IT Project/Program Portfolio Manager

Note: This is a generalized representation of positions in this class and is not intended to identify essential functions per ADA

State of IT Project/Program Portfolio Manager 32002440

North Carolina 10/2023

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Class Concept

The IT Project/Program Portfolio Manager facilitates strategic planning and prioritization to successfully

deliver multiple, complex Information Technology projects to meet the goals, values, and objectives of a

diverse IT organization. Positions manage and provide leadership for staff responsible for the functions of

the agency- or division- wide Project/Program Office, including complex project management, quality

assurance and risk management, enterprise tool sets, and security. Positions are responsible for

developing and maintaining effective working relationships with the agency business leaders. Positions

have overall responsibility for the agency/division enterprise portfolio management including strategic

planning, forecasting, project prioritization, resource allocation, budgeting, and assessing risk, risk

mitigation, schedule and budget data, action plans, and related assignments. Positions in this class conduct

post project reviews for compilation of lessons learned, customer satisfaction, and achievement of project

goals. The planning of new projects reflects key lessons learned from past projects. Positions in this class

also analyze capacity and resource allocation to ensure effective and efficient delivery of services and

establish policies, procedures, standards, methodologies, and guidelines for information technology

projects and services. Position serves as the manager supervising project managers who lead, direct, and

support multiple projects or IT programs of considerable complexity and scope. This role is responsible for

the review of plans for accuracy and manageability.

(Within the IT Project Management branch of the IT job family, ‘program’ refers to a suite of related projects,

whereas ‘portfolio’ refers to multiple, independent projects.)

Recruitment Standards

Knowledge, Skills, and Abilities

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Demonstrated ability to successfully manage a portfolio including programs that may consist of

multiple projects and/or multiple independent projects that may be in one or more programs of

major significance to the business, characterized by its high-risk profile, budget, duration,

complexity of design, or the adoption of new techniques or technologies

•

Demonstrated ability to acquire and utilize the necessary resources and skills to successfully

deliver the program/project within agreed parameters of cost, timeframes, quality, and

deliverables

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Ability to supervise other project managers with responsibilities for developing and

executing all project related plans

•

Demonstrated skill in managing projects and / or programs utilizing project management

methodologies

•

Demonstrated thorough knowledge of IT and its use in an organization

•

Demonstrated ability to successfully propose and lead strategic initiatives

•

Ability to communicate and deliver presentations, metrics, dashboards, briefings, and / or project

and / or program updates to executive leadership

•

Ability to adapt to business needs and changes while managing multiple initiatives, projects, and /

or programs

•

Ability to identify and plan systematic corrective action to reduce errors and improve the quality of

the systems and services by examination of the root causes of problems

•

Demonstrated ability to advise, assist, and lead in improving the quality of project and / or

program management best practices

•

Thorough knowledge of contract and vendor management, including contract deliverables