Standard Document

Automatic

Installation

Behavior - Xerox

Desktop Print

Experience App

Additional

information, if

needed, on one or

more lines

Month 00, 0000

is a trademark of Xerox Corporation in the

United States and/or other countries. BR32705

Other company trademarks are also acknowledged.

Document Version: 1.9 (December 2021).

Overview

Xerox has enabled automatic installation of the Xerox

Desktop Print Experience App through

Windows Update. Automatic installations are supported by the Xerox

Desktop Print Experience

App version 5.0 (7.192.8) and later. Customers using supported Xerox

Devices and supported

operating systems will no longer need to download and install the Xerox

Desktop Print Experience

App through www.support.xerox.com or through the Xerox

Smart Start Installer. Note both Xerox

V4 Print Drivers and the Xerox

Desktop Print Experience App will still be available on

www.support.xerox.com for download.

When a customer creates a print queue for a supported device, Windows Update will download

and install the application automatically. Furthermore, when Xerox

releases new versions of the

Xerox

Desktop Print Experience App customers will receive the new version through Windows

Update. The Xerox

Desktop Print Experience App provides the ability to select additional features

when utilizing the V4 print architecture to print from the desktop.

Contents 
1.  Prerequisites ..................................................................................................................................... 3 
Supported Operating Systems ........................................................................................................ 3 
Windows System Update Server (WSUS) Considerations ............................................................. 3 
Print Drivers ..................................................................................................................................... 3 
2.  Automatic installation of the Xerox
®
 Desktop Print Experience App .......................................... 4 
When do Automatic Xerox
®
 Desktop Print Experience App Installations occur? ........................... 4 
How does automatic installation of the Xerox
®
 Desktop Print Experience App work? ................... 4 
What happens during an automatic Xerox
®
 Desktop Print Experience App Installation? .............. 5 
What if I already have the Xerox
®
 Desktop Print Experience App installed on my PC? ................. 7 
Automatic Installation Exception – Windows IPP printers .............................................................. 7 
3.  Automatic Installation Scenarios .................................................................................................... 8 
Xerox
®
 Type 4 Print Driver Scenarios ................................................................................................. 8 
Xerox
®
 Type 3 Print Driver Scenarios ................................................................................................. 9 
 
   

1. Prerequisites

SUPPORTED OPERATING SYSTEMS

• Windows 10 version 1709 (Redstone 3) and later

• Windows 11

• Windows Server 2019 (version 1809) and later

• Windows Server 2022

• Windows Server 2016 and older Windows server and client operating systems are not

supported.

WINDOWS SYSTEM UPDATE SERVER (WSUS) CONSIDERATIONS

• Xerox

Desktop Print Experience App automatic installation requires access to Microsoft

Windows Update. If your IT organization uses a WSUS server to block driver updates, then

automatic installations will not work.

• WSUS administrators must approve Xerox

Extension INF and Component INF updates for the

Xerox

Desktop Print Experience App automatic installation to work.

• Administrators should also approve Xerox

Print Driver updates as well. In certain printer

installation scenarios, Windows will attempt to download a Xerox

Type 4 Print Driver from

Windows Update. If Xerox

Print Driver updates are blocked, then Windows will use a Class

print driver instead.

PRINT DRIVERS

What are Type 3 print drivers?

Introduced in Windows 2000 Type 3 print drivers are optimized for printing from traditional desktop

applications. Xerox

Type 3 Print Drivers do not need the Xerox

Desktop Print Experience App.

What are Type 4 print drivers?

• Introduced in Windows 8, Type 4 print drivers are optimized for printing from both traditional

desktop applications and Microsoft Store applications. Xerox

Type 4 Print Drivers need the

Xerox

Desktop Print Experience App for features like secure print, accounting, and finishing

features such as folding.

• Windows or Xerox

Class Drivers do not support the Xerox

Desktop Print Experience App.

2. Automatic installation of the Xerox

Desktop Print

Experience App

WHEN DO AUTOMATIC XEROX

DESKTOP PRINT EXPERIENCE APP INSTALLATIONS OCCUR?

Windows will either automatically install the Xerox

Desktop Print Experience App during print

queue creation or when Windows checks for updates.

• Automatic installs during print queue creation depend on the printer port type and the print driver

type selected by the user. See the Automatic Installation Scenarios section for details on which

printer creation scenarios trigger automatic installs.

• Windows normally checks for updates every 22 hours or once a day. Users can always manually

check for updates.

HOW DOES AUTOMATIC INSTALLATION OF THE XEROX

DESKTOP PRINT EXPERIENCE APP

WORK?

To enable automatic installation of the Xerox

Desktop Print Experience App, Xerox posts two

items to Windows Update - the Extension INF and the Component INF.

• Extension INF – This item tells Windows Update which devices support automatic installation of

Xerox

Desktop Print Experience App. Xerox will post extension INFs to Windows Update on a

per-device basis. New and popular products will be prioritized. Xerox may never post an

extension INF for older products. The extension INF instructs Windows Update to download the

Component INF.

• Component INF – This item contains the Xerox

Desktop Print Experience App installer. When

Windows Update downloads this item, Windows will launch the installer and silently install the

Xerox

Desktop Print Experience App.

Each extension INF contains the device’s hardware ID. Windows uses these hardware ID’s to

determine if a device supports automatic installation of the Xerox

Desktop Print Experience App.

When a printer is installed or when Windows checks for updates it compares hardware ID’s of

installed printers to hardware ID’s in the Extension INF files posted on Windows Update.

Figure 1 - Xerox

Type 4 Print Driver Automatic Installation Scenario

If a printer’s hardware ID matches a hardware ID in the Extension INF then Windows Update

downloads the Extension INF and Component INF files.

Windows does not use the type of Xerox

Print Driver to determine if a device supports automatic

installation of the Xerox

Desktop Print Experience App. Printers created with Xerox

Type 3 Print

Drivers can trigger Windows Update to download and run the Xerox

Desktop Print Experience

App installer if the hardware ID matches an Extension INF. If the installer only detects Xerox

Type

3 Print Drivers then it will exit without installing the app.

The Xerox

Desktop Print Experience App is only installed if the installer detects a Xerox

Type 4

Print Drivers.

WHAT HAPPENS DURING AN AUTOMATIC XEROX

DESKTOP PRINT EXPERIENCE APP

INSTALLATION?

Automatic Installation of the Xerox

Desktop Print Experience App occurs in a series of three

steps.

Step 1 – Windows checks to see if a printer’s hardware ID matches an Extension INF present on

Windows Update. Depending on the printer port and type of Xerox

Print driver, this can happen

when the printer is created or when Windows checks for updates.

Step 2 – If a match is discovered Windows Update will download the Extension INF. The

Extension INF then prompts Windows Update to download the Component INF, which contains the

Xerox

Desktop Print Experience App installer.

Figure 3 - Windows Update history showing Extension INF and Component INF downloads

Figure 2 - Xerox

Type 3 Print Driver Automatic Installation Scenario

Both the Extension INF and Component INF are stored in the PC’s Driver Store,

C:\Windows\System32\DriverStore\FileRepository.

Figure 4 - Extension INF and Component INF in Windows driver store

Step 3 – Windows silently runs the Xerox

Desktop Print Experience App installer. The installer

then searches the PC for a printer using a Xerox

Type 4 Print Driver.

• If the installer finds a Xerox

Type 4 Print Driver then it will silently install the Xerox

Desktop

Print Experience App.

Figure 5 - Event 11707 - Xerox

Desktop Print Experience App installed successfully

• If the installer does not find a Xerox

Type 4 Print Driver then it will quickly quit without installing

the Xerox

Desktop Print Experience App.

• The Xerox

Desktop Print Experience App installer will not install the app if there are only Xerox

Class Drivers installed.

Figure 6 - Event 11708 - Xerox

Desktop Print Experience App Installer did not find a Xerox Type 4 print driver

WHAT IF I ALREADY HAVE THE XEROX

DESKTOP PRINT EXPERIENCE APP INSTALLED ON

MY PC?

• When Xerox releases a new version of the Xerox

Desktop Print Experience App, a new

Component INF containing the new version will be posted to Windows Update. Windows PC’s

that have a printer with a supported hardware ID will automatically download the new

Component INF when Windows Update is run.

– When Windows Update downloads the new Component INF, it may also download Extension

INF updates for supported devices again even if they have not changed. This does not affect

the upgrade of the Xerox

Desktop Print Experience App.

• If the Xerox

Desktop Print Experience App installer from the Component INF detects a previous

version of the Xerox

Desktop Print Experience App installed on the system, it will uninstall it

before installing the new version.

• All printers that use Xerox

Type 4 Print Drivers will be upgraded to the new desktop app

version, not just printers supported by an Extension INF.

• If the Xerox

Desktop Print Experience App installer from the Component INF detects a newer

version of the Xerox

Desktop Print Experience App installed on the system, it will exit without

installing the app. A MSinstaller event 11729 will trigger if this occurs.

AUTOMATIC INSTALLATION EXCEPTION – WINDOWS IPP PRINTERS

The Xerox

Desktop Print Experience App is designed to work with Xerox

Type 4 Print Drivers.

Windows IPP print drivers use the Microsoft IPP Class driver, which does not support the Xerox

Desktop Print Experience App. Therefore, Windows IPP printers do not support automatic

installations of the Xerox

Desktop Print Experience App.

3. Automatic Installation Scenarios

This section will cover common print driver installation scenarios. It will detail when Xerox

Desktop Print Experience App is automatically installed.

Xerox

Type 4 Print Driver Scenarios

LOCAL PRINTER AUTOMATIC INSTALLATION SCENARIOS

Printer created on a TCP/IP port

• Windows will not automatically download and install the Xerox

Desktop Print Experience App

during printer creation.

• Automatic installation of the Xerox

Desktop Print Experience App will occur when Windows

checks for updates.

Printer created on a WSD or USB port

• When creating a WSD or USB printer Windows will download and install the Xerox

Desktop

Print Experience App from Windows Update during printer creation.

• To create a WSD or USB printer Windows will also download the Xerox

Type 4 Print Driver

from Windows Update.

– Note – If your organization uses a WSUS server then administrators must approve Xerox

Print Driver updates. Otherwise, the Xerox

Desktop Print Experience App will not be

installed. See the WSUS Server Considerations section for more details.

• This behavior applies to Windows 10, Windows 11, Server 2019, and Server 2022.

POINT AND PRINT AUTOMATIC INSTALLATION SCENARIOS

Print Server Printers

• Automatic Xerox

Desktop Print Experience App installation is supported by Windows Server

2019 and up.

• Automatic Xerox

Desktop Print Experience App installation scenarios on Windows print servers

are the same as the Xerox

Type 4 Local Printer installation scenarios listed in the previous

section.

• How Windows downloads the Xerox

Desktop Print Experience App depends on the printer port

an admin chooses TCP/IP or WSD.

Client Point and Print Printers

The Windows

September 14

, 2021 Security Update changed the behavior of Point and Print on

V4 clients. After installing this update Windows clients will no longer download the Xerox

Type 4

Print Driver or Xerox

Desktop Print Experience app from Windows Update.

Post Windows

September 14

Security Update Scenario

• When a client connects to a server print queue it will not check Windows Update for available

downloads associated with the hardware ID.

• The client will create a Point and Print printer with the Microsoft

Enhanced Point and Print

Driver.

• The client will not download a Xerox

Type 4 Print Driver, Extension INF, or Component INF

from Windows Update when the user connects to the shared printer. The client will not

automatically install the Xerox

Desktop Print Experience App

• The Microsoft

Enhanced Point and Print Driver will work with an existing installation of the

Xerox

Desktop Print Experience App.

• This behavior applies to Windows 10 and Windows 11 clients.

Pre-September 14

Security Update Scenario

This behavior only applies to clients that do not have the Windows

September 14

, 2021 Security

Update installed. Once the September 14

update is installed this workflow and caveat no longer

apply.

• When a client connects to a server print queue Windows will check Windows Update for

available downloads associated with the hardware ID.

• The client will download the Xerox

Type 4 Print Driver from Windows Update.

• The client will also download the Extension INF and Component INF file from Windows Update.

• The Xerox

Desktop Print Experience App installer will then silently install the Xerox

Desktop

Print Experience App. This does not require any user input.

• This behavior applies to Windows 10 clients.

Caveat

If the client cannot download a Xerox

Type 4 Print Driver from Windows Update, then it will use

the Microsoft Enhanced Point and Print driver instead.

In this case:

• Windows Update will download the Extension and Component INF files.

– Note: these files are not automatically deleted from

C:\Windows\System32\DriverStore\FileRepository

• The Xerox

Desktop Print Experience App installer will not install the app.

• To avoid this scenario an Admin needs to approve Xerox

Print Driver updates through Windows

Update. Refer to WSUS Server Considerations for more details.

Xerox

Type 3 Print Driver Scenarios

LOCAL PRINTER AUTOMATIC INSTALLATION SCENARIOS

Printer created with the Xerox

Global Print Driver on a TCP/IP port

In Windows 10 and Windows Server 2019

• Windows 10 and Windows Server 2019 will not automatically download or install the Xerox

Desktop Print Experience App during printer creation or when Windows checks for updates.

In Windows 11 and Windows Server 2022

• Windows 11 and Server 2022 will not automatically download and install the Xerox

Desktop

Print Experience App during printer creation

• The Xerox

Desktop Print Experience App will be automatically downloaded the next time

Windows checks for updates

• If no Xerox

Type 4 Print Drivers are present on the PC, then the Xerox

Desktop Print

Experience App will not be installed.

Printer created with the Xerox

Global Print Driver on a WSD or USB port

• To create a WSD or USB printer with the Xerox

Global Print driver the driver must be installed

on the PC before printer creation.

• Windows will not automatically download and install the Xerox

Desktop Print Experience App

during printer creation.

• The Xerox

Desktop Print Experience App will be automatically downloaded the next time

Windows checks for updates.

• If no Xerox

Type 4 Print Drivers are present on the PC, then the Xerox

Desktop Print

Experience App will not be installed.

• This behavior applies to Windows 10, Windows 11, Server 2019, and Server 2022.

Note: The Component INF and Extension INF are not deleted from the driver store if the installer

quits without installing the Desktop App

Printer created with a Xerox

Type 3 Product Specific print driver or Xerox

Type 3 Pull Print Driver on

a TCP/IP, WSD, or USB Port

• Windows will not automatically download and install the Xerox

Desktop Print Experience App

during printer creation.

• The Xerox

Desktop Print Experience App will be automatically downloaded the next time

Windows checks for updates.

• If no Xerox

Type 4 Print Drivers are present on the PC, then the Xerox

Desktop Print

Experience App will not be installed.

• This behavior applies to Windows 10, Windows 11, Server 2019 and Server 2022.

Note: The Component INF and Extension INF are not deleted from the driver store if the installer

quits without installing the Desktop App

POINT AND PRINT AUTOMATIC INSTALLATION SCENARIOS

Print Server Printers

• Automatic Xerox

Desktop Print Experience App installation is supported by Windows Server

2019 and up.

• Automatic Xerox

Desktop Print Experience App installation scenarios on Windows print servers

are the same as the Xerox

Type 3 Local Printer installation scenarios listed in the above

section.

• How Windows downloads the Xerox

Desktop Print Experience App depends on the OS, printer

port, and the Xerox

Print Driver an admin chooses.

Client Point and Print Printers

Note: When a client connects to a server print queue that uses a Xerox

Type 3 Print Driver it will

download a copy of the print driver from the print server and use it to create a point and print