May 9, 2024

This memorandum provides general operating policy and holiday planning guidance for the

upcoming 2024 Memorial Day Holiday (observed on Monday, May 27, 2024). Service levels for this

holiday are displayed in Exhibit 125.22 of the Postal Operations Manual (POM).

Memorial Day is a widely observed holiday, which means that many businesses are closed and not

producing outgoing mail. There will be no regular delivery service except for Holiday Premium

Priority Mail Express and Holiday Same Day Package delivery. Personnel on duty should check

collection boxes at Post Office, lobby drops and Self-Service Kiosks (SSKs) for overflow on

Monday, May 27, 2024.

and mail delivery status

• For planning purposes, Post Offices should use recent mail volume trends, and adjust for

any unforeseen local circumstances

• The pre- and post-holiday surveys adhering to delivery compliance to these plans must be

completed with accuracy

Tuesday, May 21, 2024:

• Local management should review the Route Book for the following week’s Holiday drop

times by our same day mailers. Route Books will be sent from the External Customer

Integration Team via the SharePoint below and My Post Office (MyPO) certification link:

o Ensure compliance to the Triangulation Pull Up Play Escalation leading into the

holiday weekend

Saturday, May 25, 2024:

In addition to regular (Saturday) delivery and collections, all delivery offices should:

• Take appropriate action to ensure units remain in a current status; the goal is to have zero

delayed or curtailed mail volumes going into the holiday

• Plan and schedule in alignment to address efficiencies to ensure late carriers, service,

scanning indicators, overtime and penalty overtime impacts are reduced

o Carriers should not be scheduled prior to Distribution Up Time (DUT).

o Carriers should be loading their vehicles within 15 minutes of their begin tour

o Carriers should be delivering packages within 45 minutes of their begin tour

• EAS must use Delivery Management Systems (DMS), when available, to confirm proper

scanning and delivery of Sunday parcels has been completed at all HUB locations

• Delivery of any product not committed on this day will only be designated by the Vice

President for that assigned Region

Memorial Day Holiday, “Widely Observed,” Monday, May 27, 2024:

• There will be no regular delivery service except for Holiday Premium Priority Mail Express

and Holiday Same Day Package Delivery (HUB and spoke structures)

Same Day parcels has been completed at all HUB locations

• Delivery of any product not committed on this day will only be designated by the Vice

President for that assigned Region

• Collection Operations:

o District Managers will coordinate with plant partners and perform full collections if

cancelations are scheduled.

o Collection times must be performed as close to the last posted pick up time as

possible.

o District Mangers will coordinate with Logistics to ensure adequate transportation is

scheduled to transport all collected mail.

Tuesday, May 28, 2024:

Return to normal service levels.

• Take appropriate action to ensure units remain in a current status; the goal is to have zero

delayed or curtailed mail volumes

floor engagement

• Planning and scheduling must be aligned to support leave and return times without

conducting 6 to 9 package deliveries

• Plan and schedule in alignment to address efficiencies ensuring service, scanning

performance, late carriers, overtime and penalty overtime impacts are reduced

• Delivery managers and supervisors should plan for additional mail volume and packages

for delivery after the holiday without pre-touring carriers

• Collections must start and run-on time to meet the DOV to the mail processing facilities

mail volumes.

Management should ensure SSK consumables and supplies are fully stocked and postage

stamps/mailing supplies (Expedited Packaging Supplies, ReadyPost, Greeting Cards, Gift Cards)

are available for customers.

Offices should display proper “door cling” signage prior to the holiday. Visibly taped or handwritten

signage is not acceptable. Advise customers of any Contract Postal Units (CPUs) or Approved

Shipper (APS) locations where retail services will be available on the Memorial Day holiday and

provide them with the hours of operation.

• Remote Forwarding System (RFS): Ensure undeliverable parcels are processed

timely to avoid backlogs through the holiday.

• Parcel Return Service (PRS): Dispatch PRS as scheduled. If needed, escalate non-picked

up package issues to your Business Service Network (BSN) representative, and annotate

in RADAR. For Return Delivery Units (RDU), follow the 48-hour rule before dispatching to

the plant.

• Equipment: Confirm all scanning equipment is operable and transmitting without incidents

including: ADUS, SDUS, PASS, DSS, MDD-IO. Extra batteries should be kept on hand as

needed. For ADUS and SDUS equipment, the holiday sort plan mimics the Sunday PDTAT

configuration. Sites should verify their PDTAT files are correct. If changes are required,

• ‘First In First Out’ (FIFO): Use placards, signs, and lines for maintaining FIFO to manage

volume and assist with applying the correct Delivery Day Indicator (DDI)

• Delivery Day Indicator (DDI): Management oversight to ensure delivery units apply the

correct DDI BEFORE scanning packages (see below). REMINDER: After 11:00 AM, in

conjunction with 15 minutes of idle time (no scans), the PASS and DSS machines will

no longer have “Today” available as a DDI selection

• PM Parcel Distribution: Review volumes, schedules, and work all available parcels in the

PM to ensure unit is clean before the holiday.

• Sorting and Staging Area: Confirm all processing equipment/containers are neat, in place,

and ready for the following day. Check housekeeping: floors clear of debris, trash bins

• Utilize an RPG model for DPS processing on Sunday and Monday night that ensures an

early DPS dispatch for Tuesday delivery.

• Ensure only one DPS run on Tuesday morning (no double runs of DPS).

• Communicate with Marketing and Logistics to leverage mailer volumes available for

Holiday pick up and Outgoing processing.

• Decisions for Tuesday early collection plans will be determined locally by Region/Division.

(See below instructions relative to processing and dispatching Commercial Mailings).

• Evaluate the processing of Outgoing Packages on the day of the holiday to avoid late

clearance on Tuesday. (Sites not processing OG packages on the holiday must create an

early collection plan to start outgoing operations earlier).

Specific planning activities should include:

• Coordination with Business Mail Entry Unit (BMEU) Managers.

• Coordination with Detached Mail Units

• Coordination with Business Service Network Managers.

• Notifying Commercial Mailers of BMEU Holiday hours and assurance that mail which is

entered will be processed and dispatched.

• Adjusting Operating Plans and RPGs to include the anticipated Commercial Mail volumes.

• Ensuring that all processed mail is dispatched on scheduled transportation on Monday

night and Tuesday morning.

ensuring all destinating volume receives it’s stopped the clock Received at Opening Unit (RAOU)

scan upon arrival.

Plant managers must ensure that Integrated Operating Plans (IOPs) between the BMEUs and

Operations are updated to ensure timely induction, processing and dispatch of mail presented to

the BMEU prior to and on holidays. BMEU managers must ensure that all staff at both the BMEUs

and the Detached Mail Units are familiar with and execute their operations in accordance with the

IOP. Local collection and cancellation plans must be coordinated with associate offices and must

support achievement of 24-hour clock indicators. Managers and supervisors must plan for

anticipated increased volumes after the holiday. It is vital to ensure all mail is finalized, prepared for

Reductions in FAST holiday constraints or facility closures will not be approved; every site must

maintain appointment availability. Plants need to ensure timely acceptance of drop shipments.

Please ensure that the local FAST facility coordinator contact information is current. The FAST

Help Desk will be authorized to contact local Plant Managers directly to resolve urgent acceptance

issues.

Network Distribution Centers (NDCs) also have an opportunity to consolidate and compress

operations to generate savings while maintaining service performance levels. NDCs must utilize the

RPG tool to staff operations. NDCs must schedule drop shipment acceptance hours to ensure

Facility Planned Power Outages:

MTSC KB0012715

Refer to the Mail Processing Emergency Response Checklists for critical actions and tasks.

Additional Information

FAP_Power_Outage_Notification@usps.gov. The CR form is available in the MTSC KB.

system and request NST assistance.

Non-Emergency Project Requests:

MTSC will provide phone support 24 hours a day through the holiday but will curtail all

non-emergency support activities to ensure sufficient Help Desk coverage during the holiday

scheduling period. Normal projects and supplemental support activities will resume in the week

following the holiday.

International Service Center Operations

This widely observed holiday presents an opportunity to match processing to workload to ensure

Lives Acceptance FedEx Network:

Live animal shipments will not be accepted Tuesday, May 28, 2024. Live animal shipments will

resume back on Wednesday, May 29, 2024.

UPS will operate on Tuesday, May 28, 2024, for only the attachment 14 lanes. Facilities should

verify routes in SAMS.