1
PERSONAL ENRICHMENT 413.552.2123 REGISTER ONLINE: WWW.HCC.EDU/BCE
CLASSES BEGIN IN JANUARY. REGISTER NOW AT WWW.HCC.EDU/BCE
SPRING
2018
HCC MGM CULINARY ARTS INSTITUTE - SEE PAGE 3
2
BUSINESS AND COMMUNITY EDUCATION QUESTIONS? CALL 413.552.2500
y
413.552.2123
MGM will open its casino, retail, dining, and
entertainment complex in the fall of 2018,
bringing over 3,000 new jobs to the area. Now is
the time to get ready. For training opportunities
for upcoming jobs at MGM Springfield, go to:
www.mccti.org
Dealer school scheduled
to open February 2018
Register now.
Questions about courses in this bulletin? Contact Business and Community Education: 413.552.2500
Main Campus
Kittredge Center for Business
and Workforce Development
303 Homestead Avenue
Holyoke, MA 01040
413.552.2500
www.hcc.edu
Additional Locations
E2E: Quaboag Region Workforce
and Training Center
79 Main St. Ware, MA 01082
413.552.2086, rgri[email protected]
Ludlow Area Adult
Learning Center (LAALC)
54 Winsor St., Ludlow, MA 01056
413.583.0320
www.ludlowcenter.org
Picknelly Adult and Family
Education Center (PAFEC)
206 Maple St., Holyoke, MA 01040
413.552.2990
Holyoke Campus Map / Parking
VISITOR PARKING
GEORGE FROST DRIVE
RT
. 202 HOMESTEAD A
VENUE
CHERRY STREET
JARVIS AVENUE
Kids’ Place
Day Care
Center
Doyle Drive
Westfield Road
Route 202
Public Safety
Bartley Center
for Athletics and
Recreation
Campus
Center
Donahue
LOWER J
PARKING (LJ)
Frost
Marieb
K
L
E
Fine and
Performing
Arts
Kittredge
Center
Library
MINI J PARKING (MJ)
S
Bartley
Kittredge Center For
Business and Workforce
Development
Holyoke Community College Campus Map
S
W
E
N
Center for
Health
Education
BUILDINGS
BC Bartley Center David M. Bartley Center for Athletics & Recreation
CC Campus Center Bookstore, Cafeteria
CHE Center for Health Education
DON Donahue Social Sciences; Arts & Humanities; Library; AV Center
FPA Fine & Performing Arts Fine & Performing Arts; Leslie Phillips
Theater
FR Frost Administration (Welcome Center, Student Records, FR 221),
Admissions
KC Kittredge Center Business, Science, Technology, Engineering &
Math
MRB Marieb Health & Natural Sciences
PS Public Safety Power Plant, Campus Police
For maps, directions and more on parking go to www.hcc.edu/location
Parking: All students are required to register their vehicles with the Campus
Police Department. During the evening, students may register their cars at
the switchboard located on the third floor of Frost. You must provide a valid
vehicle registration. Consult the campus map (above) for student parking
areas. There is no charge for a parking sticker.
Training for upcoming jobs at MGM Springfield
presented by Training and Workforce Options (TWO),
a joint venture of Springfield Technical and Holyoke
Community Colleges
3
PERSONAL ENRICHMENT 413.552.2123 REGISTER ONLINE: WWW.HCC.EDU/BCE
Now serving...
The HCC MGM Culinary Arts Institute
All levels of culinary and hospitality education and training all in one location
Associate Degrees and Credit Certificate Programs
Hospitality Management
Contact Warren Leigh, 413.552.2298,
Culinary Arts
Contact Warren Leigh, 413.552.2298,
Professional Development Certificates
Culinary & Hospitality Programs
See pages 11-13
ServSafe
See page 12
TiPS
See page 12
Contact Maria Vargas at
413.552.2122, mvargas@
hcc.edu, or Bob Grin,
413.552.2086, rgri[email protected]
Personal Enrichment
Gourmet Cooking Classes
See page 19-20. Contact
Valentyna Semyrog, 413.552.2123, vsem[email protected]
or Ken White, 413.552.2324, [email protected]
Job Training for The Unemployed
Partnership for Hospitality and Culinary Excellence
Contact Milissa Daniels, 413.552.2042,
Starting in December classes to be held at
the new HCC MGM Culinary Arts Institute
164 Race Street, Holyoke MA
Questions about courses in this bulletin? Contact Business and Community Education: 413.552.2500
4
BUSINESS AND COMMUNITY EDUCATION QUESTIONS? CALL 413.552.2500
COMPUTERS & TECHNOLOGY
Take advantage of testing and
assessment services in our state-
of the-art Testing and Workforce
Certification Center
For HiSET testing please call Theresa at 413.552.2292.
For all other testing please call Elaine at 413.552.2112.
Here, you can relax while testing for the
LSAT, HiSET, ACT National Career Readiness
Certificate, and many other college
entrance and workforce certification exams.
Computers & Technology .............. 4
Quickbooks........................................ 6
Web & Web Design ................................. 6
Information Technology ............................. 6
Cisco Training Academy ..............................7
Computer Basics at PAFEC . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Professional Development ............. 8
Bookkeeping....................................... 8
Commercial Drivers License ......................... 8
Construction Supervisors
& Building Professionals - Online ...................8
Construction Trades ................................ 9
Education (K-12).................................... 9
Event Planning .....................................10
Healthcare ........................................10
Hoisting New License Exam Prep. ....................11
Hoisting License Renewal ...........................11
Hospitality & Culinary Arts ..........................11
Hospitality 1 - Core Skills ............................12
Hospitality 2 - Food Servers .........................12
Hospitality 3 - Food Preparers .......................12
Hospitality 4 - Hotel Workers ........................13
Hospitality 5 - Supervisors and Managers ..............13
Interior Design.....................................13
Management ......................................14
Notary ............................................14
Online Certificates .................................14
Pilot Training.......................................15
Project Management ...............................15
Real Estate ........................................15
Safety ............................................16
Small Business .....................................16
Personal Enrichment ..................18
Arts ..............................................18
Expression.........................................18
Gourmet Cooking Series ............................19
Health & Fitness ..................................20
Home & Garden....................................21
Home Business.....................................21
Language..........................................21
Leisure & Outdoors ................................ 22
Living Fully at 55+ ................................. 22
Money & Investment............................... 23
Personal Growth ..................................23
Safety ...........................................23
Adult Basic Education................24
5
PERSONAL ENRICHMENT 413.552.2123 REGISTER ONLINE: WWW.HCC.EDU/BCE
COMPUTERS & TECHNOLOGY
Introduction to Microsoft Office
2016 • TECH 017 • 4 sessions
CRN 15482 Feb 13-Mar 6 T 6-9 p.m.
Understand how to use Microsoft Oce, a
necessity for workers, job seekers, and home
computer users. Learn the basics of creating,
formatting, and working with documents using
Word, or create Excel spreadsheets by working
with formulas, and build presentations using
PowerPoint. Finally, we’ll review Publisher and
learn about all the best uses for this dynamic
software. PC Fundamentals or basic computer
skills required.
$199
Introduction to Microsoft Word 2016
TECH 006 • 4 sessions
CRN 15498 Mar 13-Apr 3 T 6-9 p.m.
Topics include: typing and deleting text, undoing/
redoing, formatting and cutting, copying and
pasting text, creating documents, and inserting
images. You’ll learn how to modify line spacing,
create lists, change views as well the overall
look of your document. Course covers the
most commonly used commands and features.
Students should have keyboarding and computer
experience.
$199
Introduction to Microsoft Excel 2016
TECH 007 • 4 sessions
CRN 15483 Apr 10-May 1 T 6-9 p.m.
Become proficient at spreadsheet basics and
design, including creating, editing, formatting and
printing.Learn how to create and use common
formulas and functions containing cell references
to automate calculations. We also cover Excel
charting and graphing techniques. Students must
have keyboarding and computer experience.
$199
MOS Word 2010 Exam Prep.
CWD 832 • 6 sessions
CRN 15081 Feb 7-22 WTh 6-9:30 p.m.
Prepares you to pass the Microsoft Oce
Specialist exam for Word and to gain a
marketable credential and a valuable addition
to your resume. Topics covered include: sharing
and maintaining documents, formatting content,
applying page layout and reusable content
including illustrations and graphics, proofreading
, applying references and hyperlinks, performing
mail merge operations. Your certification
exam can be scheduled in the HCC Testing and
Workforce Certification Center. Exam fees not
included.
$199
MOS Excel 2010 Exam Prep.
CWD 833 • 6 sessions
CRN 15082 Mar 7-22 WTh 6-9:30 p.m.
Preparation for Microsoft Oce Specialist
certification exam in Excel will help you add
a valuable credential to your resume. Topics
covered include: managing the worksheet
environment, creating cell data, formatting cells
and worksheets, applying formulas and functions,
presenting data visually, sharing worksheet data
with others, analyzing and organizing data. Exam
can be taken at the HCC Testing and Workforce
Certification Center. Exam fees not included.
$199
MOS PowerPoint 2010 Exam Prep.
CWD 820 • 4 sessions
CRN 15075 Feb 17-Mar 10 S 9 a.m.-1 p.m.
Earn a Microsoft Oce Specialist certification
in PowerPoint. This course prepares you for the
exam. Topics include: managing the PowerPoint
environment, creating a slide presentation,
working with graphical and multimedia elements,
creating charts and tables, applying transitions
and animations, collaborating on presentations,
preparing and delivering presentations. Exam can
be taken in the testing center at HCC. Exam fees
not included.
$159
Introduction to Adobe Photoshop CC
TECH 008 • 4 sessions
CRN 15487 Feb 1-22 Th 6-9 p.m.
Discover the power of Photoshop CC. Learn
tools and basic image manipulation techniques,
including image formats, filter eects,
retouching digital photos, color correction,
layers, and painting tools. You should have a
working knowledge and basic level of computer
proficiency. Ideal for beginning web designers
and digital camera owners. Class taught on PCs,
but Mac owners encouraged to attend.
$199
Introduction to Adobe Illustrator CC
TECH 015 • 4 sessions
CRN 15529 Feb 26-Mar 19 M 6-9 p.m.
Illustrator is the software of choice in designing
high quality logos, vectors, and complex, multi-
layered artistic work, broadcast graphics, and
titles. Learn the basics of each tool, in addition to
creating 3D shapes. Gain proficiency using paints,
pen, brush and colors. If you need to work in both
small and larger formats with ultra high quality,
this course is for you.
$199
Introduction to Adobe InDesign CC
TECH 016 • 4 sessions
CRN 15500 Mar 26-Apr 23 M 6-9 p.m.
Use this powerful layout software to learn
graphics design. Create dynamic visual
communications including “knock-out”
magazines, letterheads, business cards, flyers, and
publications. Learn to use the work area elements
that make up the main screen including: edit
commands; all of the drawing, frame, and shape
tools; tables; paths; and additional palettes. Learn
techniques to manage documents, to add photos,
and to create unique designs.
$199
Students in computer classes
should bring a flash drive.
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BUSINESS AND COMMUNITY EDUCATION QUESTIONS? CALL 413.552.2500
Quickbooks
See “Bookkeeping” in the “Professional
Development” Section.
Web & Web Design
Facebook & LinkedIn
CWD 616 • 1 session
CRN 15089 Feb 24 S 9 a.m.-Noon
CRN 15090 Mar 7 W 6-9 p.m.
Through this interactive three hour workshop
you will get started building your professional
network with Facebook and LinkeIn. You will
better understand general usage and best
practices while avoiding the most common
pitfalls. The workshop will help you define
creative strategies for the growth and success
of your business with a combination of learned
concepts and practical computer training.
$79
Introduction to WordPress
TECH 067 • 4 sessions
CRN 15485 Mar 19-Apr 9 M 6-9 p.m.
Build beautiful, easy-to-update websites with
WordPress - no coding required. In this four-week
course, you’ll learn how to get your content
out there, choose a modern and secure design,
expand your audience, and ultimately build the
website of your dreams. If you want to showcase
your business, build your online portfolio, or just
get started blogging, this is the course for you.
$159
Advanced WordPress
TECH 079 • 4 sessions
CRN 15912 Apr 30-May 21 M 6-9 p.m.
Take your website to the next level. Over four
weeks, you’ll learn to make quick style changes
to your WordPress site, build application and sign
up forms, send automatic newsletters, and much
more. If you have an existing WordPress site you
want to enhance and empower, join us for this
class. Prior WordPress experience required.
$159
Information Technology
CompTIA A+ • CWD 900 • 5 sessions
CRN 15530 Feb 5-9 MTWThF 8 a.m.-4:30 p.m.
CRN 15531 Mar 5-9 MTWThF 8 a.m.-4:30 p.m.
If you are pursuing a career as an entry-level
information technology professional or personal
computer service technician, CompTIA A+ is your
first step. The course will build on your existing
user-level knowledge and experience and present
fundamental skills and concepts that you will
use on the job. You will learn to install, upgrade,
repair, configure, troubleshoot, optimize, and
maintain personal computer hardware and
operating systems. An introductory course in
Windows, or equivalent skills and knowledge, is
required.
$1999
CompTIA Security+
CWD 901 • 5 sessions
CRN 15534 Mar 19-23 MTWThF 8 a.m.-4:30 p.m.
CRN 15535 Apr 2-6 MTWThF 8 a.m.-4:30 p.m.
CompTIA Security+ is the primary course
you will need if your job responsibilities
include securing network services, devices,
and trac in your organization. This course
prepares you for the CompTIA Security+
certification examination (Exam SY0-401).
You will build on your professional experience
as you acquire the specific skills required to
implement basic security services on any type
of computer network. Fundamental computer
skills are required. CompTIA A+ and Network+
certifications or equivalent knowledge are
recommended.
$1999
CompTIA Network+
CWD 902 • 5 sessions
CRN 15536 Apr 30-May 4 MTWThF 8 a.m.-4:30 p.m.
The CompTIA Network+ course presents the
fundamental skills and concepts that you will
need to use on the job in any type of networking
career. The course prepares you for the CompTIA
Network+ certification examination (Exam N10-
005). To ensure your success, you will need basic
Windows end-user computer skills. In addition,
we highly recommend that you hold the CompTIA
A+ certification, or have equivalent skills and
knowledge.
$1999
COMPUTERS & TECHNOLOGY
To sign up online
or for complete course
descriptions:
www.hcc.edu/bce
7
PERSONAL ENRICHMENT 413.552.2123 REGISTER ONLINE: WWW.HCC.EDU/BCE
Cisco Training Academy
Develop your knowledge and skills. Prepare to
pass the certification exam and become a Cisco
Certified Network Associate (CCNA) by taking
these four courses, two of which are oered
every semester:
• Module I: Introduction to Netwotks
• Module II: Routing & Switching Essentials
• Module III: Scaling Networks
• Module IV: Connecting Networks
Income-based scholarships are available.
Cisco I: Introduction to Networks
CWD 814 • 17 sessions
CRN 15077 Mar 5-May 1 MT 6-10 p.m.
Develop your knowledge and skill and prepare
to become a certified network administrator.
This is the first course in a series of prep courses
designed to help you pass your certification
exam and become a Cisco Certified Network
Associate (CCNA). Includes: exploring the
network operating system, network protocols
and communications, network access, Ethernet,
network layer, transport layer, IP addressing,
subnetting IP networks, and application layers.
$849
Computer Basics at
PAFEC
These courses are oered at our downtown
Holyoke campus in the Picknelly Adult and Family
Education Center (PAFEC) at 206 Maple St., a
renovated 19th century firehouse with all the
latest technology, easy access to major highways,
and ample parking.
Bootcamp • TECH 083 • 1 session
CRN 15922 Mar 19 M 5-7 p.m.
Interested in creating more robust Balance Sheet
and Profit & Loss Reports? We’ll review these
reports while practicing ways of creating, editing
and memorizing them. Covers common mistakes.
In addition, we will concentrate on common
reports used with vendors and customers. You’ll
learn how to create, edit and filter a variety of
reports while gaining the techniques used to
quickly review data that you want to frequently
track. Prerequisite: Introduction to QuickBooks
or intermediate level QuickBooks experience.
$49
There’s an App for That
TECH 073 • 1 session
CRN 15741 Feb 8 Th 5-7 p.m.
CRN 15744 Apr 5 Th 5-7 p.m.
Make the most of your smartphone in this class.
We will discuss how to connect your various
devices, use email and google drive, and explore
apps that can make your life easier and more
interesting.
$25
Google Like a Pro • TECH 074 • 1 session
CRN 15745 Feb 15 Th 5-7 p.m.
CRN 15747 Apr 12 Th 5-7 p.m.
Learn how to make Google work for you. Learn
how to use Google Drive to store and share
documents, and Google Docs and Sheets to work
collaboratively. It’s the best parts of Microsoft
Oce in a free, sharable space.
$25
Troubleshooting Basics
TECH 075 • 1 session
CRN 15749 Feb 22 Th 5-7 p.m.
CRN 15750 Apr 19 Th 5-7 p.m.
Computers are wonderful tools, but what should
you do when things go awry. This class will
provide you guidance in dealing with common
issues (freezing, pop up boxes, warning messages,
screen or mouse malfunction), to get your
computer running smoothly again.
$25
Buyer’s Guide to Finding the Right
Computer for You
• TECH 038 • 1 session
CRN 15740 Feb 1 Th 5-7 p.m.
CRN 15742 Mar 29 Th 5-7 p.m.
In this class we will explore the dierent types of
computers and brands, as well as the vocabulary
of memory systems, processing speed, and
operating systems.
$25
Acing the Online Class
TECH 076 • 1 session
CRN 15752 Mar 1 Th 5-7 p.m.
CRN 15753 Apr 26 Th 5-7 p.m.
Are you thinking about taking an online class?
Join us for tips and tricks to be successful in the
classroom of the future: your living room! We’ll
discuss how to navigate online platforms, how
to manage time, and what to expect from online
learning.
$0
Tech Tools for Students
TECH 077 • 1 session
CRN 15755 Mar 8 Th 5-7 p.m.
CRN 15756 May 3 Th 5-7 p.m.
Successful students need to use technology on
a daily basis. This class explores the applications
and tools that students can use to maximize
their learning. We’ll cover Microsoft Oce
programs (and their free versions), how to work
collaboratively, and how to locate relevant
information.
$0
COMPUTERS & TECHNOLOGY
Students in computer classes
should bring a flash drive.
8
BUSINESS AND COMMUNITY EDUCATION QUESTIONS? CALL 413.552.2500
Bookkeeping
Introduction to Quickbooks 2015
TECH 010 • 4 sessions
CRN 15499 Mar 21-Apr 11 W 6-9 p.m.
Includes step-by-step instructions in getting the
software up and running. We’ll cover invoicing
for services, accounts receivable management,
entering and paying bills, accounts payable
management, writing checks, managing petty
cash and checking accounts, reconciling bank
statements. Prerequisite: PC (preferably
Windows) and mouse experience and some basic
bookkeeping and/or accounting experience
assumed.
$199
QuickBook 2015 Reports
TECH 082 • 2 sessions
CRN 15890 Apr 18-25 W 6-9 p.m.
Interested in creating more robust Balance Sheet
and Profit & Loss Reports? We’ll review these
reports while practicing ways of creating, editing
and memorizing them. Covers common mistakes.
In addition, we will concentrate on common
reports used with vendors and customers. You’ll
learn how to create, edit and filter a variety of
reports while gaining the techniques used to
quickly review data that you want to frequently
track. Prerequisite: Introduction to QuickBooks
or intermediate level QuickBooks experience.
$134
Commercial Drivers
License
Commercial Driver’s License - Class B
Training Program (50 hours) • CMDL 019
CRN 15056 Feb 26-Mar 2 MTWThF 5:30-8:30 p.m.
Train for a lucrative new career without quitting
your day job. Oered in association with Tri-State
CDL, this 50-hour programincludes classroom and
on-road instruction. Upon successful completion,
you’ll be federally licensed to operate a Class B
motor vehicle and will be scheduled to take your
CDL exam with the State Police. The diploma is an
RMV recognized document and will allow you to
enter the transportation industry.
$1949
Coach & Bus Driver Training - Class B
License (P Endorsement) (50 hours)
CMDL 020
CRN 15055 Feb 26-Mar 2 MTWThF 5:30-8:30 p.m.
Prepare to become a licensed bus driver.
Classroom hours include: orientation, log book
training, vehicle inspection, and special features
with a focus on passenger safety. The yard
portion covers start up, shut down, speed and
space management, emergency maneuvers, skid
control, roadway hazards, and extreme weather -
all with the safety of passengers in mind. Oered
in conjunction with Tri-State CDL.
$2999
Construction
Supervisors & Building
Professionals - Online
Continuing education courses oered in
conjunction with the Home Builders & Remodelers
Association of Massachusetts. Self-paced,
two-hour courses can be accessed from your
computer, tablet, or phone. Earn a Certificate of
Completion and college CEUs. A single course is
$39. Three or four courses are $30 each; five or
more, $23 each. For more information, contact
Ken White at (413) 552-2324 or [email protected]
To enroll, go to https://hbrama.education/
Mechanic’s Lien and Compliance
with Massachusetts General Laws
Chapter 254 • HBRA 001
CRN 15860
Learn how to protect your business. Course covers
General Contractor Liens, Sub-Contractor Liens,
Statements of Accounts, Partial Lien Waivers,
Notice of Contract, Notice of Identification,
Notice of Substantial Completion, General Lien
Waivers and proper Notice of Lien Waivers.
Construction Contracts and
Compliance with Mass General Laws
Chapter 142A
• HBRA 002
CRN 15861
A review of the importance of written contracts,
contract provisions to be included in construction
contracts, requirements of 780 CMR as it relates
to Mass Contracts, General Laws Chapter 142A,
and compliance with Massachusetts General Laws
Ch. 142A including rights of rescission, and lead
paint issues.
PROFESSIONAL DEVELOPMENT
9
PERSONAL ENRICHMENT 413.552.2123 REGISTER ONLINE: WWW.HCC.EDU/BCE
Building An Airtight Home • HBRA 003
CRN 15862
Covers the critical areas of air filtration and air
barriers, blower door testing and metrics, framing
an airtight house, and insulating and sealing an
airtight house. Familiarize yourself with elements
of planning and design of a super-insulated
home, construction details, building testing
during construction & building performance after
completion.
Fall Prevention and Silica Safety
HBRA 004
CRN 15863
Learn how to keep your employees safe as
well as yourself on-the-job. Leading causes of
construction fatalities and serious injuries and
how to prevent them are discussed. Includes
demonstrations of the latest safety equipment
on the market, fall prevention systems,
training resources and OSHA compliance and
expectations.
Residential IECC 2015 Energy Code
Overview
• HBRA 005
CRN 15864
An overview of the major requirements of IECC
2015 and interpretation of what these new
standards will mean in practice. What will builders
have to do to comply with the new requirements?
How will the standards aect HVAC contractors
and code ocials?
Lead Safety Isn’t Just About
Lead Paint • HBRA 006
CRN 15865
In depth presentation on lead-based paint, dust and
debris, and the associated health risks and eects of
lead exposure. Includes discussion on what homes
have lead-based paint, the dierences between
EPA and MA regulations, on-site supervisor’s
requirements, required documentation for
employees, OSHA, required record keeping and
appropriate construction practices.
Avoiding Costly Construction
Mistakes • HBRA 007
CRN 15866
Covers improper site preparation and grading,
foundation mistakes, the benefits of water
proofing vs. damp proofing, vapor retarders,
backfill and control joints. Special attention to
discussing sill anchor bolt placement, attached
and free-standing decks and floor cantilevering,
load bearing, proper house wrapping techniques,
reroofing, ice barriers and dryer exhaust
challenges.
Builders Introduction to HVAC
Systems: Old & New • HBRA 008
CRN 15867
Comprehensive program on understanding the
basic relationships of moisture in air, learning
about the range of eciency options available
for HVAC systems today, heat pump operation,
Building Code changes that apply to residential
HVAC systems and the energy implications of
the relationship between the building envelope
and HVAC systems. At the conclusion of this
program, you’ll make better decisions in selecting
and installation of ecient HVAC systems and
available governmental rebates.
Keeping Moisture Out & Flashing
Techniques • HBRA 009
CRN 15868
Covers Building Code flashing details and roof
assemblies to prevent water intrusion. Includes
the latest materials on the market to prevent
moisture penetration and ice dams as well as
non-compatible materials to be aware of. Special
attention and discussion directed towards:
• roof valleys
• flashing challenges regardless of siding
materials
• eliminating wall and window water penetration
& exterior wall applied membranes
• proper flashing of decks and steps
Construction Trades
Introduction to General
Construction • CWD 938 • 42 sessions
CRN 15733 Jan 16-Jun 7 TTh 6-9 p.m.
Sixty hour program includes: OSHA 10-Hour;
construction math; power and hand tools;
introduction to construction drawings, basic
rigging, introduction to materials handling,
communication skills; and basic employability skills.
$500
Plumbing Tier 1 • CWD 939 • 42 sessions
CRN 15734 Jan 16-Jun 7 TTh 6-9 p.m.
This course consists of 120 classroom hours
covering the following areas: introduction
to plumbing, safety & installation practices,
education and experience requirements 248CMR
3.00 and 11.00, materials, tools, and joining
methods used in plumbing, valves and devices
used in plumbing, residential blueprint reading,
math, definitions.
$975
Plumbing Tier IV
CWD 940 • 42 sessions
CRN 15735 Jan 16-Jun 7 TTh 6-9 p.m.
Covers the following: gas code; general provisions;
scope and jurisdiction; drainage piping; water
supply; fixture installations; hospital fixtures;
manufactured homes & construction trailers;
public and semi-public swimming pools; vacuum
drainage systems; basic principles, definitions.
$975
Plumbing Tier V • CWD 941 • 42 sessions
CRN 15736 Jan 16-Jun 7 TTh 6-9 p.m.
Reviews all sections of the Massachusetts State
Plumbing Code 248 CMR 3.00, 248 CMR 10.00,
and 248 CMR 11.00; NFPA-54-2012, NFPA-58-
2011, Massachusetts Fuel Gas Code 248 CMR
4.00, amendments for NFPA-54-2012 248
CMR 5.00, Large Gas Utilization Equipment
248 CMR 7.00 and amendments to NFPA 58-
2011 248 CMR 8.00; plumbing related math
covered in Tier I through Tier V; all sketches in
Massachusetts State Plumbing Code Section
10.22 Figures; and business related costs.
$975
Sheet Metal 1 • CWD 942 • 42 sessions
CRN 15737 Jan 16-Jun 7 TTh 6-9 p.m.
In 150 classroom hours this course covers: basic
safety, communication and employability skills;
introduction to construction math, construction
drawings, hand tools, power tools, rigging,
materials handling, the sheet metal trade, and
sheet metal layout and processes; tools of the
trade; trade math one; fabrication one; and
parallel line development.
$1215
Sheet Metal 2 • CWD 943 • 42 sessions
CRN 15738 Jan 16-Jun 7 TTh 6-9 p.m.
This course consists of 150 classroom hours
covering the following areas: installation
of ductwork, installation of air distribution
accessories, insulation, architectural sheet
metal, trade math two, plans and specifications,
fabrication two (radial line development), and
sheet metal duct fabrication standards.
$1100
Education (K-12)
Preparation for MA Test for Educator
Licensure
(MTEL) • TEST 004 • 6 sessions
CRN 15914 May 22-Jun 1 TWF 9 a.m.-Noon
For those planning to become teachers in
Massachusetts, passing the MTEL is a state
requirement for teacher certification. Most
four-year college curriculums require successful
completion before placement in their programs
PROFESSIONAL DEVELOPMENT
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BUSINESS AND COMMUNITY EDUCATION QUESTIONS? CALL 413.552.2500
or student teaching assignments. Prepare for
the required Communication and Literacy Skills
portion by acquainting yourself with test material
types, test questions, and strategies to increase
confidence through practice exercises and sample
questions. Concludes with a shortened sample
MTEL. Class materials are helpful for actual test
review.
$129
Event Planning
Businesses and organizations need to manage
large scale meetings and events. This requires
talented individuals to develop, manage,
coordinate, and execute these functions.
Complete the following three modules and you
can earn a continuing education certificate in this
fast growing field.
Certificate in Event Planning -
Module I • CWD 837 • 6 sessions
CRN 15091 Apr 3-19 TTh 6-8 p.m.
Successful event planners have a toolbox that
has all they need to create and launch successful
events.To begin, you will learn the basic
operations, techniques and strategies required
to develop an event including:event feasibility,
logistics, financial management, risk management.
You will use tools and industry formulas including
those for the food and beverage industry that will
help you tackle the tasks you will need to master
to become a successful and in-demand event
planner.
$239
Certificate in Event Planning -
Module II
• CWD 838 • 3 sessions
CRN 15092 Apr 24-May 1 TTh 6-8 p.m.
In this module you will work on collaboration
techniques with the individuals and companies
involved to understand, work with, and satisfy
their needs to ensure the success of the
final event. You will work on skill building in
these areas: vendor and client relationship
management, proposal writing, marketing and
promotion, use of social media to eectively
communicate the event, and creating an
innovative design. A field trip may be included
during this module if available.
$179
Certificate in Event Planning -
Module III
• CWD 839 • 3 sessions
CRN 15093 May 3-10 TTh 6-8 p.m.
This module will give you a toolbox for launching
your event planning career. We will discuss
various professional opportunities for event
planners as well as tips for creating a professional
appearance and business etiquette that sells you
and your services. Businesses and organizations
work with those who make them look good. You
will work on real world examples in this module
to help you learn how to appropriately oer your
services while avoiding the pitfalls. Prerequisite:
Module 2.
$179
Healthcare
Nursing Assistant Exam Prep.
CWD 934 • 14 sessions
CRN 15739 Jun 2-16 S 7 a.m.-3:30 p.m.
May 22-Jun 19 TTh 5:30-9:30 p.m.
Prepare to pass the Massachusetts Nurse Aide
Certification Test given by the American Red
Cross. Learn the skills necessary to provide basic
care for patients in hospitals and residents of
long-term care facilities. An excellent choice for
students in a nursing program who need nursing
assistant certification. Tuition does not include
exam fees, the cost of scrubs, or textbooks.
Candidates must take a basic skills test, pass a
background check, and have a recent physical
exam and TB test.
$780
Nursing Assistant Exam Prep/Home
Health Aide (Ware) • CWD 945
CRN 15758
This course meets in Ware and prepares you for
certifications as both a Nursing Assistant and
a Home Health Aide. You will learn the skills
necessary to provide basic care for patients in
hospitals, long-term care facilities, and private
homes. Tuition does not include the cost of exams
fees or scrubs. Candidates must pass a basic skills
test, a background check, a physical exam, and a
TB test. Call 413.552.2122 for dates, times, and
additional information.
$1200
Emergency Medical Technician (EMT)
Basic Program
• CERT 004 • 15 weeks
CRN 15723 Jan 30-Apr 28 S 8 a.m.-4 p.m.
Jan 30-May 3 TTh 6-10 p.m.
CRN 15910 Mar 5-Jun 20 S 9 a.m.-3 p.m. (Ware)
Mar 5-Jun 20 MW 6-10 p.m. (Ware)
Program consists of upwards of 170 hours in-class
and on-line preparation for state certification
examinations. Approved by the Massachusetts
Oce of Emergency Medical Services, the
program covers all aspects of emergency
care including patient handling, extrication,
communication, working with law enforcement,
legal issues, ethics, medical equipment, safe
transportation, and much more. Texts: $200.
For more information or to register, contact Ken
White at 413.552.2324 or [email protected]
$1099
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ICD-10 Medical Coding System
The implementation of the new ICD-10 medical
classification system will require training for
billing clerks, medical secretaries, medical coders
and other medical professionals. Suitable for
individuals or businesses, these classes are oered
by Training and Workforce Options (TWO), a
joint eort of Holyoke Community College and
Springfield Technical Community College. Call
413.552.2086 for details
Medical Interpreting Certificate
CERT 017 • 10 sessions
CRN 15727 Mar 3-May 5 S 9 a.m.-3:30 p.m.
Designed for those preparing for entry-level
careers as medical interpreters as well as for
working interpreters preparing for the National
Board Certificate exam. Open to all languages,
students must be bilingual and must be fluent
in English and one other language. Oered in
collaboration with TransFluenci EDU, this 60-hour
program meets the National Board for Medical
Interpreter Certification training requirement
and provides a working knowledge of medical
interpreting, including standards of practice,
ethics, HIPAA regulations, cultural competency,
and medical terminology.
$1070
Spanish for Human Service
Professionals
See “Language” in the “Personal Enrichment”
Section.
Hoisting New License
Exam Prep.
Massachusetts requires a license to operate any
equipment that lifts 500 or more pounds, raises
10 or more feet, or holds more than a quarter
yard of material. The following classes prepare
you to take the state licensure exams. These
courses are oered in conjunction with the
Western Mass. Coalition for Occupational Safety
and Health. Go to www.hcc.edu/bce for schedule.
Hoisting License
Renewal
These courses qualify for continuing education
credits now required to renew a license
in Massachusetts. Topics covered include:
Massachusetts regulations, equipment
components, mathematical calculations,
inspection parameters, standard hand signals,
load charts, operations, etc. These courses are
oered in conjunction with and certificates of
completion are issued by the Western Mass.
Coalition for Occupational Safety and Health.Go
to www.hcc.edu/bce for schedule.
Hospitality & Culinary
Arts
All of the classes in the following sections on
Hospitality will be held at the new HCC MGM
Culinary Arts Institute, 164 Race Street, Holyoke
MA.
Free Culinary and
Hospitality Program
A nine-week, 20-hour per week program that
covers the content of the following five sections.
Designed for an unemployed or underemployed
individual desiring to get a job in the culinary
and hospitality field. Oered at no cost to the
individual. This project is funded by a Workforce
Competitiveness Trust Fund through the
Massachusetts Executive Oce of Labor and
Workforce Development and administered by
the Commonwealth Corporation. For more
information, call 413.552.2042
Become a Professional Bartender
FOOD 002 • 7 sessions
CRN 15263 Mar 27-May 8 T 6:15-9:15 p.m.
Learn to make the time honored industry
standards and the latest trendy cocktails. Gain
knowledge about the various forms of alcohol,
correct pouring techniques, drink recipes, as well
as legal liability and customer service techniques.
This course prepares students for a career in the
industry, or to be amateur mixoligists at home.
No experience necessary, but a desire to learn
and a can do attitude are mandatory. Text is The
Ultimate Bar Book by Mittie Hellmich.
$259
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Hospitality 1 - Core
Skills
Basic entry-level program for anyone interested
in starting a career in food service including
waiters, waitresses, bartenders, food preparers,
food handlers, kitchen workers, etc. Certificate
program includes three or four of the courses
shown below (TIPs may be optional for some).
1a. Fundamentals of Food Service
Operations • CWD 847 • 2 sessions
CRN 15102 Mar 12-13 MT 5:30-9:30 p.m.
Covers roles and responsibilities of sta and
managers, basic operations and processes,
teamwork, attributes of successful operations,
front of house etiquette, back of house
coordination, safety and legal issues when dealing
with the public, emergency management, etc.
$195
1b. TIPS • CWD 451 • 1 session
CRN 15103 Mar 5-6 MT 5:30-8:30 p.m.
CRN 15130 Apr 9-10 MT 5:30-8:30 p.m.
Training and Intervention Procedures for Servers
of alcohol. Earn an essential certificate for servers
of alcoholic beverages. Improves service, reduces
insurance costs.
$49
1c. Customer First, Communication
Skills and Dealing with Difficult
Customers • CWD 848 • 2 sessions
CRN 15104 Mar 19-20 MT 5:30-9:30 p.m.
Includes customer service, communicating
with flair, presentation of self, presentation of
services and food products.Also covers service
issues including eectively handling customer
complaints, payment issues, food substitutions,
and working in a multi-cultural environment.
$195
ServSafe Prep. & Exam
CWD 026 • 2 sessions
CRN 15074 Feb 16-Mar 5 M 5:30-9:30 p.m.
CRN 15114 Jan 22-Feb 5 M 9 a.m.-1 p.m. (Ware)
CRN 15129 Apr 23-30 M 5:30-9:30 p.m.
CRN 15131 Mar 19-26 M 5:30-9:30 p.m.
CRN 15155 Mar 6-20 T 3-6 p.m. (Ware)
Obtaining and maintaining your ServSafe Food
Handling and Sanitation certification means you
have the tools and knowledge you need to ensure
your workplace meets industry standards for
cleanliness along with proper safety requirements
for food handling and preparation. Participants
will receive a ServSafe Certificate and license
directly from the National Restaurant Association
(NRA).Price includes class hours and exam.
Textbook (ServSafe Manager Book 7th Ed,
standalone) not included but may be purchased
from popular booksellers.
$109
ServSafe Renewal • CWD 815 • 1 session
CRN 15073 Apr 30 M 5:30-9:30 p.m.
ServSafe renewal of current certification. Current
ServSafe license must be shown to instructor to
register for this course and exam.
$77
Hospitality 2 - Food
Servers
Advanced skills for waitresses, waiters, hostesses,
hosts, wine stewards, etc. Courses can be
taken individually or together to complete the
certificate.
2a. Etiquette and Proper Service
CWD 849 • 1 session
CRN 15105 Mar 28 W 5:30-9:30 p.m.
Topics covered include: using appropriate service-
oriented terms, communication with employees
and customers, approved mode of dress, rules
and techniques of proper table service, pre-
opening preparation, etc.
$99
2b. Product Knowledge for Food &
Beverage Servers • CWD 850 • 1 session
CRN 15106 Apr 4 W 5:30-9:30 p.m.
Covers food and beverage pairing, the proper
way to suggest food and beverage items,
demonstrating knowledge of how food or a dessert
is prepared, dierences in wine based upon grape
type and region of origin, what to look for on a
label or wine list, recognizing and understanding
cross-selling and up-selling opportunities.
$99
Hospitality 3 - Food
Preparers
Advanced skills for food handlers, preparers. line
cooks, etc. Courses may be taken individually. All
four courses required for certificate.
3a. Fundamentals of Math for Chefs
Operations
• CWD 816 • 2 sessions
CRN 15107 Apr 2-3 MT 5:30-9:30 p.m.
Participants will learn the basics of math and why
and how chefs use math in their daily work.A
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review of math principles will include weight and
volume conversions, yield percentages, edible
portion cost calculations, costing of recipes,
and beverage cost calculations.Rule of thumb
techniques and common industry usage will be
explored.The course will review general math as
it pertains to bills, invoices, discounts and other
payment, ordering and billing calculations.
$195
3b. Product Knowledge for Food
Preparers • CWD 868 • 1 session
CRN 15110 Apr 9 M 5:30-9:30 p.m.
This course explores the types of foods most
typically served in restaurants and food courts.
Topics include the keys to recognizing food
quality, food safety, proper handling and storage,
etc.
$99
3c. Knife Skills I • CWD 818 • 1 session
CRN 15108 Apr 11 W 5:30-9:30 p.m.
CRN 15132 Mar 22 Th 5:30-9:30 p.m.
A foundational program teaches participants how
to determine the knife by use, protecting and
using knives, making basic knife cuts, and using
simple garnishing techniques. Focus of the course
is also on knife sanitation, safety and storage.
$99
3d. Knife Skills II • CWD 819 • 1 session
CRN 15109 Apr 18 W 5:30-9:30 p.m.
CRN 15133 Mar 29 Th 5:30-9:30 p.m.
Participants will learn and practice using more
advanced and decorative cuts such as brunoise,
batonnet, and tourne, fileting and advanced
garnishing techniques.
$99
Hospitality 4 - Hotel
Workers
This program is designed for anyone interested
in starting or developing a career in the hotel
industry including housekeepers, front desk
personnel, valets, bellhops, supervisors, etc.
Courses can be taken individually, but taking all
five courses earns you a continuing education
certificate.
4a. Fundamentals of Hotel
Operations • CWD 851 • 2 sessions
CRN 15136 Mar 5-6 MT 5:30-9:30 p.m.
Covers roles and responsibilities of sta and
managers, basic operations and processes,
teamwork, attributes of successful hotel
operations, front of house etiquette, back of
house coordination, dealing with the public in the
right way, legal issues, emergency management,
etc.
$195
4b. Room Sanitation and Safety
CWD 852 • 1 session
CRN 15137 Mar 19 M 5:30-9:30 p.m.
Identifies and addresses key safety and sanitation
regulations and issues in hotels and presents
eective procedures and processes.
$99
4c. Customer First and
Communication Skills for Hotels
CWD 865 • 2 sessions
CRN 15143 Mar 12-13 MT 5:30-9:30 p.m.
Includes customer service, communicating with
flair, presentation of self and services, and dealing
with dicult customers. Also covers service
issues including eectively handling customer
complaints, payment issues, food substitutions,
and working in a multi-cultural environment.
$195
4d. Etiquete and Proper Service for
Hotels • CWD 866 • 1 session
CRN 15138 Mar 20 T 5:30-9:30 p.m.
Topics covered include: using appropriate service-
oriented terms, communication with employees
and customers, approved modes of dress, rules
and techniques of proper hotel service, pre-shift
preparation, etc.
$99
4e. Understanding Hospitality
Operations and Business
CWD 853 • 1 session
CRN 15139 Mar 26 M 5:30-9:30 p.m.
Participants will explore the basic business model
for hotel operations.The typical income and
expense statement will be reviewed and revenue
and expense management issues will be discussed.
Participants will develop an understanding of
how every employee’s actions can have a positive
or negative impact on the hotel’s operational
success.
$99
Hospitality 5 -
Supervisors and
Managers
In the hospitality industry, people skills are
often the most important skills. Professional
management classes like these can make any
supervisor a better manager of people; and for
new supervisors, just making the transition into
management, these three courses are critical.
5a. Managing Multiple Priorities
CWD 854 • 1 session
CRN 15140 Mar 27 T 5:30-9:30 p.m.
How to accomplish more in less time with fewer
resources. Strategies to identify key priorities,
manage workload, organize tasks, achieve
objectives, collaborate, schedule eectively,
improve the quality of service and reduce stress.
$99
5b. Communication Skills and
Conflict Management
CWD 855 • 1 session
CRN 15141 Mar 28 W 5:30-9:30 p.m.
Communication is the core competency
for successful managers at all levels in all
organizations. Learn to get the message across
clearly, eectively, and personably – to guests,
employees and other managers -- in writing or in
person.
$99
5c. Making a Successful Shift to
Supervisor or Manager
CWD 867 • 1 session
CRN 15142 Apr 2-3 MT 5:30-9:30 p.m.
For current and soon-to-be supervisors, learn
the skills essential to successfully transition
from worker to manager.Topics covered include:
eectively managing past peers, coaching
and mentoring, handling dicult employees,
managing employee performance, performance
reviews, dealing with performance issues, etc.
$195
Interior Design
For designers who work in small businesses,
big box and hardware stores, home centers,
home improvement stores, fabric shops, and for
kitchen, bath, furniture, tile and floor covering
retailers, distributors, etc. Courses required for a
continuing education certificate:
• Residential Interior Design 1
• Residential Interior Design 2
• Scale and Proportion
• Textiles and Materials
• Language of Color
• Green Design and Materials
Language of Color
HOME 006 • 7 sessions
CRN 15899 Feb 28-Apr 11 W 6-8 p.m.
Color is a critical if not the most important
component of our residential and commercial
environment. It influences us every day.
Learn how to use color skillfully for creating
ambiance, attracting attention, or balancing
design elements. Develop a precise, working
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BUSINESS AND COMMUNITY EDUCATION QUESTIONS? CALL 413.552.2500
understanding of color’s vocabulary: hue, value,
and saturation. Learn how colors interact and
influence each other and how to create palettes
for specific venues and clients. Prerequisite:
Interior Design 1 & 2 or faculty approval.
$179
“Green” Design & Materials
HOME 007 • 7 sessions
CRN 15900 Apr 18-May 30 W 6-8 p.m.
Covers energy ecient materials, design concepts
and elements. Floor, wall, window treatments
and furniture will be covered. Environmental and
recycling concerns, use of reclaimed wood and
natural fibers, and highly renewable fibers like
corn and bamboo will be covered. Eco-friendly,
sound, renewable, recyclable and biodegradable
products are addressed as are concerns on air
quality, allergens, o-gassing and the presence of
toxins. Prerequisite: Interior Design 1 & 2 or faculty
approval.
$179
Management
American Management Association
An excellent choice for current managers
or those who want to be promoted into a
supervisory position. Complete five courses
at HCC and you will receive the internationally
recognized AMA Management Certificate:
AMA - Managing Multiple Piorities
CWD 509 • 4 sessions
CRN 15086 Apr 4-25 W 8 a.m.-Noon
How to accomplish more in less time with fewer
resources.Today, the ability to manage priorities
is a key element in personal and professional
success.This course provides you with the tools to
master this essential business skill -- strategies to
identify key priorities, manage workload, organize
tasks and projects,achieve objectives, collaborate
with others, schedule eectively, meet deadlines,
improve the quality of work and reduce stress.
$325
AMA - Essentials of Supervision
CWD 510 • 5 sessions
CRN 15087 May 2-30 W 6-9:15 p.m.
Eective first-line supervision is critical to the
success of every organization. As a supervisor,
your objective is to motivate, coach, and lead
your sta. This course helps you to identify your
abilities and target skills to strengthen. Learn how
to develop your own leadership style, understand
the important personal qualities of an eective
supervisor, build a strong team, and master
techniques for getting the work done. This course
is recommended as a “foundation course” for
current and soon-to-be supervisors
$325
AMA - Communication Skills for
Managers
• CWD 507 • 4 sessions
CRN 15085 Mar 7-28 W 8 a.m.-Noon
The ability to communicate clearly is the critical
core competency for successful managers at
all levels and in all industries.Learn to get the
message across clearly, directly, and eectively
- written, spoken, in person, or via email.
Become a more eective manager by improving
your reading, writing, speaking, and listening
proficiency.Communicate correctly to avoid
misunderstanding and get results.This overview
of all facets of business communication oers
opportunities to practice and apply new skills.
$325
AMA - ABC’s of Management
CWD 501 • 5 sessions
CRN 15088 Feb 20-Mar 20 T 6-9:15 p.m.
Improve your performance in key areas such
as planning, organizing, stang, directing, and
controlling. You’ll learn to analyze your job,
examine its functional components, spot your
weaknesses, and then take concrete steps to
correct them through motivation, delegation, and
time management. This course is recommended as
a “foundation course” for managers and would-be
managers taking the AMA Certificate Program.
$325
Notary
Notary Public • CWD 830 • 1 session
CRN 15079 Feb 24 S 9 a.m.-Noon
CRN 15080 Mar 27 T 6-9 p.m.
If you want to be a new notary or renew your
commission, this course is designed to help you
through the process quickly and eectively.
You will review the responsibilities, duties, and
powers that come with your commission as well
as Massachusetts General Laws and regulations
covering you as a notary. Learn how to properly
oer your services, to prospect for clients, and
to charge appropriately. Additional fees for the
textbook, supplies, application, and exam are not
included.
$45
Online Certificates
The following courses are oered through
MindEdge. To see complete course descriptions
and to register, go to: http://hcc.mindedgeonline.
com/partner/courses/index.php
Nonprofit Management (with
Simulation) • CERT 014
CRN 15054 Nov 1-Jun 30 MTWThF 9-9:50 a.m.
Earn a CFRE (Certified Fundraising Executives)
credential. An engaging and highly eective
alternative to expensive credit programs,
this online certificate program will introduce
key current management issues for nonprofit
organizations. Fundraising, board and volunteer
development, budgeting, reading financial
statements, leadership, marketing, grant writing,
social media, and setting strategic direction are
all addressed. Course also includes a capstone
simulation that puts you in the role of executive
director.
$879
Business Communications • CERT 015
CRN 15596 Nov 1-Jun 30 MTWThF 9-9:50 a.m.
Because corporate higher-ups and stakeholders
can’t support your ideas, or recognize you for
them, without first understanding what they are,
communicating clearly and concisely in written
and oral formats is critical to your professional
success. This certificate oers instruction on
crafting many of the most common business
communication formats. Program includes the
following courses:
• Communicating Collaboratively
• Eective Business Writing
• Eective Emails, Memos, and Letters
• Eective Presentations
• Eective Public Speaking
$299
Innovation & Critical Thinking • CERT
016
CRN 15597
Because organizations must innovate to stay
alive in today’s highly competitive marketplace,
organizations need employees who can
channel their creativity and innovation toward
organizational challenges and goals. This
certificate program help you become re-
acquainted with your own stores of creativity and
innovation. Courses include:
• Creativity in Teams and Organizations
• Innovation in Teams and Organizations
• Introduction to Critical Thinking
• Personal Creativity
$249
Cybersecurity • CERT 018
CRN 15719 Nov 1-Jun 30 MTWThF 9-9:50 a.m.
An introduction to the critical elements of
information security, as well as information about
key certifications for professionals. These eight
courses will help you master the vocabulary of the
industry and oers examples, videos, interactive
games, and review questions to ensure mastery of
the material:
• Asset Security
• Communications and Network Security
PROFESSIONAL DEVELOPMENT
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PERSONAL ENRICHMENT 413.552.2123 REGISTER ONLINE: WWW.HCC.EDU/BCE
• Identity and Access Management
• Security and Risk Management
• Security Assessment and Testing
• Security Engineering
• Security Operations
• Software Development Security
$499
Data Analytics • CERT 020
CRN 15775 Nov 1-Jun 30 MTWThF 9-9:50 a.m.
An overview of topics in statistics and their
applications in a variety of fields, these courses
will present the basics of quantitative analysis.
Learners are exposed to quantitative decision-
making tools and techniques, which tie into
real-world case studies. Each course in this
certificate utilizes games, videos, interactive
exercises, quizzes, real world case studies, and
other engaging content to ensure rapid mastery
and application of the content. Course videos and
lessons focus on use of both Microsoft Excel and
OpenOce.
$399
Pilot Training
Flying Drones for Profit, Public
Safety & Commercial Applications:
Preparation for the FAA Exam
SFTY 003 • 6 sessions
CRN 15902 Apr 28-Jun 2 S 9 a.m.-Noon
This course, oered in collaboration with the
GeoGraphics Laboratory at Bridgewater State
University, covers
• Local, regional, and FAA regulations for small
Unmanned Aircraft Systems (sUAS);
• Skills and knowledge necessary to safely
operate drones manually and autonomously;
• The expanding role of drones in various
commercial applications in transportation
safety, security, and emergency response;
• Analysis of sUAS imagery;
• What you need to know to pass the FAA
Remote Pilot In Charge test
$349
Project Management
Project Management Certificate
CWD 181 • 11 sessions
CRN 15083 Mar 17-May 26 S 9 a.m.-1:15 p.m.
CRN 15084 Mar 13-May 15 T 6-9:15 p.m.
This course and exam review will focus on real
world project case studies that can be easily
applied to any project you are managing. Whether
you want to learn about project management, to
enhance your current skill base, or to sit for the
PMP exam—you will gain the requisite knowledge
and skill to be an eective and successful project
manager. Textbooks: Project Management
Professional Exam Study Guide by Kim Heldman
(7th edition) is available at popular book sellers
$969
Real Estate
Preparation for the Real Estate
Salesperson’s Licensing Exam
CWD 829 • 13 sessions
CRN 15078 Mar 21-May 2 WTh 6-9:15 p.m.
This forty hour course will help prepare you to
pass the licensing exam and start your career in
real estate sales. Topics include: property rights,
ownership, condominiums, cooperatives, time
shares, land use, subdivisions, contracts, deeds,
mortgages, other financing, brokerage, appraisal,
fair housing laws, consumer protection issues,
and Massachusetts license law. Participants must
attend all classes in order to meet the forty hour
training requirement set by the state. Textbook
not included, available at HCC bookstore.
$399
Landlord Tenant Law: How To Be a
Smart Landlord • LEGL 001 • 2 sessions
CRN 15395 Apr 5-12 Th 6-9 p.m.
Whether you are renting a single-family house
or multiple units at multiple properties, this
class provides property owners with a basic
understanding of how to avoid running afoul of
tenant-landlord laws. Covers the ‘life cycle of
a tenancy’ including: leases, tenancies-at-will,
screening potential tenants, obtaining credit
histories, security deposits, state and federal
regulations, sanitary codes, communicating with
tenants, eviction proceedings, going before a
judge, tenant defenses and counter claims, and
forms of ownership (LLC/Corp./Trust). Instructor
is an attorney.
$89
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Property Owner/Agent: Moderate
Risk Deleading Training Program
8 hours • BLDG 002 • 1 session
CRN 15041 Jan 19 F 9 a.m.-5 p.m.
CRN 15042 Feb 16 F 9 a.m.-5 p.m.
CRN 15043 Mar 16 F 9 a.m.-5 p.m.
CRN 15044 Apr 13 F 9 a.m.-5 p.m.
Designed for property owners and their agents
(employees, property managers, or others under
the direct supervision and control of the property
owner) who want to perform moderate risk
deleading on the owner’s property. This is not for
doing deleading as a business. After completion,
the owner or agent is prepared to pass an
examination, administered by the Childhood
Lead Poisoning Prevention Program through the
mail. Learn about proper paper work, notification
requirements, clean up methods, clearance
inspections, etc.
$199
Lead Safe Renovator - Supervisor /
Moderate Risk Deleading Option /
add-on - 4 hours • BLDG 001 • 1 session
CRN 15037 Jan 19 F 9 a.m.-1 p.m.
CRN 15038 Feb 16 F 9 a.m.-1 p.m.
CRN 15039 Mar 16 F 9 a.m.-1 p.m.
CRN 15040 Apr 13 F 9 a.m.-1 p.m.
For property owners, landlords, and contractors.
Required training for lead-safe renovators who
supervise moderate risk deleading projects.
Covers roles and responsibilities of a renovator
supervisor, options and requirements pertaining
to renovation work, eligibility requirements for
moderate risk deleading work, lead inspection
reports, pre-work inspection requirements,
restrictions on use of test kits, specialized work
practices, restrictions on occupancy during work,
project cleanup and clearance, disposal, and
record keeping requirements. Prerequisite: RRP
EPA MA/DOS certification.
$165
Safety
OSHA 10 • CWD 863 • 2 sessions
CRN 15115 Apr 14-21 S 8 a.m.-1:30 p.m.
CRN 15134 Mar 20-27 T 9 a.m.-3 p.m.
This course introduces students to OSHA and the
required topics for OSHA construction safety
certification. This course is for construction
workers, foremen, job supervisors and anyone
involved in the construction industry. Successful
completers will receive an OSHA construction
safety and health 10-hour course completion card
from the Department of Labor.
$199
OSHA 30 Construction Safety
CWD 864 • 4 sessions
CRN 15100 Mar 7-28 T 8 a.m.-4:30 p.m.
CRN 15135 Apr 3-24 T 8 a.m.-4:30 p.m.
This course provides construction workers,
foremen, job supervisors and anyone involved in
the construction industry with the 30 hours of
OSHA instruction for their construction safety
certification. Learn about safe practices on
the job site, proper use of personal protective
equipment, and safety standards. Successful
completers will receive an OSHA construction
safety and health 30-hour course completion
card from the U.S. Department of Labor.
$495
Small Business
Successfully Starting Your Own
Business
• BUSN 001 • 3 sessions
CRN 15046 Apr 3-17 T 6-9 p.m.
Starting a business is not for the faint of heart.
Now learn what it takes. We’ll cover core issues
of planning, legal structures, start-up, financing,
marketing, advertising and building your venture.
You’ll develop a business plan which will give you
direction, focus, credibility and demonstrate
to lenders that you’ve done your homework.
Instructor David Litchfield is the owner of two
successful, large businesses and is a certified
SCORE mentor.
$79
Taxes, Business Expenses & File
Keeping Requirements: What Every
Small Business Should Know
BUSN 036 • 1 session
CRN 15661 Apr 24 T 6-9 p.m.
Being unaware of or avoiding IRS requirements
does not protect you. Penalties still apply. Get
the facts from a local CPA specializing in small
businesses. Class covers the pros and cons of
various business entity types and legal structures
such as: sole-proprietorships, LLC, partnerships,
and corporations (including Sub Chapter S). Learn
which business expenses are deductible and what
basic recordkeeping is required for reporting.
Plus, we’ll discuss Subcontractor vs Employee
(W-2’s and 1099’s).
$45
PROFESSIONAL DEVELOPMENT
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PROFESSIONAL DEVELOPMENT
COURSE/CATEGORY UGRAD GRAD
PDPs PDPs
Classroom Management
Advanced Classroom Management 30 40
Behavior is Language 45 55
Educational Assessment 30 40
Teaching Diversity 30 40
Common Core
Reading & Writing in Content Area 30 40
Reading Fundamentals #1 30 40
Reading Fundamentals #2 30 40
Reading Fundamentals #3 45 55
Understanding & Implementing 45 55
Common Core Standards
Teaching Elementary Math 30 40
Six Traits of Writing 30 40
Secondary Math 45 55
Differentiated Instruction
Why DI? 45 55
Try DI! 45 55
COURSE/CATEGORY UGRAD GRAD
PDPs PDPs
Early Childhood
Infant & Toddler Mental Health 30 40
Exceptional Education
Response to Intervention 45 55
Attention Deficit Disorder 30 40
Autism & Aspergers DIsorder 30 40
Learning Disabilities 45 55
Inclusion 30 40
Talented & Gifted 30 40
Violence, Bullying & Aggression
Understanding Aggression 45 55
Violence in Schools 30 40
Child Abuse 30 40
Drugs & Alcohol in Schools 30 40
Harassment, Bullying & 30 40
Cyber-Intimidation in Schools
Traumatized Child 30 40
Designed by renowned educators — VESI online, interactive courses are convenient, superior quality courses packed with practical
applications for the classroom. Earn Massachusetts PDPs in these accredited, self-paced and user-friendly programs. You’ll have
telephone access with instructors during “oce hours” and email access with a guaranteed 24-hour response time. Once HCC
receives your registration, we will communicate your registration to VESi. Courses are oered in both undergraduate (UPDL) and
graduate (GPDL) professional development levels.
For information: Call Community Education at 413.552.2123 and 413.552.2324, go to: www.virtualeduc.com/holyoke, or go to
www.hcc.edu/bce.
Virtual Education Software
For detailed course descriptions or to sign up online, go to www.hcc.edu/bce
ONLINE
Professional Development
for
K-12 Educators
Undergraduate PDPs: 30 Fee: $220
Graduate PDPs: 40 Fee: $280
Undergraduate PDPs: 45 Fee: $250
Graduate PDPs: 55 Fee: $299
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BUSINESS AND COMMUNITY EDUCATION QUESTIONS? CALL 413.552.2500
Arts
Beginning Digital Photography
ARTS 010 • 4 sessions
CRN 15031 Feb 6-27 T 6:15-8:30 p.m.
Whether you’re a beginner who wants to
learn to use a new camera or an experienced
photographer switching to digital media, this
short course will make you an expert. Course
covers camera operation; digital fundamentals;
tips for taking the best pictures; how to email,
share, post, and organize your photos; how to
make prints, posters, albums, greeting cards,
calendars, and movies; and how to use and apply
Photoshop editing techniques. Instructor: Dino
Diaz.
$179
Color Photography
ARTS 011 • 4 sessions
CRN 15032 Mar 20-Apr 10 T 6:15-8:30 p.m.
Refine your color picture-making skills. Work in-
synch with your digital camera giving your work
the wow factor. We’ll cover framing, composition,
light and shadow, and working with color. We’ll
explore your specific interests: family portraits,
pet photos, action shots, close-up nature photos
and more. Course is structured around student
needs and includes instructor/group critiques.
Instructor: Dino Diaz.
$179
Expression
Piano for Pleasure: Private Lessons
for Adults • EXPR 009 • 8 sessions
CRN 15249 Jan 29-Mar 26 M 3:30-6 p.m.
It’s never too late to learn to play the piano.
Learn key names, body and hand position, scales,
chords, rhythmic values, and note reading in a
relaxed environment. Must have access to a piano
or keyboard for practice of weekly assignment.
‘Play Piano Now’, (#17193) published by Alfred,
is available at music stores or on-line and is
needed for the first lesson. Upon registration, the
instructor will contact you regarding a time slot.
Instructor: Marie Meder.
$164
Piano Lessons for Adults: Playing
Popular Standards.
EXPR 046 • 8 sessions
CRN 15729 Feb 21-Apr 11 W 3-4 p.m.
You can learn to play the piano. In no time you will
be playing melodies and enjoying this beautiful
instrument. No previous experience required.
Select either 3:00 or 3:30 p.m. for a thirty minute
lesson. Requires access to a piano or keyboard for
practice and the text: Alfred’s Basic Piano Chord
Approach Lesson Book, Bk 1. Instuctor: Richard
Marcil.
$164
The Ukulele and You: How to Have
Fun Making Music
EXPR 017 • 8 sessions
CRN 15253 Feb 13-Apr 3 T 6-7:30 p.m.
The ukulele is enjoying a world-wide renaissance
in popularity. The uke is inexpensive, durable,
very portable and easier to play than almost any
instrument. Even if you have never played an
instrument before, you will be playing complete
songs by the end of the first class. No music
reading required. A ukulele and the text (The
Daily Ukulele) are required. Basic ukuleles can be
purchased for $50 - $100.
$89
Getting More Out of Ukulele:
Advanced Workshop
EXPR 044 • 8 sessions
CRN 15728 Feb 13-Apr 3 T 7:30-9 p.m.
Learn a selection of simple 4-8 chord songs
and find new, exciting ways to play them. We
will discover how to inject variety and contrast
into what we play. We will practice several new
techniques, both for the left and the right hand.
Discover how to play songs more simply and
musically. Learn how to put contrasts into your
playing, and explore ways of performing with
others where everyone plays something dierent.
Required text: The Daily Ukulele.
$89
Reading Music Made Easy
EXPR 047 • 6 sessions
CRN 15901 Feb 21-Mar 28 W 6:30-7:30 p.m.
Have you ever wondered what it would be like to
be able to read music? Would you like to be able
to sing better in choir? Or play an instrument?
Would you like to be able to write songs, but
cannot figure out how to write them down?
Through an exploration of both rhythm and
melody, we will demystify the process of reading
music. No previous experience is required, and
the course may be tailored to individuals.
$84
Individual Voice Lessons
EXPR 025 • 7 sessions
CRN 15251 Feb 21-Apr 4 W 4-6:15 p.m.
Whether beginner or a little more advanced,
you’ll learn the elementary concepts of singing,
focusing on posture, relaxation and the use of the
body to support the vocal tone.Be it singing in the
shower, solos or in a chorus, regardless of style
or genre, you will learn the necessary basics, as
well as gaining poise and confidence.No previous
experience is necessary. Select either 4 p.m.,
4:45 p.m., 5:30 p.m., or 6:15 p.m., 45 minutes per
lesson. Instructor: Rick Marcil.
$199
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Belly Dance for Fitness
EXPR 045 • 5 sessions
CRN 15718 Mar 22-Apr 19 Th 6:30-7:30 p.m.
CRN 15891 Apr 26-May 24 Th 6:30-7:30 p.m.
A fantastic aerobic exercise with the additional
benefit of an abdominal and core workout.
Expect a fun, upbeat, and body positive class that
will get you up, moving and smiling. Each class
will include a warm up stretch, fast paced belly
dance workout, and cool down. You’ll leave class
feeling energized and accomplished. No previous
dance experience necessary. Levels of intensity
appropriate for all students. Students may dance
barefoot or wear canvas dance slippers or indoor-
only gym shoes.
$85
Puerto Rican Bomba
EXPR 048 • 4 sessions
CRN 15906 Mar 5-26 M 6:30-7:30 p.m.
Born on sugar plantations, Bomba is the mixture
of African, Spanish and Taino cultures. The base
rhythm is played by three or more drums. This
percussion-driven musical tradition was a source
of political and spiritual expression while the
lyrics and rhythms conveyed happiness, faith, and
suering but also moved the people to dance and
celebrate, helping them create community and
identity. We’ll discover the history of Bomba and
the instruments used along with historical dress.
$59
Getting Paid to Talk
CRER 003 • 1 session
CRN 15062 Apr 23 M 6:30-9 p.m.
Explore numerous aspects of voiceover work for
television, film, radio, audio books, documentaries
and the Internet in your area. We will cover all
the basics, including how to prepare the all-
important demo, how to be successful and earn
great income in this exciting field. Students will
have the opportunity to ask questions and to hear
examples of demos recorded by professional
voice actors.
$45
Gourmet Cooking
Series
Enjoy an evening with Chef Dino. He has worked
at top restaurants and now runs one of the
leading catering services in the area, but his real
forte is sharing his love of the art of cooking with
others. A class with Chef Dino is an experience.
Not only will you prepare and enjoy a five-star
gourmet meal, you will also learn valuable skills,
techniques, tips, and tricks that can be applied
every day. But most importantly, you will have
fun.
Baking classes are taught by Chef Maria
Moreno Contreras. Originally from Chile, she
was classically trained with European and Latin
influences. She is ready to share the secrets and
skills that will allow you to bake like a professional.
All of the classes in this section will be held at the
new HCC MGM Culinary Arts Institute, 164 Race
Street, Holyoke MA.
Italian Classics: Back to Naples
FOOD 027 • 1 session
CRN 15892 Feb 9 F 6-9 p.m.
Benevento! We’ll begin creating a robust Italian
meat sauce slow cooked to perfection. Next,
melt-in-your mouth meatballs made the classic
way and handmade fettuccini using a Southern
Napoletana method. Our chicken breast will be
prepared Pollo ala Parmigiana. The side, Broccoli
Rabe, will be sautéed with fresh garlic slivers.
A Sicilian Salad will marry red onions, oranges,
ripe olives, fennel, and baby Arugula with an
agave vinaigrette. Finally, Cannoli made with
ricotta, heavy cream, and dark minced chocolate.
Magnifico!
$79
Boeuf Bourguignon: A French Classic
FOOD 028 • 1 session
CRN 15893 Mar 8 Th 6-9 p.m.
One of the most popular French dishes of all
time! First, we’ll braise beef with a full bodied red
wine, and introduce baby carrots, pearl onions,
and button mushrooms. We will create a sauce
along with whipped potatoes. A Supreme Salad
will be made with spinach, watercress, granny
smith apple slivers, red peeled seedless grapes,
creamy blue cheese, crispy bacon, heirloom baby
tomatoes, roasted pecans, and a maple-apple
cider vinaigrette. For dessert, a classic chocolate
soué.
$79
Salmon Three Ways
FOOD 029 • 1 session
CRN 15894 Apr 5 Th 6-9 p.m.
First, salmon with homemade pesto ala Genovese
incorporating minced garlic, European pine nuts,
fresh basil, Parmigiano-Reggiano and Pecorino
Sardo cheeses, virgin olive oil, and lemon juice.
Second, salmon with citrus soy glaze including a
medley of orange, lemon and lime juice, garlic,
marmalade, soy sauce and rice wine vinegar. Third,
a bold blackened salmon with homemade Cajun
rub. All accompanied by a Risotto ala Milanese,
with saron using baby asparagus. To finish -
refreshing New York style lemon cheesecake.
$79
Show Stopper Starters (Appetizers)
FOOD 030 • 1 session
CRN 15895 May 11 F 6-9 p.m.
Bring smiles to the faces at your next get-
together. Seared scallops with orange tarragon
beurre blanc are over-the-top. Stued
mushrooms ala Dino are to die for. Tenderloin
Crostini are made with sliced French baguettes
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BUSINESS AND COMMUNITY EDUCATION QUESTIONS? CALL 413.552.2500
drizzled with soft gorgonzola or zesty horseradish
cream rosettes and garnished with homemade
roasted red peppers. The grand finale: artichoke
hearts ala francaise sautéed to a golden
perfection and sauced with lemon butter, white
wine, and pancetta. Come hungry my friend.
$79
Valentine’s Day Romance: Love &
Chocolate • FOOD 031 • 1 session
CRN 15918 Feb 13 T 5:30-9 p.m.
Valentine’s Day and chocolate are a classic
combination. Come and enjoy the decadence
of intense, rich, over-the-top taste sensations.
Give this tradition a new and refined twist with
a Flourless Chocolate Ganache Torte, a dense
chocolate cake that will make you melt with
pleasure. Then create Chocolate Mousse in a
Shell, a fine confection filled with a deliciously
whipped light chocolate mousse complemented
with praline for texture then lovingly covered
with rich, dark and white chocolate. Simply
magnificent.
$59
Croquembouche: A Celebration for
That Someone Special or Special
Occasion
• FOOD 032 • 1 session
CRN 15919 Apr 17 T 5:30-9 p.m.
A French classic dessert for only the most
special of occasions. Immerse yourself in French
culture by preparing this renowned confection.
Learn baking techniques including working with
chocolate and caramel and making the very
French Pâte à Choux. Crafted with carefully
placed profiteroles (the French version of light,
airy, and tender baby pus gently filled with a
blend of fresh ingredients) and topped with a light
and airy caramel cloud, this delectable tower is
always a star attraction.
$59
Health & Fitness
Open Fitness • HLTH 001
CRN 15357 Jan 2-May 31 SuS 8 a.m.-1 p.m.
Jan 2-May 31 MTWThF 6 a.m.-9 p.m.
Enrollment provides you with Monday to Sunday
access to HCC’s fitness center and more than
65 pieces of state-of-the-art, strength and
cardiovascular equipment includes: Body Masters
Selectorized Strength Circuits, Stairmaster
stepmills, the latest in sophisticated plate loaded
and weight equipment, Concept 2 rowing
ergometers, Stairmaster Freeclimbers, Precor
upright and recumbent bikes, Stairmaster and
Woodway treadmills, and more. Workout around
your schedule and renew your commitment to
great health. Orientation at 6 p.m. on
September 1.
$99
Pilates Bodies • HLTH 009 • 14 sessions
CRN 15361 Jan 23-May 1 T 5:15-6:15 p.m.
This course is a total body workout on a mat that
develops core strength, muscle flexibility and
muscle balance. Appropriate for most people.
Strength, stabilization, flexibility, range of motion,
body alignment and balance are goals of this class.
Class takes place in a gently lit studio room with
soft background music to assist in concentration.
Modifications will be taught and the workout
intensity can be easily adjusted to accommodate
all levels of fitness.
$129
Pilates Bodies - Bartley Center
Members Only • HLTH 009 • 14 sessions
CRN 15363 Jan 23-May 1 T 5:15-6:15 p.m.
$69
Quick Step into Fitness
HLTH 010 • 14 sessions
CRN 15362 Jan 23-May 1 T 4:30-5 p.m.
Looking for a fun way to burn calories, get your
heart rate up, and increase your metabolism?
Try quick step aerobics. Warm up, get your heart
pumping, and cool down all in a very quick 30
minutes. Get your workout done and be on your
way in no time. Step routines are basic and easy to
follow, but intensity increases. Repetition will help
beginners stay in their comfort zone.
$74
Quick Step Into Fitness - Bartley Center
Members Only • HLTH 010 • 14 sessions
CRN 15364 Jan 23-May 1 T 4:30-5 p.m.
$39
Yo Chi • HLTH 056 • 7 sessions
CRN 15907 Jan 5-Feb 16 F 5:15-6 p.m.
This fusion of standing and floor based yoga
posturs with slow, flowing movements gives you
the strength and stability of yoga, the balance
and mobility of Tai Chi, and the added benefits
of mind/body programming which enhances
calmness and reduces stress throughout our
bodies. The class format cycles these two
disciplines in 5 minute sections throughout the
class.
$45
Yo Chi - Bartley Center Members Only
HLTH 056 • 7 sessions
CRN 15908 Jan 5-Feb 16 F 5:15-6 p.m.
$25
Introduction to Qigong/Tai Chi
HLTH 006 • 8 sessions
CRN 15360 Feb 14-Apr 4 W 6:15-7:15 p.m.
Tai Chi/Qigong are practiced by millions of
people of all ages and abilities for health, fitness,
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meditation and stress-reduction. Discover how
to incorporate this moving meditation into your
daily life. Learn a series of gentle, slow moving
exercises and techniques to align body, breath,
mind, and spirit. Please wear comfortable clothing
and clean shoes.
$99
HeartSaver CPR AED Course in
2-year Completion Card
HLTH 032 • 1 session
CRN 15353 Apr 10 T 6-9 p.m.
CRN 15888 Mar 15 Th 3-6 p.m. (Ware)
An instructor-led course utilizing video that
teaches adult CPR and AED use, as well as how
to relieve choking on an adult, child CPR and
AED use and infant CPR, including child and
infant choking. This course teaches skills with
AHA’s research-proven Practice-While-Watching
(PWW) technique, which allows instructors to
observe the students, provide feedback and guide
the students’ learning of skills. Upon successful
completion, students receive a course completion
card that is valid for two years.
$65
American Heart Association
Heartsaver First Aid Cours (2-year
Completion Card) • HLTH 033 • 1 session
CRN 15704 Apr 3 T 6-9 p.m.
CRN 15931 Mar 1 Th 6-9 p.m. (Ware)
Learn critical skills to respond to and manage
emergencies in the first few minutes until medical
services arrive. Includes:
• First aid basics – general principles, scene
safety, protective equipment, assessment,
calling 911;
• Medical emergencies – breathing problems,
choking, allergic reactions, heart attacks,
fainting, stroke, seizures, shock;
• Injury emergencies – bleeding, wounds, spine
injuries, broken bones, sprains, burns;
• Environmental emergencies – bites, stings,
ticks, heat, cold, poisonings.
If successful, students receive a course
completion card valid for two years.
$65
Herbs for Health & Wellness
HLTH 042 • 3 sessions
CRN 15370 Apr 26-May 10 Th 6-8:30 p.m.
From your kitchen to your medicine cabinet,
herbs can be used to improve your health and
wellbeing. Since ancient times, people have
been utilizing herbs for their amazing healing
properties. Learn how you can use herbs to help
heal and regulate your body and mind. Find peace
with lavender, improve your blood circulation with
garlic, improve your liver health with sage, and
much more. Learn how you can utilize these herbs
both topically and internally.
$89
Home & Garden
Dry Stone Wall Construction
HOME 009 • 1 session
CRN 15374 May 5 S 9:30 a.m.-4 p.m.
Learn techniques and secrets of beautiful
mortar-less field stone walls and more. Covers
the basic tools, styles, foundations, and stone
types. Put knowledge to work by tearing down
and rebuilding a stone wall during class so you can
build your own stone walls. Bring work gloves, eye
protection, lunch and water. Noted stonemason
Kenn Kaminski has worked throughout the U.S.
and Europe on large estate projects. Class meets
at the tennis courts at Stanley Park, Westfield.
$149
Home Business
Explore 250 Legitimate Home -
Based Business Ideas
BUSN 002 • 1 session
CRN 15915 May 3 Th 7-9 p.m.
Tired of working for someone else and need more
money? Learn to turn your talents and hobbies
into profits from a Chamber of Commerce past
president and successful California entrepreneur.
Learn:
• mandatory legal documentation
• ways to market your product and service
• how to take tax deductions
• more than 100 home business ideas
If you really want to succeed in a home business,
this step-by-step session is a must.
$70
Earn Extra Money with a Mystery
Shopping Business
MONY 060 • 1 session
CRN 15916 May 3 Th 6-7 p.m.
Become a Secret Mystery Shopper without having
to spend a lot of money. You will learn how to:
• create a mystery shopping profile
• sign up with many mystery shopping companies
• avoid the pitfalls and scams
• become a merchandiser for extra income.
$40
Language
Conversational Spanish 1
LANG 008 • 7 sessions
CRN 15721 Feb 20-Apr 3 T 6-8 p.m.
An introduction to basic Spanish language.
Covering words, phrases, asking questions and
providing answers. The first building blocks
needed for achieving proficiency will be
emphasized. Finish the workshop having some
confidence in speaking Spanish.
$179
Spanish for Human Service
Professionals • LANG 011 • 10 sessions
CRN 15896 Mar 1-May 3 Th 6-8:15 p.m.
Designed for human service professionals, case
workers and sta, you will develop your fluency,
pronunciation and oral comprehension in the
local dialect of Spanish. Intended for students
with little or no knowledge of the language.
Contextualized for medical, health and social
service settings, basic grammatical structures
will be used to communicate needs, desires,
preferences, and basic personal information.
Customs and cultural insights will also be
presented.
$279
Conversational French 1
LANG 005 • 7 sessions
CRN 15713 Feb 28-Apr 11 W 6-8 p.m.
Introduction to the French culture via fun
conversations. The class covers basic topics such
as introducing yourself, talking about your family,
making arrangements for a trip, etc. The first
building blocks needed for achieving proficiency
in the French language will be emphasized. We’ll
also review culture, customs and French influence
around the world. This course will help you gain
confidence in conversing in French.
$179
Conversational French 2
LANG 006 • 7 sessions
CRN 15714 Apr 25-Jun 6 W 6-8 p.m.
Fun conversations in French continued. The
goal of this class is to enhance the ability of
each student to discuss topics such as holidays,
services, and travel using everyday expressions.
The class will prepare you with the basic
foundation for a safe and fun “sejour” in France
or other francophone countries. You will gain a
better understanding of the French culture and
will be more confident in conversing in French.
Suggested prerequisite: a basic knowledge in
French grammar.
$179
To sign up on line or
for complete course descriptions:
www.hcc.edu/bce
22
BUSINESS AND COMMUNITY EDUCATION QUESTIONS? CALL 413.552.2500
Polish Language & Culture 2
LANG 051 • 10 sessions
CRN 15913 Mar 27-May 29 T 6-8 p.m.
Building upon key sounds, vocabulary and phrases,
course will incorporate more use of everyday
expressions including topics such as shopping,
holidays and travel as well as communication with
family members. Major aspects of Polish history
and the influences of the Lechitic area language
and culture are covered.
$249
Leisure & Outdoors
USCG Auxiliary Boating Skills &
Seamanship • LEIS 003 • 13 sessions
CRN 15399 Feb 5-May 14 M 6:30-8:45 p.m.
Completion of this course, which is taught
by the U.S. Coast Guard Auxiliary, could
substantially reduce your boat insurance. Topics
include piloting and navigation aids, rules of the
waterways, boat handling, chart and compass
usage, radio procedures, boat operating
procedures, and general safety precautions.
USCG Auxiliary Certificate of Completion.
Attention Connecticut Boaters: Completion
of this course qualifies you for the mandated
Connecticut Boating Certificate. Materials fee of
$35 due at first class meeting.
$20
Introduction to the Night Sky
LEIS 006 • 6 sessions
CRN 15909 Apr 18-May 25 W
6-8 p.m.
Designed for the casual observer interested in
astronomy as a hobby. Become familiar with the
night sky, and how to explore it with telescopes,
binoculars and the naked eye. We will discuss and
observe solar system planets, moons, asteroids,
comets and more. Recommended is a Miller’s
Planisphere (Large size, model 40 degrees)
available on-line for less than $20. Classes will
be held outdoors whenever possible. Some local
travel to dark-sky sites will be necessary.
$149
Living Fully at 55+
Aging often presents more questions than
answers and can bring both opportunity and
confusion. How will you live fully during this
uncharted next chapter of life? Still creative
and active, how will you handle the inevitable
dilemmas that accompany this new stage? This
series of courses provides guidance, options,
resources and the opportunity to meet others just
like you who are seeking answers.
Memory, Dementia & Alzheimer’s
LIFE 012 • 1 session
CRN 15710 Apr 17 T 1-4 p.m.
Gain an understanding from many dierent
angles through discussion, case studies, and
film clips. Learn about: the dierent types,
warning signs, treatment and caregiving,
the role of mental stimulation, dealing with
mild-impairment, and the dierence between
dementia and normal aging. Become more
relaxed as you encounter these diseases in
friends and loved ones. Instructor has worked
with senior living communities for over 15 years
and has implemented the first dementia friendly
community in the nation.
$29
Social Security Income Enhancing
Strategies • MONY 062 • 1 session
CRN 15404 Feb 26 M 6-8 p.m.
When should you start taking Social Security?
Learn how to maximize your social security
and survivor benefits. Strategies for those who
are single, married, divorced and widowed
will be discussed. Cost of living adjustments,
taxation of benefits and working while collecting
social security will be explained. Coordinating
other retirement accounts with social security
distributions and required minimum distribution
rules will be explained to assist you in making
informed decisions.
$49
Elder Law & Estate Planning: What
You Need to Know
LEGL 004 • 3 sessions
CRN 15396 May 14-Jun 4 M 6-8 p.m.
Elder law attorney Karen Jackson will explain the
importance of each major document in the basic
estate plan: The Will, Health Care Proxy, Advance
Directive, Durable Power of Attorney, and
Homestead Declaration. Covers the guardianship
and conservatorship process, dierent types of
trusts, and probate courts. Skilled nursing care,
long term care insurance, life estate deeds, and
Medicaid planning and applications will also be
discussed.
$85
Why Not Do What You Love?
LIFE 019 • 3 sessions
CRN 15594 May 1-15 T 1-3:30 p.m.
Are you stuck? Do you want life to be more joyful
and fulfilling? Invest in yourself by taking the time
to reflect on what you want, and plan the actions
you can take. Join Martha Johnson, life coach
and author of “Why Not Do What You Love?” for
a program of clarifying exercises and discussion
on what matters to you, and how it can be more
central to your life. Each participant will receive a
copy of the book.
$83
Hearing Loss: What You Need To
Know Regarding Treatment Options
LIFE 024 • 1 session
CRN 15715 Mar 28 W 9 a.m.-Noon
Audiologist, Janice Walker, explains and reviews
common causes of hearing loss, prevention, on-
going research, and current treatment options.
Included is a handout entitled “10 Tips Consumers
Should Know Before Purchasing Hearing Aids”.
Time will be allowed for your questions and
answers.
$19
Can We Talk? • LIFE 031 • 1 session
CRN 15903 Apr 24 T 1-3:30 p.m.
This 2 1/2-hour gathering, facilitated by a life
journey guide and author, is for those who
are eager to take the long view of “remaining
days” and engage “sooner than later” in the
conversations which can stimulate meaningful
life choices and purposeful planning. You will
leave with a starter list of potentially useful
conversations and resources and more clarity
about what you want to talk about with whom.
Free
Aging At Home with a Little Help
From Our Friends • LIFE 032 • 1 session
CRN 15904 Mar 7 W 9:30 a.m.-Noon
Friends can help you live longer and better, while
loneliness can take a real toll on life span and
quality of life. Come join a creative but common
sense conversation on establishing lifestyles that
mitigate the risks of loneliness. Covers:
• Examples of “co-living” arrangements,
• Thinking through elements important to you,
• Resources and next steps for living in
community.
An ideal program to attend with a friend or family
member. Course is open to all.
Free
The Stamina Prescription for Those
Over 55 • LIFE 033 • 1 session
CRN 15905 Mar 1 Th 9:30 a.m.-Noon
With life full of surprises that can knock us o
balance, we need to keep flexible for stamina and
safety. To meet the challenges of aging, we need
to be resilient in: maintaining our physical health,
keeping up with technology, sharing community
support, and nurturing a sense of well-being.
We will work together to identify specific,
individualized practical ways for staying flexible,
confident and springy on our feet physically,
mentally and emotionally. Come willing to laugh
at life.
Free
PERSONAL ENRICHMENT
23
PERSONAL ENRICHMENT 413.552.2123 REGISTER ONLINE: WWW.HCC.EDU/BCE
Playing a Hand of Bridge:
Intermediate Level
LIFE 034 • 9 sessions
CRN 15923 Feb 5-Apr 30 M 7-9 p.m.
While not only fun, there are rich social, cognitive
and health benefits to playing bridge. Focus will
be on the play of the hand. Topics will include
developing tricks, taking a finesse, trumping and
discarding, managing the trump suit, and more.
Students need to have at least a basic knowledge
of bridge. This is a non-wagering activity.
$99
Money & Investment
Retirement Planning Today
MONY 009 • 2 sessions
CRN 15402 May 8-15 T 6-9 p.m.
Will you be financially ready to retire when
you want? In this comprehensive retirement
planning course, learn to: create your own goals
for a successful retirement; plan your income
to preserve a comfortable standard of living;
transfer the risk of potential losses; remain
financially flexible; and reduce or eliminate taxes,
expenses, delays and legal challenges with estate
planning. The instructor is a certified financial
practitioner. Course includes a free reference
guide and personal financial fact finder. Tuition
includes couples.
$75
Index Funds & Classic Concepts of
Investing (HCC) • MONY 070 • 2 sessions
CRN 15925 Feb 5-12 M 6-8:30 p.m.
CRN 15941 Mar 6-13 T 6-9:00 p.m.
In this “whip-saw” market, index funds are a hot
topic all over the news. This class is designed
to expand your knowledge of index funds and
to illustrate what comprises a comprehensive
investment strategy. Using classic concepts
of investing, a registered financial advisor will
cover investment fundamentals, implementation,
managing market volatility and the role of having
some guarantees.
$49
Achieving a Financially Secure
Future (Ware) • MONY 071 • 2 sessions
CRN 15926 Feb 26-Mar 5 M 6-8:30 p.m. (Ware)
Whether you have been saving for years or not,
learn how to make a strong financial foundation
and to create and set goals for retirement
using time tested principals of sound investing.
Learn about expected and unexpected risks and
options to mitigate them, what impact taxes
can have on your retirement savings, and what
makes a tax ecient strategy. Learn from a
registered financial advisor about converting
your retirement savings into an income once the
paychecks stop.
$49
Save Money with Extreme Couponing
MONY 059 • 1 session
CRN 15917 May 3 Th 5-6 p.m.
Learn how to save money every day. Coupons are
not just for groceries. The savings can add up to
hundreds or even thousands of dollars every year.
Learn where to find dierent types of coupons
and the best sites, how to decipher coupon
policies, the best way to sort and store coupons,
and how to find other people to trade coupons
with. Feel free to bring your coupons to class.
$40
Personal Growth
Introduction to Hypnosis (through the
National Guild of Hypnotists, Inc.)
CRER 001 • 4 sessions
CRN 15897 Jan 23-Feb 13 T 6-9 p.m.
Explore hypnosis and its importance in sports, law,
psychology, education, business and medicine.
Videos, demonstrations and discussions will be
used. Perfect for coaches, nurses, social workers,
teachers, psychologists, criminal justice and law
professionals and majors. The instructor has been
in private practice for over 20 years.
$149
Hypnosis Certification Program-
National Guild of Hypnotists
Certification Course
CRER 002 • 19 sessions
CRN 15898 Feb 20-Apr 24 T 6-9 p.m.
Feb 24-Apr 21 S 9 a.m.-2 p.m.
For teachers, therapists, school psychologists,
counselors, social workers, and individuals in the
field of helping others who are serious about
learning how to assist individuals or groups
through a useful, positive approach to solving
problems. The course covers many subjects
including stress and weight management, smoking
cessation, and past life regression. The instructor
is certified with the International Medical and
Dental Hypnosis Association. Materials fee of
$200. Prerequisite: ‘Introduction to Hypnosis’.
$694
Safety
Basic Firearms Safety (MA Required
Course) • SFTY 001 • 1 session
CRN 15478 Mar 31 S 9 a.m.-5 p.m.
This course fulfills the statutory requirement for a
Class A license to carry firearms or for a Firearms
Identification Card (FID). Covers firearm safety
issues and mechanics. Includes: safe use and
handling of firearms; vocabulary; ammunition;
proper storage; and rules, regulations, and laws
pertaining to possession, transporting, deadly
force, and personal defense. Course concludes
with a pass/fail exam and a certificate upon
satisfactory completion. Must be 21. Firearms and
ammunition not allowed on campus.
$99
PERSONAL ENRICHMENT
To sign up online
or for complete course
descriptions:
www.hcc.edu/bce
24
BUSINESS AND COMMUNITY EDUCATION QUESTIONS? CALL 413.552.2500
Conference Services
and Facilities Rentals
The state-of-the-art Kittredge Center is the Pioneer Valley’s
premier facility for conferences and professional meeting space.
It oers the latest in technology and is accessible to all major
highways. Bring your conference to The Kittredge Center or
ask about conference management services. Contact us at
413.552.2320 or visit us online at www.hcc.edu/conference
ADULT BASIC EDUCATION
WANTED:
Engaging Faculty for Courses
If you’re interested in teaching and adding to the
quality of our students’ lives, send your resume
with your course proposal to:
Ken White, dean of Community Services, Holyoke Community
College Kittredge Center, Room 221, 303 Homestead Ave.
Holyoke, MA 01040 or email: [email protected]
Certificate & Training Programs
Management
• American Management Association University Certificate
• Project Management Certificate
• Six Sigma Green Belt Certification
• Nonprofit Management Certificate
Job Oriented
• Call Center (Advanced) and Customer Service Training
• Manufacturing Production Technician Training
Career Focused
• Educators (Pre-School, K-12, PDP Certification Courses)
• Event Planning Certificate
• Interior Design Certificate Program
• Real Estate Principles and Practices
Healthcare
• CNA (Certified Nursing Assistant) Program*
• EMT-B (Emergency Medical Technician Basic Course)
• Pharmacy Technician*
• ICD 9 and 10 Training
Hospitality
• Hospitality and Culinary Program*
• ServSafe Certificate Program — TIPS training
Computers
• CompTIA A+, Network+ and Security+
• Cisco CCNA Training Programs: Modules I, II, III and IV (Scholarships
Available)
• Microsoft Oce Certifications
Safety
• OSHA-10 Certification
• OSHA-30 Certification
• Hoisting License Renewal Training
• Moderate Risk De-Leading Program
Other
• Hypnosis (Advanced) Intensive Certification
* = Funding available for unemployed and low income workers through
the Department of Labor and Workforce Development and the
Department of Transitional Assistance
For more information, please call 413.552.2086 or visit us online at www.hcc.edu/bce
25
PERSONAL ENRICHMENT 413.552.2123 REGISTER ONLINE: WWW.HCC.EDU/BCE
ADULT BASIC EDUCATION
In Ludlow:
Ludlow Area Adult Learning Center (LAALC)
54 Winsor St.
• ESOL classes, morning and evening, Monday to
Thursday, September to June – Free.
Contact: 413.583.0320
In Downtown Holyoke:
Picknelly Adult and Family Education Center (PAFEC)
206 Maple St., next to the bus station.
• HiSet test preparation classes – Free and low-cost.
• HiSet testing – $100-$125, scholarships available.
• ESOL classes – Free.
• Transition to College and Careers – Free.
Includes classes by the Care Center, CareerPoint,
Community Education Project (CEP), Holyoke
Community College Adult Learning Center (HCC/ALC),
Holyoke Adult Learning Opportunities (HALO), and
Holyoke Works.
Contact: 413.552.2931
In Downtown Holyoke:
Gill Technology Center at PAFEC, 206 Maple St.
• HiSet self-paced test preparation classes.
• Computer classes in English and Spanish.
Contact: 413.552.2939, [email protected]
HCC Main Campus in Holyoke:
303 Homestead Ave., direct bus to/from downtown
Springfield.
• HiSet testing – $100-$125, scholarships available.
• ESOL ESL Level 1 – Free. ESL advanced levels –
financial aid available.
• Transition to college and careers – Free.
Contacts:
HiSet Testing: 413.552.2292, [email protected]
ESL: 413.552.2553, gmonter[email protected]
Transition: 413.552.2245, [email protected];
413.552.2728, mtroppe@hcc.edu
In Springfield:
Springfield Adult Learning Center (SALC)
One Armory Square, Building 27, 1st floor.
• HiSet test preparation classes.
• ESOL classes – Free.
Contact: 413.755.4300
Preparation for the HiSET
(Holyoke)
TEST 001 • 26 sessions
CRN 15763 Feb 26-May 30 MW 6-8:30 p.m.
For students who want to earn their high school credential and
need a review of the High School Equivalency Test (HiSET) test
subjects (language arts, social studies, science, math), and assistance
in test- taking strategies. All students will be assessed in reading
comprehension, math, and writing at the first class meeting which is
required. Enrollment is limited to provide immediate and individualized
attention to students. This is an accelerated program. Individuals who
are missing more than two years of formal high school should contact
the Dean of Community Services at 413.552.2324. Those 17 years
of age or younger must provide ocial high school documentation
indicating at registration that they are no longer enrolled high school.
Class is held in downtown Holyoke at PAFEC, 206 Maple Street.
$199
Two Keys to Success:
high school diploma and good language skills
A high school diploma and good English skills are essential to get a good job. If you need help with either, we have
programs for:
• HiSET (formerly GED) to earn a high school diploma equivalent
• ESOL English for Speakers of Other Languages
• Transition to College and Careers
26
BUSINESS AND COMMUNITY EDUCATION QUESTIONS? CALL 413.552.2500
We want you to have a successful start to your college career.
That’s why we have so many programs and services designed
to make your first year experience the best it can be. Think of
them collectively as your college toolkit, with all the resources
you need to succeed brilliantly. What’s included?
• New student orientation
• Academic advising
• Career exploration workshops
• Group and individual tutoring
• First year learning communities
• Resource Fairs
• Identity and special interest clubs
THERE’S A PLACE FOR YOU AT HCC
You’re one of a kind, with your own interests, your own unique history. At
HCC, we strive to create an inclusive, respectful and welcoming environ-
ment—a place where we can learn from our differences, where all members
of our community feel valued. Come find your place at HCC.
SUCCEED.
— Jeery Anderson-Burgos,
Liberal Arts, Sociology
“I have become
a version of myself
I didn’t know
existed, because
of the amazing
encouragement
and opportunities I
have
received as a
student at Holyoke
Community
College.”
27
PERSONAL ENRICHMENT 413.552.2123 REGISTER ONLINE: WWW.HCC.EDU/BCE
START WITH SUCCESS
At HCC you’ll find a multitude of ways to
deepen your understanding of a subject, and a
multitude of learning environments. Ready for
a challenge?
HONORS
Honors grads go to colleges and universities such as
Amherst, Smith, Wellesley, Mount Holyoke, Cornell and
Brandeis. Special benefit: Honors grads get automatic
acceptance into honors programs at all Massachusetts
state colleges and universities.
LEARNING COMMUNITIES
The name says it all. Team-taught, interdisciplinary courses that view
one theme through multiple lenses. For example, “The Causes and
Consequences of Hunger and Homelessness,” taught by an English
professor and an economics professor.
— Tameika Heathman, Psychology
“It’s really supportive here—there’s always somebody willing to help
if there’s a problem. It’s always, ‘how can we help you get through this and
make this so it’s going to work for you?’ If I run into brick walls, there’s
somebody with their hand out, ‘Here, let me help you get over this hurdle.’”
BEYOND THE CLASSROOM
50+ student clubs and organizations WEEKLY
EVENTS, SPEAKERS AND ENTERTAINMENT Deejay
a show on HCC’s radio station Write for the
college newspaper
Speak up as part of
HCC’s student government Get fit at the
David M. Bartley Center for Athletics and Recre-
ation (HCC’s health club, free to students!) Lift
weights
, jump on a
cardio machine, or take a ZUMBA class JOIN A
TEAM
—HCC boasts an award-winning NJCAA
DIVISION III athletic program Choose from
baseball, soccer, volleyball, basketball or golf!
LEARN.
CHOICE AND FLEXIBILITY
Choose day, evening or weekend classes to fit your schedule, or take
some (or all) of your classes online!
100%
50%
80
%
28
BUSINESS AND COMMUNITY EDUCATION QUESTIONS? CALL 413.552.2500
TRANSFER
With one of the highest rates of transfer among
Massachusetts community colleges, HCC pre-
pares students for continued success. Our trans-
fer agreements open doors at public and private
colleges and universities in Massachusetts and
beyond—and some even include reduced tuition
and guaranteed admission!
HCC STUDENTS GO PLACES
Where do HCC students go to earn their bachelor’s
degrees? Here’s a partial list!
• American International College
• Amherst College
• Bay Path University
• Brandeis University
• Cornell University
• Elms College
• George Washington University
• Hampshire College
• Mount Holyoke College
• Smith College
• Springfield College
• University of Massachusetts
• Wellesley College
• Western New England University
• Westfield State University
HOW MUCH
WILL IT COST?
DO THE MATH:
DREAM.
29
PERSONAL ENRICHMENT 413.552.2123 REGISTER ONLINE: WWW.HCC.EDU/BCE
CERTIFICATES
DEGREES
Accounting
Administrative Professional Studies
Applied Technology
Banking
Biology
Biotechnology
Business Administration
Chemistry
Clean Energy
Communication, Media and Theater Arts
Communication
Computer User Support
Creative Writing
Criminal Justice
Deaf Studies
Early Childhood
Electronic Media
Elementary Education
Engineering
Engineering Science
English
Entrepreneurship
Environmental Science
Foodservice Management
Forensic Science
Foundations of Health
Gender and Women’s Studies
General Integrated Studies
Graphics
Health, Fitness and Nutrition
Hospitality Management
Human Resource Management
Human Services
Information Technology Management
Liberal Arts and Science
Marketing
Mathematics
Music
Natural Resources Studies
Nursing
Nutrition and Food
Paralegal
Photography
Physics
Programming
Psychology
Radiologic Technology
Secondary Education
Sociology
Sport Management
Sustainability Studies
Sustainable Agriculture
Theater
Undecided
University Without Walls
Veterinary Technician
Visual Art
Web Development
Accounting Systems
Addiction Studies
Administrative Professional Studies
Clean EnergyCoaching
Community Health Worker
Computer Networking
Culinary Arts
Deaf Studies
Developmental Disabilities Direct Support
Direct Care Worker
Electronic Media
Entrepreneurship
Forensic Science
Graphic Design
Health and Fitness Management
Health and Fitness Specialist
Hospitality Management
Human Resource Management
Human Services
Marketing
Medical Assistant
Medical Billing and Coding
Music Performance
Practical Nursing
Strength and Conditioning Specialist
Supervision and Leadership in the Helping Professions
Sustainability Studies
NON-CREDIT CERTIFICATES
American Management Assoc
Certified Nursing Assistant (CNA)
Cisco Network Certification
Culinary and Hospitality
Event Planning
Microsoft Office Certification
National Career Readiness
Non Profit Management
Project Management
ServSafe Certification
TRAINING PROGRAMS
Commercial Drivers License
Customer Service
Emergency Medical Technician (EMT)
Grant Writing and Management
Pharmacy Technician
Preschool Worker
Certificates, both credit and non-credit, as
well as professional training programs, can be
completed in as few as two semesters full time,
or part time at a pace that is best for you. They
often require the completion of nine or more
related courses and are designed to provide
expertise in a particular field so you can launch
a new career, strengthen current skills or pursue
an interest.
Degrees can be completed in as little as two
years full time, or part time at a pace that suits
you. It is challenging to complete most degree
programs in two years, and some students opt to
take slightly longer, especially if they have work
or family responsibilities. Degrees prepare you
for a career or transfer to a four-year college or
university. They require completion of at least
60 credits, usually combining specific major-
related courses with a choice of electives.
30
BUSINESS AND COMMUNITY EDUCATION QUESTIONS? CALL 413.552.2500
New training programs to help you get a job, get a
better job, or do your job better
Call Center and Customer Service Training
Employers need qualified customer service people. Working with local businesses, We
built the curriculum to meet those requirements. Classes include Marketing, Financial
Management, Business Etiquette, Sales, and Math for Business. Students are also put
in a simulated customer call center environment where they are on the phone working
through potential service call scenarios.
Manufacturing Basics
Employers told us what they want potential employees to know, and this program is the
result. Includes: Math for Manufacturing, Instrumentation and Measuring, Lean Systems,
Teamwork, Communication and Workplace Expectations. Suitable for individuals and
businesses.
Hospitality and Culinary Workforce Development
Training for food service and food preparation workers and supervisors within the
hospitality and food and beverage marketplace. Designed by area professionals in
concert with our workforce development team, these programs are available for
individuals and groups from area businesses.
Helping Medical Practices Prepare for the Change
to ICD-10 Medical Coding System.
The implementation of the new ICD-10 medical classification system will require
training for billing clerks, medical secretaries, medical coders and other medical
professionals. Suitable for individuals or businesses, these classes will be oered by
Training and Workforce Options (TWO), a joint eort of Holyoke Community College
and Springfield Technical Community College.
For information, contact Bob Griffin at 413.552.2086 or rgriffin@hcc.edu
Course Registration Information
Community Education courses fill fast. We suggest you
register at least two weeks before class start date, or by
registration deadline if noted. If space is still available in a
class, HCC can accept registration for most classes up to
the business day before a class starts.
A $20 fee will be charged for returned checks. All returned
checks not made good will be referred to a collection
agent.
CLASS SCHEDULES
Class dates are subject to change. Please check the website
(www.hcc.edu/bce) for the latest updates, and be sure to
check with the instructor on the first day of class. Classes
are not held on state and national holidays, and individual
instructors may make other adjustments.
FEES
Fees for materials are now included in the tuition price
unless specifically noted.
REFUND POLICY FOR
NONCREDIT COURSES
Courses (with six or more meetings)
Withdrawal at least five days before the first class meeting,
100 percent of all fees, less $30. Less than five days before
the first class meeting but before the third class meeting 50
percent of the course cost. No refund will be granted after
the start of the third class meeting.
Courses (with five or fewer meetings)
Refunds are available only if the student withdraws by the
Friday before the first class meeting, less 25 percent of
course cost, but not to exceed $25.
COURSE CANCELLATION
Low enrollments can necessitate course cancellations.
HCC will attempt to notify students whose class has been
cancelled and help them choose another course or obtain
a refund. Completing your course registrations as early as
possible helps the college avoid cancelling classes.
If the college cancels a course, 100 percent of all
course costs are refunded.
BENEFITS, TUITION WAIVERS,
AND THIRD PARTY BILLING
State Employee Tuition Waivers
Present waivers at the time of registration. Waivers are not
accepted by telephone, Fax, or mail.
For non-credit courses, full-time state employees, their
spouses and dependent children up to age 25 are eligible
for tuition remission of 50 percent of tuition only for any
non-credit course(s) or program(s). Tuition waivers will be
honored so long as the minimum number of full-tuition-
paying students per class has been met.
Third Party Billing (Company-Agency Payments)
Please submit, by mail or in person, an enrollment form
for each student along with an original purchase order or
letter on company-agency letterhead including the student
name(s) and the amount to be paid.
To sign up for classes: www.hcc.edu/bce
5
easy ways
to register!
Holyoke Community College
303 Homestead Avenue
Holyoke, MA 01040
Kittredge Center,
2nd floor, Customer
Service Lobby
Call
Mail
Charge Accounts
We accept personal checks, money orders, MasterCard, Visa and Discover. Complete all items
below if you are charging a course or registering by fax. Please do not send cash.
Payment
Account Number:
_______________________________________________________
Date of Expiration:
______________________________________________________
Signature:
________________________________________________________
Note: Many courses fill fast. We suggest you register at least two weeks before class start date, or by
registration deadline if noted. If space is still available in a class, HCC can accept registration for most
classes up to the business day before a class starts.
Street Address
Last Name
First Name
Phone Number
Previous Name (If applicable) Date of Birth
About You
Area Code
Work/Day
Home/Evening
City
Zip Code
State
Email: ___________________________________________ Date:__________
Web
* CRN: Course Registration Number Subtotal non-credit tuition
Total
Class Selections
Course
Number
CRN*
Course Title
Day/
Time
Non-credit
Tuition
www.hcc.
edu/bce
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❑
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__________________________
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How did you learn about our courses? Please check all that apply:
Community Education – Kittredge Center
Enrollment Form
413.552.2500
413.552.2745
413.552.2500
413.552.2500
413.552.2123
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Holyoke Community College
303 Homestead Avenue, Holyoke, MA 01040
Telephone: (413) 552-2500 • www.hcc.edu
SPRING
Professional Development
& Personal Enrichment Courses
CLASSES BEGIN IN JANUARY. REGISTER NOW AT WWW.HCC.EDU/BCE
QUESTIONS? 413.552.2500
please recycle
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a duplicate, please share it with a friend.
Holyoke Community College
303 Homestead Avenue, Holyoke, MA 01040
Telephone: 413.552.2500 • www.hcc.edu
2018
