is between 1 & 1.5bar on the system pressure
gauge.
To re-pressurise the system see Section 3. If the boiler fails to operate then please contact
Ideal (if under
warranty) or alternatively a Gas Safe Registered Engineer if outside of the
warranty period. In IE contact a Registered Gas Installer (RGII).
9. FAULT CODES
Flow Temperature Overheat
or No Water Flow
Flow/Return Differential >
50°C
If the boiler fails to operate then please contact Ideal (if under warranty) or alternatively
a Gas Safe Registered Engineer if outside of the warranty period. In IE contact a
Registered Gas Installer (RGII).
Rotate all knobs fully clockwise, turn boiler power off and on then press restart.
Diverter Valve in mid-position
for service
Flame Loss
Ignition Lockout
1. Check other gas appliances in the house are working to conrm a supply is present in
the property.
2
. If other appliances do not work or there are no other appliances, check the gas supply
is on at the meter and/or pre payment meter has credit. If the boiler fails to operate then
please contact Ideal (if under warranty) or alternatively a Gas Safe Registered Engineer
if outside of the warranty period. In IE contact a Registered Gas Installer (RGII).
1. Check condensate Pipe for blockages (refer to Section 4)
2. Check other gas appliances in the house are working to conrm a supply is present in
the property.
3. If other appliances do not work or there are no other appliances, check the gas supply
is on at the meter and/or pre payment meter has credit. If the boiler fails to operate then
please contact Ideal (if under warranty) or alternatively a Gas Safe Registered Engineer
if outside of the warranty period. In IE contact a Registered Gas Installer (RGII).
Fan Fault
Restart the appliance - if the boiler fails to operate then please contact Ideal (if under
warranty) or alternatively a Gas Safe Registered Engineer if outside of the warranty
period. In IE contact a Registered Gas Installer (RGII).
Flow Thermistor
Restart the appliance - if the boiler fails to operate then please contact Ideal (if under
warranty) or alternatively a Gas Safe Registered Engineer if outside of the warranty
period. In IE contact a Registered Gas Installer (RGII).
Return Thermistor
Restart the appliance - if the boiler fails to operate then please contact Ideal (if under
warranty) or alternatively a Gas Safe Registered Engineer if outside of the warranty
period. In IE contact a Registered Gas Installer (RGII).
Outside Sensor Failure
Restart the appliance - if the boiler fails to operate then please contact Ideal (if under
warranty) or alternatively a Gas Safe Registered Engineer if outside of the warranty
period. In IE contact a Registered Gas Installer (RGII).
Low Mains Voltage
Contact a qualied electrician or your electricity provider.
Uncongured PCB
Uncongured/faulty PCB or gas valve short circuit. Please contact Ideal (if under
warranty) or alternatively a Gas Safe Registered Engineer if outside of the warranty
period. In IE contact a Registered Gas Installer (RGII).
F1
F2
F3
F4 L4
F5 L5
F6
F7
F9 L9
L1
L2
L6
LC
FA
FU
U
No primary water ow
Pump dry run
Pump rotor blocked
Check system water pressure is between 1 & 1.5bar on the system pressure
gauge. To
re-pressurise the system see Section 3. If the boiler still fails to operate then please contact
Ideal (if under
warranty) or alternatively a Gas Safe Registered Engineer if outside of the
warranty period. In IE contact a Registered Gas Installer (RGII).
Check system water pressure is between 1 & 1.5bar on the system pressure
gauge. To
re-pressurise the system see Section 3. If the boiler still fails to operate then please contact
Ideal (if under
warranty) or alternatively a Gas Safe Registered Engineer if outside of the
warranty period. In IE contact a Registered Gas Installer (RGII).
If the boiler fails to operate then please contact Ideal (if under warranty) or alternatively
a Gas Safe Registered Engineer if outside of the warranty period. In IE contact a
Registered Gas Installer (RGII).
FH
FL
FP
